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Night Help Desk Jobs (NOW HIRING)

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government ... Must have the ability to work a flexible schedule, which may include night shifts, weekends, and ...

Arrow Bank

$65 - $75/hr

Document all support tickets and resolutions in Help Desk system. * Configure workstations ... Work rotational night/weekend on-call; respond to calls and contact appropriate personnel in event ...

New

Verida Inc

IT Helpdesk Specialist- DC

Villa Rica, GA · On-site

... help desk type items. · 24x7 support, flexibility for night and weekend work as well as travel to satellite offices. · Assist with the inventory management of software and hardware. · Promote ...

ASM Research

Service Desk Manager

Lorton, VA · On-site

Maintain staffing/coverage continuity plans to sustain internal Help Desk support during facility closures. * Coordinate day-shift-to-night/weekend handoff with the Extended Hours team to ensure ...

New

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Night Help Desk information

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How much do night help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for night help desk in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a night help desk?

Night Help Desk jobs involve providing technical support and assistance to users during overnight hours. These professionals typically answer phone calls, respond to emails, and resolve issues related to computer systems, software, and network connectivity. Working at night, they ensure that organizations have continuous IT support, helping to minimize downtime and address urgent problems outside of regular business hours.

What skills and qualifications are needed to thrive as a night help desk professional?

To thrive as a Night Help Desk professional, you need strong troubleshooting abilities, familiarity with IT systems, and typically a degree or certification in information technology or a related field. Proficiency with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving skills help you support users and remain effective during overnight shifts. These competencies ensure quick, reliable technical support and maintain operational continuity for organizations during off-hours.

What are some unique challenges faced by night help desk professionals, and how can they effectively manage them?

Night Help Desk professionals often encounter unique challenges such as working independently with limited immediate supervision and handling high-priority incidents when fewer resources may be available. Adapting to overnight hours can also impact alertness and communication with daytime teams. Effective management of these challenges involves developing strong troubleshooting skills, maintaining clear documentation for seamless handovers, and utilizing collaboration tools to stay connected with colleagues across shifts. Proactive communication and time management are key to ensuring smooth operations and customer satisfaction during nocturnal hours.

What is the difference between Night Help Desk vs Night IT Support?

AspectNight Help DeskNight IT Support
CredentialsTypically requires help desk certifications or basic IT knowledgeOften requires technical certifications like CompTIA A+ or Network+
Work EnvironmentHelp desk centers, call centers, or remote supportIT departments, data centers, or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsTech companies, managed service providers, corporate IT teams
Search & Comparison IntentPeople comparing entry-level support rolesIndividuals seeking technical troubleshooting roles at night

Night Help Desk and Night IT Support roles share similarities in credentials and work environment, but Night IT Support often requires more technical certifications and involves more complex troubleshooting tasks. Both roles serve as critical support functions in IT, primarily during night shifts, but differ in scope and technical depth.

What jobs do people do at night?

Night Help Desk jobs typically involve providing technical support, customer service, or troubleshooting assistance during overnight hours. These roles often require strong communication skills, familiarity with support tools, and the ability to work independently in a quiet environment. Common industries include IT, healthcare, security, and hospitality.
More about Night Help Desk jobs

What cities are hiring for Night Help Desk jobs?

Cities with the most Night Help Desk job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Night Help Desk jobs?

States with the most job openings for Night Help Desk jobs include:

Night Help Desk jobs near you
Infographic showing various Night Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Help Desk Agent (On-call)(2887)

PSI Pax

Patuxent River, MD • On-site

$19.25 - $24.50/hr

Part-time

Re-posted 4 hours ago

Job description

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in California, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule.
PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government customer in Patuxent River, MD.
Duties & Responsibilities:
  • Provide Tier 1 technical assistance to computer program users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
  • Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.
  • Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service.
  • Resolve incidents or requests as required.
  • Conduct customer satisfaction call backs and record results.
  • Attend ongoing Government-provided knowledge transfer and training sessions.
  • Stay abreast of all changes in standard operating procedures.
  • Utilize the Knowledge Management System to assist with call resolution.
  • Attend team meetings as required.

Required Qualifications
  • Must be able to attend an on-site four (4) week training program at NAS PAX River.
  • Less than three (3) years of experience performing work related to the functions in the job description.
  • Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts.
  • Open availability to accommodate surge, fill in for absentees, and other duties within the Tier 1 agent tasks as required.
  • Extensive knowledge and experience of customer service.
  • Good interpersonal, Problem-solving, and Time management skills.
  • Good written, oral, and interpersonal communication skills.
  • Strong attention to detail, organizational skills, and a commitment to quality.
  • Ability to conduct research into PC and software issues and products as required.
  • Eligibility to pass the required Government background check and obtain a public trust level Clearance.

Desired Qualifications:
Preferential consideration for applicants who have:
  • A current, active Non-NISP Clearance, Public Trust or higher-level US clearance

Education Requirements:
Must have a High School Diploma/ GED
PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information.
PSI Pax, Inc. is an E-Verify Participant

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