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Entry Level Help Desk Jobs (NOW HIRING)

DR Horton

Help Desk Specialist I

Arlington, TX · On-site

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ...

TEKsystems

Help Desk Support

Wichita, KS

$16 - $17/hr

Description To work on their help desk providing live support to their customers for issues that ... Entry Level Job Type & Location This is a Contract to Hire position based out of Wichita, KS. Pay ...

TEKsystems

Help Desk Support

Wichita, KS

$16 - $17/hr

Description To work on their help desk providing live support to their customers for issues that ... Entry Level Job Type & Location This is a Contract to Hire position based out of Wichita, KS. Pay ...

Five Guys

System Support Specialist I

Alexandria, VA · On-site

The Systems Support Specialist I (SS1) provides entry-level help desk and technical support for desktop workstations, laptops, and peripheral devices for both local and remote users. This role is ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega MIOS

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40548 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn.    We ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$50K - $52K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment ... Experience Level: - Entry Level

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41107 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

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All JobsEntry Level Help Desk Jobs

Entry Level Help Desk information

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$33

How much do entry level help desk jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for entry level help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

Can you get a helpdesk job with no experience?

Entry level help desk positions often do not require prior experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

Will IT help desk be replaced by AI?

Entry level help desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI currently cannot fully replicate. While AI tools can assist with routine tasks and knowledge base searches, human help desk staff are essential for complex issues and personalized service.

What job makes $10,000 a month without a degree?

Entry level help desk positions typically do not pay $10,000 a month without experience or specialized skills. High-paying jobs that reach this level often require advanced technical skills, certifications, or experience in fields like software development, sales, or entrepreneurship. Most roles paying this amount without a degree are rare and usually involve significant responsibility or specialized expertise.
More about Entry Level Help Desk jobs
What cities are hiring for Entry Level Help Desk jobs? Cities with the most Entry Level Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Entry Level Help Desk jobs? States with the most job openings for Entry Level Help Desk jobs include:
What job categories do people searching Entry Level Help Desk jobs look for? The top searched job categories for Entry Level Help Desk jobs are:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Assistant

American Life Financial Partners, LLC.

Lincoln, NE • On-site

$22.50 - $25/hr

Full-time

Posted 6 days ago

Job description

IT Help Desk Assistant

American Life is a rapidly growing financial services holding company and seeks a motivated, detail-oriented, and service-driven individual to join us as an IT Help Desk Assistant. We operate as a modern insurance-holding company focused on long-term growth. Our objective is to foster and cultivate our relationships to sell and administer annuity products through third-party independent marketing organizations (IMOs).

Summary/Objective

The IT Help Desk Assistant provides first-level (Tier 1) technical support to internal employees and assists with maintaining the company’s day-to-day IT operations. This entry-level role focuses on resolving routine technical issues, supporting hardware and software needs, and ensuring a positive user experience for both onsite and remote employees. The position works under close supervision and escalates more complex issues to senior IT staff or external vendors as needed.

Essential Functions

  • Provide timely first-level technical support for basic hardware, software, and network-related issues for onsite and remote employees.
  • Respond to user inquiries via phone, email, or in-person and ensure prompt follow-up through resolution.
  • Create, document, and track service requests and incidents within the help desk ticketing system.
  • Assist with installation, configuration, and support of company-approved software and hardware, including desktops, laptops, printers, and peripherals.
  • Perform routine troubleshooting and minor repairs on PCs, laptops, monitors, and printers.
  • Assist with Entra ID/Azure AD tasks such as account setup for new hires, password resets, and account deactivations.
  • Maintain and support printers, including coordinating vendor service or repairs as needed.
  • Track and maintain inventory of IT assets, including hardware and software lifecycle updates.
  • Escalate unresolved or complex technical issues to appropriate internal teams or external support providers.
  • Support system updates, patches, and basic maintenance activities as directed.
  • Provide basic user guidance on standard applications, systems, and IT best practices.
  • Collaborate with IT team members to support ongoing technology initiatives and process improvements.
  • Adhere to company policies, standards, and security protocols when handling IT systems and data.
  • Other duties as assigned.


Competencies

  • Technical Aptitude
    Foundational understanding of computers, operating systems, and common business applications; willingness to learn new technologies.
  • Problem-Solving Skills
    Ability to follow established procedures to troubleshoot and resolve routine technical issues.
  • Communication Skills
    Clear and approachable communication style with the ability to explain technical concepts to non-technical users.
  • Customer Service Orientation
    Strong focus on delivering a positive support experience with patience and professionalism.
  • Attention to Detail
    Accurately documents issues, resolutions, and asset tracking information.
  • Time Management
    Ability to manage multiple basic support requests while prioritizing urgent issues appropriately.


Required Education and Experience

  • Associate’s degree in Information Technology or related field preferred, or
  • 0–2 years of experience in a technical support, customer service, or help desk environment
  • Relevant certifications such as CompTIA A+ are a plus but not required


Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This in-office job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others via phone, in person, or electronic methods. The employee is frequently required to sit, stand, walk, and use hands and fingers to operate computer equipment. This position may occasionally require lifting 25–30 pounds.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours as needed.

Travel

No travel is expected for this position.

Work Authorization/Security Clearance

Must be eligible to work in the United States.


AAP/EEO Statement

American Life is an Equal Opportunity Employer.

If you need assistance or accommodation due to a disability, you may contact us at 402-489-8266.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.