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Help Desk Manager Jobs in Iowa (NOW HIRING)

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

The 20

IT Support Desk Technician

Cedar Rapids, IA

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

Artech Information System LLC

Desk side Support

Dubuque, IA

$18.75 - $25.50/hr

Desk side Support Representative Distributed Client Services Location : DUBUQUE,IA-52001 Duration: 1 Year (with possible extension) JD : Deskside Support, Remote Desktop Support, Windows,Linux, Mac ...

Stefanini

Desk Side Technician

Urbandale, IA

$19 - $25.50/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of ... managing your business growth. We provide the ongoing skill development to ensure that ...

Stefanini

Desk Side Technician

Waterloo, IA

$19.75 - $26.50/hr

Company Description We help Procurement and Recruiting departments faced with the challenge of ... managing your business growth. We provide the ongoing skill development to ensure that ...

HOTEL JULIEN

Front Desk Agent

Dubuque, IA · On-site

$17/hr

Your role will not just be about managing reservations; it's an opportunity to craft moments of joy ... A friendly demeanor and a knack for multitasking will help you thrive in our fast-paced environment.

Hotel Julien

Front Desk Agent

Dubuque, IA · On-site

$17/hr

Your role will not just be about managing reservations; it's an opportunity to craft moments of joy ... A friendly demeanor and a knack for multitasking will help you thrive in our fast-paced environment.

Arbor Lodging Management

Front Desk Agent

West Des Moines, IA · On-site

$14 - $17.75/hr

Front Desk Agent Arbor Lodging is a leading hotel investment and management company with a growing ... helping guests with any questions or complaints, in addition to addressing guest service needs.

HOTEL JULIEN

Front Desk Agent

Dubuque, IA · On-site

$16 - $18/hr

Your role will not just be about managing reservations; it's an opportunity to craft moments of joy ... A friendly demeanor and a knack for multitasking will help you thrive in our fast-paced environment.

HOTEL JULIEN

Front Desk Agent

Dubuque, IA

$17/hr

Your role will not just be about managing reservations; it's an opportunity to craft moments of joy ... A friendly demeanor and a knack for multitasking will help you thrive in our fast-paced environment.

Sharecare

Lead Customer Service Rep

Des Moines, IA · On-site

... Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing Help Desk support for the Customer ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Iowa

Help Desk Manager information

See Iowa salary details

$35.2K

$78.7K

$116.9K

How much do help desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk manager in Iowa is $78,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Iowa?

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For Help Desk Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Iowa look for?

The top searched job categories for Help Desk Manager jobs in Iowa are:

What cities in Iowa are hiring for Help Desk Manager jobs?

Cities in Iowa with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,693 per year, or $37.8 per hour.

Money Desk Specialist

Integritymarketing

Des Moines, IA

Full-time

Posted yesterday

New

Job description

The Role

The Money Desk Specialist serves as a key partner to the firm's advisors and clients, supporting a variety of money movement requests and specialized operational functions. This role is responsible for processing transactions such as distributions, wire transfers, ACH requests, cost basis inquiries, account transfers, trade orders, and other related activities.

As a primary point of contact, the Money Desk Specialist delivers exceptional service by providing timely support, clear communication, and operational expertise to both advisors and clients.
Essential Job Functions, other duties assigned

  • Accurately and efficiently process daily operational requests, including but not limited to distributions, check requests, check deposits, wire transfers, ACH setups, cost basis inquiries, account transfers, transfer delays, and trade orders.

  • Support advisors by answering questions related to paperwork requirements, firm policies, procedures, and operational processes.

  • Serve as a liaison between advisors, clients, and account custodians. Clearly communicate custodian and firm requirements to facilitate timely processing and minimize Not-In-Good-Order (NIGO) submissions.

  • Proactively research, analyze, and resolve operational issues to ensure a seamless client and advisor experience.

  • Collaborate closely with internal departments to support customer service initiatives, resolve issues, and contribute to projects and process improvements.


Knowledge, Skills, and Abilities

  • Demonstrate and uphold the firm's Core Values.

  • Strong computer skills with a high level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

  • Excellent written and verbal communication skills.

  • Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.

  • Flexibility to take ownership of a variety of projects and drive them through implementation.

  • Proven ability to collaborate effectively across teams and departments.

  • Strong analytical and problem-solving skills with the ability to identify issues and implement timely solutions.

Experience and Education:

Experience

  • Minimum of 2 years of experience working directly with a broker-dealer, Registered Investment Advisor (RIA), or insurance organization.

  • Minimum of 4 years of client service, operations, or related experience within the financial services industry.

Education

  • Bachelor's degree from an accredited four-year college or university, or an equivalent combination of education, training, and relevant work experience.

Licensing

  • FINRA Series 7 required within the first six months of employment.

  • Series 65 or Series 66 preferred, but not required.

Physical Requirements

  • Office-based position.

Travel Requirements

  • No travel required.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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