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Help Desk Jobs (NOW HIRING)

Ken`s Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to ...

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

Help Desk Specialist-I Job Location- Remote Criteria- Need US citizenshipbecause of federal regulations and the sensitive nature of the work involved. Salary- Up to $70,000/annually Required Skills

Global Alliant Inc

Junior Help Desk

Rockville, MD · On-site

$70K/yr

Help Desk Specialist-I Remote Only US Citizens at this time Salary- Upto $70,000/annually Required Skills * Over four years of experience in the field of help desk assistance, including three years ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Help Desk Technician Reports To: CISO FLSA Status: Non-Exempt Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...

Chesapeake Containment

Help Desk Technician

Charlotte, NC

$18.75 - $25.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Posted today

Chesapeake Containment

Help Desk Technician

Charlotte, NC

$18.75 - $25.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

TSS Ops Help Desk Agent for S.H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds ...

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

Salary: $70,000/annually Help Desk SpecialistI Job Location- Remote Criteria- Need US citizenshipbecause of federal regulations and the sensitive nature of the work involved. Salary- Up to $70,000 ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

Ken's Foods is seeking a Help Desk Supervisor to lead day-to-day Help Desk operations and provide direct leadership to Help Desk technicians. This role ensures reliable and timely technical support ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

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Help Desk information

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$12

$23

$33

How much do help desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What cities are hiring for Help Desk jobs? Cities with the most Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk jobs? States with the most job openings for Help Desk jobs include:
What job categories do people searching Help Desk jobs look for? The top searched job categories for Help Desk jobs are:
Help Desk jobs near you
Infographic showing various Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Lead

Ascension Federal Services Inc.

Miami, FL • On-site

Full-time

Re-posted 5 days ago

Job description

Help Desk Lead

Location: Miami, FL, 33101

CLEARANCE: TS/SCI
Job Description

We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible for overseeing the daily operations of the help desk, ensuring timely and effective resolution of technical issues, and providing leadership and guidance to the help desk team.

Key Responsibilities
  • Lead and manage the help desk team to deliver exceptional technical support to end-users.
  • Coordinate and prioritize help desk tickets to ensure timely resolution.
  • Provide advanced troubleshooting and technical support for hardware, software, and network issues.
  • Develop and maintain help desk documentation, procedures, and knowledge base articles.
  • Train and mentor help desk staff to improve technical skills and customer service.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Monitor help desk performance metrics and generate reports for management.
  • Assist in the implementation of new IT systems and upgrades.
Qualifications
  • Proven experience in a help desk or technical support role, with at least 2 years in a leadership position.
  • Strong knowledge of Windows and Mac operating systems, networking, and common business applications.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple priorities and lead a team in a fast-paced environment.
  • Experience with help desk ticketing systems and remote support tools.
  • Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
How to Apply

If you are passionate about technology and leadership, and want to make a difference in a dynamic IT environment, please submit your resume and cover letter for consideration.

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