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Help Desk Assistant Jobs in Michigan (NOW HIRING)

Mercantile Bank

Help Desk Technician

Troy, MI

$19 - $25.50/hr

Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

Etna Shared Services

Help Desk Technician

Grand Rapids, MI · On-site

$19.25 - $26/hr

Troubleshoot and support audio/visual equipment for conference rooms. * Assist with LAN, WAN, VPN ... Help Desk ticketing systems (experience preferred) * Eclipse software experience (a bonus ...

JVIS USA LLC

Help Desk Technician

Shelby, MI · On-site

$18.25 - $24.75/hr

This position will assist with hardware deployment and maintenance of computers, monitors, printers ... One year of hands-on experience working as a Help Desk technician is preferred. CompTIA A ...

JVIS

Help Desk Technician

Shelby Township, MI · On-site

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... This position will assist with hardware deployment and maintenance of computers, monitors, printers ...

JVIS

Help Desk Technician

Shelby Township, MI · On-site

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... This position will assist with hardware deployment and maintenance of computers, monitors, printers ...

Robert Half

Help Desk Analyst

Kalamazoo, MI · On-site

$18 - $22/hr

... Assist with Chromebook setup, support, and issue resolution when assigned. • Track completed work accurately and communicate status updates to the appropriate team members. • Test devices after ...

HADLEY PRODUCTS LLC

Help Desk Technician

Grand Rapids, MI · On-site

$42K - $45K/yr

POSITION TITLE: IT Help Desk Technician REPORTING RELATIONSHIP: IT Manager PAY STRUCTURE: Salary ... * Assist with new employee onboarding/offboarding, changes, and/or moves. * Perform remote ...

HADLEY PRODUCTS LLC

Help Desk Technician

Grand Rapids, MI · On-site

$42K - $45K/yr

POSITION TITLE: IT Help Desk Technician REPORTING RELATIONSHIP: IT Manager PAY STRUCTURE: Salary ... * Assist with new employee onboarding/offboarding, changes, and/or moves. * Perform remote ...

K Group Companies

Help Desk Level 2

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Maintain a forward-thinking approach to technical support by utilizing AI assistants and data ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Maintain a forward-thinking approach to technical support by utilizing AI assistants and data ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Maintain a forward-thinking approach to technical support by utilizing AI assistants and data ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Maintain a forward-thinking approach to technical support by utilizing AI assistants and data ...

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Help Desk Assistant information

See Michigan salary details

$9

$18

$28

How much do help desk assistant jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for help desk assistant in Michigan is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.10 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Help Desk Assistant typically does not earn $10,000 a month without a degree; such high earnings are uncommon in this role. Jobs that can reach this level often involve specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. High-paying roles without a degree usually require significant expertise, networking, or business acumen.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What jobs pay $2000 a day?

Help Desk Assistant roles typically do not pay $2000 a day; such high daily earnings are usually associated with specialized or high-level positions like consultants, project managers, or contractors in IT or other industries. These roles often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with variable pay rates. Most standard help desk positions offer hourly wages or salaries significantly below this amount.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. Human oversight remains important to ensure quality service and address unique or sensitive problems that AI cannot fully resolve.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, assisting users with technical problems, and maintaining documentation. They often use ticketing systems and require good communication skills to resolve issues efficiently. The role may involve working in an office or remote environment and may require basic certifications or technical knowledge.
More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Assistant jobs? Cities in Michigan with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Michigan as of June 2026, with employment types broken down into 3% As Needed, 76% Full Time, 6% Part Time, 3% Temporary, and 12% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,789 per year, or $18.2 per hour.

IT- Help Desk Ticket Assistant

Velo Associates PLC

Grand Rapids, MI • On-site

$18 - $23/hr

Full-time

Posted 13 days ago

Job description

Job Title:

IT Help Desk Assistant

Job Category:

Coordinator

Department:

Business Services

Location:

Main Office – Grand Rapids

Team:

TB4

Reports to:

Business Services Manager, Director of Operations, and President

Pay Type:

Hourly

Travel Required:

None

Position Type:

Full Time

HR Contact:

HR Director

General Purpose: Plan and assist team members with technology support. Maintain systems and procedures for operating efficiency. Serve as liaison with third-party companies supporting network, software, and hardware components.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

  • Assist staff with technology requests, troubleshooting and technology issue resolutions.
  • Track, maintain, and support all company general software and hardware.
  • Communicate and troubleshoot with third-party technology support and software companies to resolve
    technology issues and concerns.
  • Maintain, update, troubleshoot, install, and integrate all company technology including company web sites
    (Internal and External).
  • Maintain and update Intranet site.
  • New employee hardware configuration and set up.
  • Research past, current, and potential technology options.
  • Maintain and implement coding as required.
  • Technology support requests and prioritize required repairs and updates.
  • Coordinate technology usage to achieve maximum efficiency.
  • Accurately document all communications involving staff technology issues and concerns.
  • Oversee printer troubleshooting, maintenance, and repairs.
  • Assist management in carrying out project duties, tasks, and testing as required.

GENERAL RESPONSIBILITIES AND FUNCTIONS:

  • Participate in ongoing monitoring and provide feedback for improvement.
  • Ensure security, integrity, compliance, and confidentiality of data.
  • Implement procedures and training to maximize operating efficiency.
  • All other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • High School Diploma
  • Related knowledge of Hardware, Software, and Network Operations
  • Ability to Prioritize and Manage Multiple Projects Efficiently
  • Proven Track Record in Troubleshooting and Maintaining Technology
  • Demonstrated Loyalty and Ownership of Position and Responsibilities
  • Takes Initiative and Pride in Work
  • Strong Attention to Detail and Goal Oriented
  • Commitment to Excellent Customer Service
  • Excellent Written and Verbal Communication Abilities
  • Ability to Prioritize and Manage Responsibilities
  • Required Language Skills

KEY COMPETENCIES:

  • Communication Skills
  • Higher-Level Thinking Skills
  • Reliable and Consistent Attendance
  • Adaptability
  • Tenacious Work Ethic
  • Stress Tolerance
  • Teamwork and Collaboration
  • Integrity
  • Initiative
  • Information Gathering
  • Attention to Detail
  • High Level of Accuracy
  • Planning and Organizing
  • Decision Making
  • Judgment and Problem Solving

PREFERRED SKILLS:

  • 2-3 Years Technology Support Experience
  • Knowledge of Windows Operating Systems and Remote Access Programs

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Last Updated By:

Human Resources

Date/Time:

12/4/2025


Monday thru Friday
8am - 4:30pm
40 Hours per Week