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Help Desk Assistant Jobs in Michigan (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Dearborn, MI · On-site

$26.60 - $30.80/hr

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced ... The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users ...

New

Trilon Group

Help desk Technician

Canton, MI

$23 - $30/hr

The Helpdesk Technician plays a key role in making that vision real by providing frontline support ... * Assist with monitoring system alerts and performing routine maintenance checks * Support updates ...

Collabera

Help Desk Support

Ann Arbor, MI · On-site

$17 - $22/hr

... assist in resolving client issues Facilitate general web-based sessions to aid new customers in implementing CS software Assist with Customer Service queues and Service Reception as needed Strong ...

Priority Waste

... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and ... help desk, customer service, or technical support role - or equivalent hands-on experience.

ODL

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

Additional Notes This position will be included in the department on-call rotation to assist with high priority calls. Shift First Shift (United States of America)

ODL, Inc.

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

Additional Notes This position will be included in the department on-call rotation to assist with high priority calls. Shift First Shift (United States of America)

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Service Desk Representatives assist with safeguarding the security of the organization by following ... Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager. Requirements * Must be a junior ...

Sussex County Community College

The Front Desk and Student Support Assistant serves as a welcoming and knowledgeable first point of ... Help students identify the appropriate College office or staff member to address their specific ...

New

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Service Desk Representatives assist with safeguarding the security of the organization by following ... Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Michigan

Help Desk Assistant information

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$9

$18

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How much do help desk assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk assistant in Michigan is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.10 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Assistant jobs?

Cities in Michigan with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $37,789 per year, or $18.2 per hour.

Help Desk/Desktop Support Analyst

Robert Half

Dearborn, MI • On-site

$26.60 - $30.80/hr

Temporary

Posted yesterday

New

Job description

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines strong technical troubleshooting ability with a clear, approachable communication style. The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users including leadership, and contribute to a dependable day-to-day support experience.


Responsibilities:

• Deliver hands-on and remote support for desktop, laptop, and peripheral issues, ensuring users can work effectively with minimal disruption.

• Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user technology needs.

• Manage user accounts, permissions, and access requests across Active Directory and Azure Active Directory environments.

• Support collaboration and file-sharing tools such as SharePoint, OneDrive, and Microsoft Teams by resolving access, sync, and usability issues.

• Diagnose and address printer-related incidents, including connectivity, configuration, and general hardware support.

• Prepare and deploy laptops using imaging tools such as SmartDeploy while maintaining device readiness for new and existing employees.

• Track, update, and resolve service desk tickets with clear documentation, timely follow-through, and a customer-focused approach.

• Provide effective support to employees at all levels, including executive users, while communicating technical information in an easy-to-understand way.

• Approximately 5 years of desktop support or help desk experience is preferred, though equivalent practical experience will also be considered.
• Strong grounding in IT troubleshooting across Windows operating systems, desktop hardware, and common end-user support scenarios.
• Experience working with Microsoft 365 and related tools, including Outlook, Teams, OneDrive, and SharePoint.
• Working knowledge of Active Directory and Azure Active Directory for account administration and access support.
• Ability to troubleshoot printer issues, endpoint hardware problems, and general workstation functionality.
• Experience with laptop imaging and deployment processes; familiarity with SmartDeploy is a plus.
• Excellent interpersonal and communication skills with the ability to support both executives and general staff professionally.
• A positive, dependable attitude paired with a solid technical foundation and a willingness to learn client-specific processes quickly.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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