ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Michigan (NOW HIRING)

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

Escalate complex issues to the appropriate IT teams and track resolution progress. * Assist with ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

Escalate complex issues to the appropriate IT teams and track resolution progress. * Assist with ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · On-site

$18.50 - $25/hr

Escalate complex issues to the appropriate IT teams and track resolution progress. * Assist with ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

HTC Global Services

Service Desk - IT Healthcare (Days)

Troy, MI · On-site

$19.50 - $26.50/hr

Service Desk Analyst The Technical Service Desk Analyst provides first and second level support to ... Callbacks in a timely manner and escalate problems to appropriate individual/group * Assist in the ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Participate in projects as necessary. * Assist project team in post-project tasks and clean-up ... Experience of at least 2 years in a service desk or help desk environment. * Good communication ...

Auxiom LLC

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

... skills. * Assist with project work as assigned, providing technical expertise and execution ... Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ...

previous page

Showing results 41-60

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Michigan

Help Desk Assistant information

See Michigan salary details

$9

$18

$28

How much do help desk assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk assistant in Michigan is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.10 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Assistant jobs?

Cities in Michigan with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $37,789 per year, or $18.2 per hour.

Helpdesk Technician (Bilingual Spanish)

Stefanini

Southfield, MI

$18.25 - $24.75/hr

Full-time

Re-posted 4 days ago

Job description

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.


Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.


We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.


We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

Stefanini has a Bilingual (Spanish/English) Helpdesk Technician position in Southfield, MI. This is a long term opportunity and the Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The individual will field customer calls and web submits, troubleshoot, document and resolve IT related issues for corporate and manufacturing end users. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

PRIMARY RESPONSIBILITIES:

Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system

Troubleshoot hardware, software and network related issues

Provide restorative or maintenance actions to resolve end-user issues

Assist with defining and documenting knowledge base articles

Assist with special project work as needed

Will escalate problems to the next level of support when required

Consistently meet or exceed requirement performance criteria

Qualifications


  • Excellent customer service skills - Bilingual (Spanish/English)
  • Experience troubleshooting and resolving PC hardware and software issues (including Microsoft Office) and various hardware platforms including Dell, HP and IBM.
  • Attendance and schedule adherence is a requirement of this position.
  • Ability to work a full time (40 hour) shift within the standard hours of operation.
  • Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
  • Excellent customer service skills
  • Excellent documentation skills
  • Previous experience in a customer service and/or IT support environment


PREFERRED QUALIFICATIONS

- Previous help desk experience.

Additional Information



Apply