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Help Desk Manager Jobs (NOW HIRING)

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...

LotSolutions, Inc.

Help Desk Manager

Jacksonville, FL · On-site

Experience working within ITIL frameworks and applying IT service management best practices in a Help Desk or IT operations environment. Primary Job Functions: Leadership and Operational Oversight

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Experience working within ITIL frameworks and applying IT service management best practices in a Help Desk or IT operations environment. Primary Job Functions: Leadership and Operational Oversight

Fragomen, Del Rey, Bernsen & Loewy, LLP

OR · On-site

Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.

ORBIS Inc

Help Desk Manager

Washington, DC

Recruit, train, mentor, and manage help desk technicians and representatives. * Operational Oversight: Manage daily ticket flow, assign tasks, ensure prompt resolution, and maintain service level ...

Upward Health

Help Desk Manager

Hauppauge, NY

The Help Desk Manager is a key leader within the Upward Health Technology Department, responsible for ensuring high quality of work for the Upward Health Helpdesk and associated personnel. This role ...

Fragomen

I9 Help Desk Manager

Ontario, CA

Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.

ORBIS, Inc.

Help Desk Manager

Washington, DC · On-site

Recruit, train, mentor, and manage help desk technicians and representatives. * Operational Oversight: Manage daily ticket flow, assign tasks, ensure prompt resolution, and maintain service level ...

Upward Health

Help Desk Manager

Hauppauge, NY · On-site

The Help Desk Manager is a key leader within the Upward Health Technology Department, responsible for ensuring high quality of work for the Upward Health Helpdesk and associated personnel. This role ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

GDIT

Application Help Desk Manager

Tampa, FL · On-site

$102K - $138K/yr

Yes We are seeking a motivated Help Desk Manager to provide technical support and assistance to our users. The ideal candidate will be responsible for troubleshooting web application software issues ...

C3EL

Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

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Help Desk Manager information

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$37.5K

$83.8K

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How much do help desk manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for help desk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What cities are hiring for Help Desk Manager jobs? Cities with the most Help Desk Manager job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Manager jobs? The top employers for Help Desk Manager jobs are:
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Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Manager

CSA Global LLC

Washington, DC • On-site

Full-time

Posted 11 days ago

Job description

Description:

Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area.


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

This position is contingent upon award.


How Role will make an impact:

  • Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
  • Incident Management & SLAs: Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system. Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
  • VIP Support Delivery: Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs). Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
  • Customer Satisfaction & Reporting: Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness. Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
  • Enterprise Coordination & ACTR Oversight: Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services. Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
  • Desktop & Asset Management: Oversee comprehensive desktop support for hardware and peripherals. Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
  • Wireless Support Management: Direct technical support and inventory management for over 1,500 wireless devices. Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
  • Conference Room Operations: Manage operational, scheduling, and technical support for 12 conference rooms. Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
  • Training & Onboarding: Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems. Ensure all training attendance and effectiveness metrics are documented.
  • Resource & Budget Analysis: Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds. Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.
Requirements:

What you’ll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Secret Clearance
  • 5 years of experience in IT support
  • ITIL v4 Certification

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

  • Sit for extended periods of time and work at a computer workstation
  • Use hands and fingers to operate keyboards, mice, and other input devices
  • Communicate effectively, both verbally and in writing
  • Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
  • Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
  • Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).