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Help Desk Manager Jobs (NOW HIRING)

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.Key Responsibilities:Supervise Tier 1/2 ...

Judi Health

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel management tasks for Help Desk staff * Work as an escalation resource for Help Desk 1 and 2 personnel

Myconsumers

Help Desk Manager

Lake Forest, IL · On-site

$78.20 - $125.11/hr

We'relooking for a Help Desk Manager to lead a high-performing support team and drive the delivery of outstanding technology services across our organization. This is an exciting opportunity for a ...

CompQsoft,Inc .

Help Desk Manager

Colorado Springs, CO · On-site

CompQsoft is seeking a Help Desk Manager to join our team of qualified, diverse individuals at Colorado Springs, CO for Airforce program. Provides daily supervision and direction to staff who are ...

Zero Hiring

Help Desk Manager

Lakewood, NJ · On-site

$10K - $145K/yr

About the role As Help Desk Manager, you own the overall performance and success of the service desk. Reporting to the CIO/CTO, you lead the Pod Leads and support teams, set the standard for service ...

Apha Omega Integration

Help Desk Manager

Washington, DC · On-site

$93 - $135/hr

Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid - Washington, DC Alpha Omega is seeking a highly motivated, customer-oriented, dual-role Helpdesk ...

Alpha Omega Integration

Help Desk Manager

Washington, DC · On-site

$93K - $135K/yr

Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid - Washington, DC Alpha Omega is seeking a highly motivated, customer-oriented, dual-role Helpdesk ...

C3EL

Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...

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Help Desk Manager information

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$37.5K

$83.8K

$124.5K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

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Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Manager

Client Solution Architects (CSA)

Washington, DC • On-site

Full-time

Re-posted 12 days ago

Job description

Job Type
Full-time
Description
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.
This position is contingent upon award.
How Role will make an impact:
  • Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
  • Incident Management & SLAs: Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system. Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
  • VIP Support Delivery: Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs). Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
  • Customer Satisfaction & Reporting: Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness. Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
  • Enterprise Coordination & ACTR Oversight: Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services. Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
  • Desktop & Asset Management: Oversee comprehensive desktop support for hardware and peripherals. Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
  • Wireless Support Management: Direct technical support and inventory management for over 1,500 wireless devices. Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
  • Conference Room Operations: Manage operational, scheduling, and technical support for 12 conference rooms. Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
  • Training & Onboarding: Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems. Ensure all training attendance and effectiveness metrics are documented.
  • Resource & Budget Analysis: Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds. Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.

Requirements
What you'll need to have to join our award-winning team:
  • Clearance: Must possess and maintain an active Secret Clearance
  • 5 years of experience in IT support
  • ITIL v4 Certification

Physical Requirements:
While performing the duties of this job, the employee is regularly required to:
  • Sit for extended periods of time and work at a computer workstation
  • Use hands and fingers to operate keyboards, mice, and other input devices
  • Communicate effectively, both verbally and in writing
  • Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
  • Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
  • Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

Apply