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Help Desk Manager Jobs in Minnesota (NOW HIRING)

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ... Our Managed Technical Services team excels in the world of technology to support our client's focus ...

Stretch Zone

Front Desk Manager

Eden Prairie, MN · On-site

$17 - $24/hr

As a Sales Associate, your primary job is to help people realize their goals through our unique membership model of practitioner-assisted stretching. Compensation Structure * Post-training graduation ...

Rochester Toyota

Sales Manager

Rochester, MN · On-site

$72 - $130/hr

Employee Referral Program Job Summary The Desk Manager will help ensure customer retention and profitability through effectively managing people, processes, and inventory. Core Responsibilities

TEKsystems

Service Desk Analyst

Brooklyn Park, MN

$23 - $27/hr

Manage the tickets in the Help Desk ticketing system * Identify, research, and resolve IT problems * Troubleshot and maintain computer systems connected to production equipment * Configure and deploy ...

TEKsystems

Service Desk Analyst

Brooklyn Park, MN

$23 - $27/hr

... Manage the tickets in the Help Desk ticketing system • Identify, research, and resolve IT problems • Troubleshot and maintain computer systems connected to production equipment • Configure and ...

Rochester Motor Cars

Sales Manager

Rochester, MN · On-site

$42 - $120/hr

Employee Referral Program Job Summary The Desk Manager will help ensure customer retention and profitability through effectively managing people, processes, and inventory. Core Responsibilities

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65 - $80/hr

Lead, coach, and develop Help Desk team members * Manage ticket queues, workload distribution, and service quality * Serve as the escalation point for complex Tier 2 and Tier 3 technical issues

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

Lead, coach, and develop Help Desk team members * Manage ticket queues, workload distribution, and service quality * Serve as the escalation point for complex Tier 2 and Tier 3 technical issues

Rochester Toyota (MN)

Sales Manager

Rochester, MN · On-site

$72K - $130K/yr

... Desk Manager will help ensure customer retention and profitability through effectively managing people, processes, and inventory. Core Responsibilities * Desk deals, including building deals and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Minnesota

Help Desk Manager information

See Minnesota salary details

$36.7K

$82.1K

$121.9K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Minnesota is $82,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Minnesota?

The most popular types of Help Desk jobs in Minnesota are:

What are popular job titles related to Help Desk Manager jobs in Minnesota?

For Help Desk Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Minnesota look for?

The top searched job categories for Help Desk Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Help Desk Manager jobs?

Cities in Minnesota with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $82,057 per year, or $39.5 per hour.

IT Help Desk -Level 2

Metro Sales Inc.

Roseville, MN • On-site

$50K - $60K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Analyze and troubleshoot clients' critical issues related to IT hardware and software remotely.

  • Document, review, and report service tickets to support process improvement initiatives.

  • Participate in process improvements, procedures, and training to ensure efficient service delivery.

Job description

Who We Are:
Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest.
Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location. Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients' expectations throughout the process.
Our Managed Technical Services team excels in the world of technology to support our client's focus on expansion and growth within their industry.
We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.
What You Will Do:
  • Analyze and troubleshoot Clients' critical issues IT hardware and software remotely.
  • Document, review and report service tickets for process improvement initiatives.
  • Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
  • Maintain technical certifications in alignment with hardware and software applications trends.
  • Participate in process improvements and procedures for efficient service delivery.
  • Conduct thorough verification of information, accurate documentation and organization.
  • Participate and collaborate in training and development.
  • >25% travel expectations.
  • Perform other appropriate duties and responsibilities as assigned.

Minimum Qualifications:
  • High School Diploma, GED or equivalent.
  • 4+ years prior experience in IT administration and/or technical support experience, or equivalent.
  • Clean driving record and reliable vehicle.
  • Ability to participate in the after-hours on call rotation.
  • Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
  • Proven exceptional customer services experience.
  • This position is onsite 5 days a week at our Roseville, MN location

Preferred Qualifications:
  • Bachelor's degree in Computer Science, IT or equivalent from an accredited institution.
  • Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

MSI Metro Sales Inc. Vision:
Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job - you're building a career and investing in something you can call your own.
All applicants must be authorized to work in the United States for any employer without current or future visa sponsorship needs or requirements. MSI does not sponsor any type of employment visas, including but not limited to H 1B, F1, OPT/CPT, TN, or other work authorization programs at this time.
All offers of employment are contingent on successfully completing MSI's standard pre-employment screenings.
*Notice to Recruiters and Placement Agencies*
MSI will not accept unsolicited resumes from recruiters or placement agencies unless an approved service agreement is in place. In the event MSI receives an unsolicited resume without a current service agreement in place, MSI will not be obligated to pay a service fee of any amount nor will MSI be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by an MSI Representative.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/
Pay Range: $50,000 - $60,000 per year

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