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Help Desk Manager Jobs in Minnesota (NOW HIRING)

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible ...

Nokomis Family Dental

Front Desk Manager

Minneapolis, MN · On-site

$32 - $38/hr

Our practice is built on going the extra mile to help our patients feel at ease, and we are looking for a Dental Front Desk Manager who shares that same passion for service. As the first point of ...

Fury Motors

Sales Desk Manager

Forest Lake, MN · On-site

$100K - $150K/yr

About the Role The Sales Desk Manager is responsible for helping drive new and used vehicle sales performance by supporting the showroom process, structuring deals, coaching sales consultants ...

Fury Motors

Sales Desk Manager

Forest Lake, MN · On-site

$100K - $150K/yr

About the Role The Sales Desk Manager is responsible for helping drive new and used vehicle sales performance by supporting the showroom process, structuring deals, coaching sales consultants ...

Robert Half

Help Desk/Desktop Support Analyst

Edina, MN · On-site

$22 - $24/hr

We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is ... Manage recurring operational activities tied to client and internal projects, including processing ...

Shutterfly

Help Desk Technician - Contractor

Burnsville, MN · On-site

$19 - $25.75/hr

Help write process sheets for repairs, and for each assembly or have any assembly notes necessary added to the blueprint. * Recognize any problem an Assembler or repair person may have during the ...

Audi St. Paul

Sales Desk Manager

Maplewood, MN · On-site

$120 - $150/hr

We are looking for a Automotive Sales Desk Manager to lead, develop, and inspire our Sales team at ... Help recruit, onboard, and develop top sales talent.Resolve escalated customer concerns ...

shutterfly

Help Desk Technician - Contractor

Burnsville, MN · On-site

$20.50 - $27.75/hr

... Help write process sheets for repairs, and for each assembly or have any assembly notes necessary added to the blueprint. • Recognize any problem an Assembler or repair person may have during the ...

Shutterfly

Help Desk Technician - Contractor

Burnsville, MN · On-site

$20.50 - $27.75/hr

... Help write process sheets for repairs, and for each assembly or have any assembly notes necessary added to the blueprint. • Recognize any problem an Assembler or repair person may have during the ...

Shutterfly

Help Desk Technician - Contractor

Burnsville, MN · On-site

$19 - $25.75/hr

Help write process sheets for repairs, and for each assembly or have any assembly notes necessary added to the blueprint. * Recognize any problem an Assembler or repair person may have during the ...

TEKsystems

Service Desk Analyst

Golden Valley, MN · On-site

$20 - $23/hr

... management, and communication skills • A successful track record of troubleshooting complex ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

Strong problem solving, time management, and communication skills * A successful track record of ... Commitment to customer satisfaction Skills Help desk, Support, Help desk support, Troubleshooting ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Minnesota

Help Desk Manager information

See Minnesota salary details

$36.7K

$82.1K

$121.9K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Minnesota is $82,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Minnesota?

The most popular types of Help Desk jobs in Minnesota are:

What are popular job titles related to Help Desk Manager jobs in Minnesota?

For Help Desk Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Minnesota look for?

The top searched job categories for Help Desk Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Help Desk Manager jobs?

Cities in Minnesota with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $82,057 per year, or $39.5 per hour.

Help Desk Technician

Level 10, LLC

Mound, MN • On-site

$20/hr

Full-time

Re-posted 26 days ago

Job description

Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology.

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

This position is fully onsite in Sterling Heights, MI

SHIFT AVAILABLE:

Monday through Friday 1pm to 9pm

STARTING RATE:$20.00/HOUR

SHIFT PREMIUMS OFFERED:

6 PM - 12 AM - Additional $1.00 per hour

12AM - 6AM - Additional $2.00 per hour

IT Support Technicians will:

Have basic IT knowledge

Have an interest in pursuing a career in the IT field

Have the ability to multitask and prioritize a changing workload

Have a flexible schedule with the ability to work overtime if needed

Have strong organization and communication skills

Be a reliable and dependable worker

Duties include, but are not limited to:

Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email

Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer

Providing remote support, software loading, etc. for all hand-held and tablet technology tools

Job Type: Full-time

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