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Junior Help Desk Jobs in Minnesota (NOW HIRING)

Loram

Help Desk Technician II

Hamel, MN · On-site

$21.50 - $29/hr

Help Desk Technician II FLSA Status: Exempt Department: Information Technology Reports to: Quality ... Provide technical and procedural assistance to junior members of the team. * In some cases, will be ...

Loram

Help Desk Technician II

Hamel, MN · On-site

$21.50 - $29/hr

Help Desk Technician II FLSA Status: Exempt Department: Information Technology Reports to: Quality ... Provide technical and procedural assistance to junior members of the team. * In some cases, will be ...

Stratasys

Desktop Service Technician II

Minnetonka, MN · On-site

$25.60 - $28.91/hr

Share knowledge and mentor junior technicians as needed * Follow all company safety policies and ... support, help desk, or equipment maintenance experience * Proven experience as a Field Service ...

Stratasys

Desktop Service Technician II

Minnetonka, MN · On-site

$25.60 - $28.91/hr

Share knowledge and mentor junior technicians as needed * Follow all company safety policies and ... support, help desk, or equipment maintenance experience * Proven experience as a Field Service ...

Integrity Windows

Research Intern

Minneapolis, MN · On-site

For over 18 years, the Company has helped health insurance stakeholders improve their member ... Prolonged periods sitting at a desk and working on a computer * Currently pursuing bachelor ...

Mister Car Wash

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

We put people first. We help turn jobs into careers. The IT Support Technician provides ... Resolve a broad range of hardware and software issues via the service desk * Independently diagnose ...

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All JobsHelp Desk JobsJunior Help Desk JobsJunior Help Desk Jobs in Minnesota

Junior Help Desk information

See Minnesota salary details

$14

$21

$32

How much do junior help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for junior help desk in Minnesota is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.56 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the most commonly searched types of Help Desk jobs in Minnesota?

The most popular types of Help Desk jobs in Minnesota are:

What are popular job titles related to Junior Help Desk jobs in Minnesota?

For Junior Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Junior Help Desk jobs in Minnesota look for?

The top searched job categories for Junior Help Desk jobs in Minnesota are:

Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,729 per year, or $21 per hour.

Help Desk Technician II

Loram

Hamel, MN • On-site

$21.50 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Loram rating

6.2

Company rating: 6.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

229th of 283 rated repair and maintenance companies

Job description

This post is also available in: Portuguese (Brazil)
DESCRIPTION
Job Title: Help Desk Technician II
FLSA Status: Exempt
Department: Information Technology
Reports to: Quality & Continuous Improvement Specialist
Technical Report to:Global Helpdesk Supervisor
Code: 10142
GENERAL DESCRIPTION / PURPOSE:
The Help Desk Technician II is responsible for providing support for employees' use of IT assets and to provide new technology to promote effective business. This position ensures that technology users can effectively do their job with the hardware and software given to them.
ESSENTIAL JOB FUNCTIONS:
  • Maintain all aspects of laptops, desktops and related software.
  • Maintain corporate print service/maintenance contracts for the region.
  • Respond to global helpdesk tickets as assigned keeping users informed as to progress; updates and closes IT tickets accordingly.
  • Co-administrate corporate IT helpdesk ticketing system, assist with assigning tickets.
  • Responsible for tasks associated with user onboarding and offboarding (setup laptop, full workstation area)
  • Helps create and define procedures for new systems and services offered by the IT team globally.
  • Manage all aspects of regional cellular and mobile devices within corporate standards.
  • Maintain an up-to-date inventory of IT resources and supplies.
  • Serve as a backup to other applications as required.
  • Recommend new technology as required.
  • Manages consultants/contractors as required for projects.
  • Provide technical and procedural assistance to junior members of the team.
  • In some cases, will be required to work non-traditional hours to minimize business impact of upgrades or modifications to infrastructure.
  • Lead region specific projects and provide resources to larger business wide projects working with senior global team.

This post is also available in: Portuguese (Brazil)
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education: Associate degree in Information Technology, Business, or related field
Experience: 4+ years' experience: working in a general helpdesk support environment, working with Microsoft applications.
Knowledge, Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Ability to successfully and effectively work independently and within a team.
  • Ability to influence others, identify problems, and recommend a course of action.
  • A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task and meet deadlines.
  • Demonstrated experience with continuous improvement initiatives, root cause analysis and project management.
  • Ability to communicate effectively with staff on all levels within the Company.
  • Ability to lead large work volumes, show flexibility, and adapt easily to change.

*Or 6+ years equivalent combination of education and experience
PREFERRED QUALIFICATIONS:
Education: Bachelor's degree in Information Technology or related field
Experience: 5+ years working in a general helpdesk support environment
Licenses/Certifications: ITIL Foundation or any IT related training and certifications
Knowledge, Skills and Abilities:
  • Rail Industry knowledge
  • Microsoft 365, Intune and Autopilot experience
  • ITIL/IT Service Management

PRE-EMPLOYMENT REQUIREMENTS:
This position requires successful completion of the following:
  • Social Security Verification: The individual's name must correspond to their Social Security number and date of birth.
  • Drug and Alcohol Testing: All applicants must successfully pass a pre-employment drug and alcohol test. Employees in safety-sensitive positions are subject to random, reasonable suspicion, and post-incident drug and/or alcohol testing in compliance with federal regulations and company policy.
  • A nationwide, federal, and state criminal background check will be conducted. Up to a seven-year history will be considered, including incarceration or court supervision. Findings will be reviewed relative to the position requirements.
  • Employment Verification: Current and prior relevant employment experience will be verified to confirm the candidate meets the minimum required years of experience for the position.
  • Education Verification: Post-secondary education at the associate degree level or higher will be verified, including degree(s) earned and dates of completion.

WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office deskwork, requiring sitting, walking, using phone & computer.
  • May lift up to 30 lbs. occasionally (desktop computers, monitors, stands)
  • 10% or more travel is possible including international.
  • Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.

Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil's anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India's Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia's Fair Work Act 2009 and applicable state and territory legislation, and Canada's human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $61,900-$89,700
This post is also available in: Portuguese (Brazil)
ABOUT
Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems - ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.
Headquartered in Hamel, Minnesota, Loram operates in multiple locations across North America and supports Class I, regional, and commuter railroads with a full suite of services. Loram is known for its strong engineering culture, commitment to safety, and dedication to improving the performance of rail infrastructure through advanced technology and field-proven expertise.
Join a company that moves the world - and builds the future of rail.

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About Loram

Sourced by ZipRecruiter

Industry

Transportation equipment manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Hamel, MN, US

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