Ridgeland, MS · On-site
$17.75 - $24.25/hr
Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...
Ridgeland, MS · On-site
$17.75 - $24.25/hr
Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
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Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
Coppell, TX · On-site
$40K - $55K/yr
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...
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Coppell, TX · On-site
$40K - $55K/yr
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
Huntsville, AL · On-site
$20.50 - $28.25/hr
The Help Desk Analyst will serve as a front-line support resource for users navigating modernized enterprise applications and system transitions. The ideal candidate will combine strong customer ...
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
North Chesterfield, VA · On-site
$20.75 - $28.50/hr
Help Desk Analyst - Provide customer support for the Client Grants & Legislative Analysis Section via phone, email, and other methods. - Respond to inquiries from the public, businesses, government ...
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North Chesterfield, VA · On-site
$20.75 - $28.50/hr
Help Desk Analyst - Provide customer support for the Client Grants & Legislative Analysis Section via phone, email, and other methods. - Respond to inquiries from the public, businesses, government ...
Phoenix, AZ · On-site
$20.62/hr
Help Desk Analyst Apply now Job No: 541702 Work Type: Full-time Location: PHOENIX Categories: Information Technology/Services DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS ...
Phoenix, AZ · On-site
$20.62/hr
Help Desk Analyst Apply now Job No: 541702 Work Type: Full-time Location: PHOENIX Categories: Information Technology/Services DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS ...
Conyers, GA · On-site
$18 - $24.50/hr
Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...
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Conyers, GA · On-site
$18 - $24.50/hr
Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Syracuse, NY · On-site
$20 - $22/hr
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience ...
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Syracuse, NY · On-site
$20 - $22/hr
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience ...
Denver, CO · On-site
$21 - $28.75/hr
Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...
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Denver, CO · On-site
$21 - $28.75/hr
Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...
Chicago, IL · On-site
$20.25 - $27.50/hr
As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal employees and external clients. Your expertise in troubleshooting, problem-solving, and ...
Chicago, IL · On-site
$20.25 - $27.50/hr
As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal employees and external clients. Your expertise in troubleshooting, problem-solving, and ...
Chicago, IL · On-site
$20.25 - $27.50/hr
As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal employees and external clients. Your expertise in troubleshooting, problem-solving, and ...
Chicago, IL · On-site
$20.25 - $27.50/hr
As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal employees and external clients. Your expertise in troubleshooting, problem-solving, and ...
Dearborn, MI · On-site
$20 - $25/hr
Our client is looking for a Help Desk Analyst to join their on-premise IT team. If you're someone who takes initiative, follows through, and brings energy to solving problems, we want to hear from ...
Dearborn, MI · On-site
$20 - $25/hr
Our client is looking for a Help Desk Analyst to join their on-premise IT team. If you're someone who takes initiative, follows through, and brings energy to solving problems, we want to hear from ...
Saint Louis, MO · Remote
$20 - $27.25/hr
We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...
Saint Louis, MO · Remote
$20 - $27.25/hr
We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...
$21 - $28.75/hr
Pyramid Consulting, Inc. is seeking a Help Desk Analyst for a contract position with long-term potential. The role involves providing first-level technical support to end users, troubleshooting ...
$21 - $28.75/hr
Pyramid Consulting, Inc. is seeking a Help Desk Analyst for a contract position with long-term potential. The role involves providing first-level technical support to end users, troubleshooting ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
| Aspect | Epic Help Desk Analyst | Epic Support Specialist |
|---|---|---|
| Certifications | Epic certifications, ITIL | Epic certifications, ITIL |
| Work Environment | Help desk, support teams, healthcare IT | Support teams, healthcare IT, client-facing roles |
| Employer & Industry | Hospitals, healthcare organizations using Epic | Hospitals, healthcare organizations using Epic |
| Primary Focus | Troubleshooting user issues, ticket resolution | Providing technical support, system troubleshooting |
The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.
4.5
Based on 8 frontline employees who took The Breakroom Quiz
Job Description
Help Desk Analyst
Job Type: Full-Time
Locations: Ridgeland, MS
Tupelo, MS
Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer hardware and software, and experience with PDI Enterprise.
Key Responsibilities
Maintain Customer Focus
- Provide prompt and courteous technical support to end-users via phone, email, and in-person.
- Maintain a positive and professional attitude at all times.
Troubleshoot and Resolve Common Computer Issues Involving
- Printing
- M365 Applications
- Point of Sale
- PDI Enterprise Applications
- Android Tablets
- Network Connectivity
- Workstation Software Installation/Updates
Documentation
- Document all support incidents and resolutions in the company's ticketing system.
Collaboration
- Work closely with management and IT teams to understand corporate objectives and provide solutions.
- Participate in planning and implementation of new technologies and upgrades
Other Duties as Assigned
Qualifications
- High School Diploma or equivalent required; Associate's Degree in Information Technology preferred.
- 1-2 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows operating systems.
- Experience with M365 Applications
- Experience with PDI Enterprise back office systems (POS, fuel systems, back office) is highly preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong customer service and problem-solving skills.
- Ability to learn new technologies quickly.
Physical Requirements
Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.
Sourced by ZipRecruiter
Retail
1,001 - 5,000 Employees
Ridgeland, MS, US
1992
