ZipRecruiter

Log In

1

Epic Help Desk Analyst Jobs in Nebraska (NOW HIRING)

Paradigminfotech

Service Desk / Help Desk Analyst

Omaha, NE

$19.50 - $26.75/hr

Service Desk / Help Desk Analyst Location: Omaha, NE Duration: Long Term (1 Years+) / Full Time 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment Be the ...

Nebraska Medicine

Service Desk Analyst - Third Shift

Omaha, NE · On-site

$19.50 - $26.75/hr

Service Desk Analyst - Third Shift • Two years IT Help Desk or other related IT experience ... required. • Bachelor's degree in computer science, mathematics or related field OR equivalent ...

Nebraska Medicine

Service Desk Analyst - Third Shift

Omaha, NE · On-site

$19.50 - $26.75/hr

Service Desk Analyst - Third Shift Two years IT Help Desk or other related IT experience required ... Bachelor's degree in computer science, mathematics or related field OR equivalent combination of ...

TekShapers

Service Desk Analyst (L1)

Ralston, NE · On-site

$18.50 - $25.25/hr

Role : Service Desk Analyst (L1) Location : Omaha, NE & Scottsdale, AZ & Kansas City, MO ... Answer incoming calls, chats, and emails from users needing tech help. * Incident Management: Log ...

ALLO Fiber

Help Desk Technician

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Strong troubleshooting and analytical skills with the ability to resolve most issues independently.

ALLO Fiber

Help Desk Technician

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ... Strong troubleshooting and analytical skills with the ability to resolve most issues independently.

CACI

Help Desk Operations Specialist

Omaha, NE · On-site

... analysis, diagnosis, and resolution of complex customer problems. - Respond to telephone calls ... to local Help Desk Standard Operating Procedures (SOP). - Provide account management ensuring ...

next page

Showing results 1-20

All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Nebraska

Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Nebraska?

For Epic Help Desk Analyst jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Nebraska look for?

The top searched job categories for Epic Help Desk Analyst jobs in Nebraska are:

What cities in Nebraska are hiring for Epic Help Desk Analyst jobs?

Cities in Nebraska with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Nebraska as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution.

Service Desk / Help Desk Analyst

Paradigminfotech

Omaha, NE

$19.50 - $26.75/hr

Contractor

Re-posted 16 days ago

Job description

Company Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

JOB DETAILS:

Position: Service Desk / Help Desk Analyst

Location: Omaha, NE

Duration: Long Term (1 Years+) / Full Time


JOB DESCRIPTION:

 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment

Be the first point of contact for the end users for all technical issues/ service requests

Create incident and service requests

Provide troubleshooting and technical support via phone, web based tools and email

Provide Voice based and remote Technical Support to end users for all standard desktop issues 

Resolve /troubleshoot, resetting password etc

Desired Skill Sets: 

 Fluent in Spoken English Language

Strong written English and interpersonal skills

Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)

Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software's 

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. 

Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems


Thanks & Regards


ASHOK KUMAR

Sr. Lead / IT Recruiter

Paradigm Infotech

Call : 443-640-0099


Additional Information

Mandatory Details: 

Full Name as per SSN: 

Total Experience:

US Experience:

Contact NO: 

Email ID:

Current work authorization in US: 

Current Location with city: 

Relocation: 

Availability:

Skype Id :

Educational Details :

Rate(C2C/1099/W2):

Employer:

2 Official references from recent 2 projects in below format (Must)

Reference 1

Name:

Company name:

Designation:

Official mail id:

Contact Details:

Reference 2

Name:

Company name:

Designation:

Official mail id:

Contact Details:



Apply