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Epic Help Desk Analyst Jobs in Colorado (NOW HIRING)

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

SI Solutions, LLC

Help Desk Analyst

Englewood, CO · On-site

$64K - $71K/yr

The Help Desk Analyst is the first point of contact for employees requiring technical assistance and support across Structural Integrity Associates and its subsidiaries. This role is responsible for ...

Innovim

Help Desk Analyst II - DoD

Colorado Springs, CO

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

INNOVIM is seeking a Help Desk Analyst to support the NISSC II contract. Your career at INNOVIM enables NISSC to fulfill its mission to "provide classified communications and processing for Command ...

INNOVIM

Help Desk Analyst II - DoD

Colorado Springs, CO · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

INNOVIM is seeking a Help Desk Analyst to support the NISSC II contract. Your career at INNOVIM enables NISSC to fulfill its mission to "provide classified communications and processing for Command ...

Focused HR Solutions

8-11 Help Desk Analyst

Denver, CO · On-site

$25 - $37/hr

100% remote must live in CO currently Our direct client has an opening for a Help Desk Analyst 105304 This position is up to 9 months with the option of extension, and the client is in Denver, CO If ...

Pae

Help Desk Analyst II - NISSC - COS

Colorado Springs, CO · On-site

$20.25 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Analyst II Location: Cheyenne Mountain Space Force Station, Colorado Relocation Assistance: None available at this time Remote/Telework: NO - Not available for this position Clearance Type:

ServiceSource

IT Help Desk Analyst I (Part-Time)

Denver, CO · On-site

$21 - $28.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary/Hourly Rate:25.00 The Part-time IT Help Desk Analyst I role is to ensure proper computer operation, so end users can accomplish business tasks. This includes receiving, prioritizing ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... Validate reported bugs and assist with root cause analysis. * Document issues, resolutions, and ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description ... Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their ... The Service Desk Analyst II provides front-line technical support by responding to incidents and ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their ... The Service Desk Analyst II provides front-line technical support by responding to incidents and ...

Airlock Digital

Deal Desk Analyst

Denver, CO · On-site

$107K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What We are Looking For: We're looking for a Deal Desk Analyst to manage and streamline our end-to ... You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ...

Airlock Digital

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What We are Looking For: We're looking for a Deal Desk Analyst to manage and streamline our end-to ... You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ...

IGNITE

HELP DESK TECHNICIAN

Colorado Springs, CO · On-site

$70K - $110K/yr

Job Title HELP DESK TECHNICIAN Location Colorado Springs, CO US (Primary) Category Information ... advanced analytics, and programmatic domains. As an employee-owned SDVOSB headquartered in ...

Fortidia US

Help Desk Specialist

Denver, CO · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Support Specialist acts as a key technical resource for our franchise network and ... Strong analytical, numeracy, and problem-solving skills. * Self-motivated with the ability to ...

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Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Colorado?

For Epic Help Desk Analyst jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Colorado look for?

The top searched job categories for Epic Help Desk Analyst jobs in Colorado are:

What cities in Colorado are hiring for Epic Help Desk Analyst jobs?

Cities in Colorado with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Help Desk Analyst

nLeague Services Inc

Denver, CO • On-site

$21 - $28.75/hr

Contractor

Re-posted 9 days ago

Job description

Job ID: 11616752B

Position: Help Desk Analyst

Department: CO OIT

Location: 601 East 18th Avenue Suite 250   Denver,  Colorado    80203-0000 (Remote)

Duration: 6+ Months

100% Remote Job

  • QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.
  • Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.
  • The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.
  • Specific Services Required Desktop Services: Considerable imaging and deployment experience required.
  • Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.
  • Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.