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Epic Help Desk Analyst Jobs in Colorado (NOW HIRING)

Vaco by Highspring

Help Desk Analyst

Denver, CO · On-site

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Nashville, TN (Onsite) Full-Time, Contract-to-Hire Hours ... Help identify repeat issues and improve processes and documentation over time What We're Looking ...

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

SI Solutions, LLC

Help Desk Analyst

Englewood, CO · On-site

$64K - $71K/yr

The Help Desk Analyst is the first point of contact for employees requiring technical assistance and support across Structural Integrity Associates and its subsidiaries. This role is responsible for ...

Innovim

Help Desk Analyst II - DoD

Colorado Springs, CO · On-site

$60K - $70K/yr

INNOVIM is seeking a Help Desk Analyst to support the NISSC II contract. Your career at INNOVIM enables NISSC to fulfill its mission to "provide classified communications and processing for Command ...

INNOVIM

Help Desk Analyst II - DoD

Colorado Springs, CO · On-site

$60K - $70K/yr

INNOVIM is seeking a Help Desk Analyst to support the NISSC II contract. Your career at INNOVIM enables NISSC to fulfill its mission to "provide classified communications and processing for Command ...

Focused HR Solutions

8-11 Help Desk Analyst

Denver, CO · On-site

$25 - $37/hr

100% remote must live in CO currently Our direct client has an opening for a Help Desk Analyst 105304 This position is up to 9 months with the option of extension, and the client is in Denver, CO If ...

Pae

Help Desk Analyst II - NISSC - COS

Colorado Springs, CO

$20.25 - $27.50/hr

Help Desk Analyst II Location: Cheyenne Mountain Space Force Station, Colorado Relocation Assistance: None available at this time Remote/Telework: NO - Not available for this position Clearance Type:

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... Validate reported bugs and assist with root cause analysis. * Document issues, resolutions, and ...

US IT Solutions Inc

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description ... Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities ...

Mercer Advisors

Service Desk Analyst

Denver, CO

$29 - $33/hr

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their ... The Service Desk Analyst II provides front-line technical support by responding to incidents and ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their ... The Service Desk Analyst II provides front-line technical support by responding to incidents and ...

Airlock Digital

Deal Desk Analyst

Denver, CO · On-site

$107K - $133K/yr

What We are Looking For: We're looking for a Deal Desk Analyst to manage and streamline our end-to ... You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ...

Airlock Digital

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

What We are Looking For: We're looking for a Deal Desk Analyst to manage and streamline our end-to ... You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ...

IGNITE

HELP DESK TECHNICIAN

Colorado Springs, CO · On-site

$70K - $110K/yr

Job Title HELP DESK TECHNICIAN Location Colorado Springs, CO US (Primary) Category Information ... advanced analytics, and programmatic domains. As an employee-owned SDVOSB headquartered in ...

Fortidia US

Help Desk Specialist

Denver, CO · On-site

$25/hr

The Help Desk Support Specialist acts as a key technical resource for our franchise network and ... Strong analytical, numeracy, and problem-solving skills. * Self-motivated with the ability to ...

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Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Colorado? For Epic Help Desk Analyst jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Colorado look for? The top searched job categories for Epic Help Desk Analyst jobs in Colorado are:
What cities in Colorado are hiring for Epic Help Desk Analyst jobs? Cities in Colorado with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Help Desk Analyst

Vaco by Highspring

Denver, CO • On-site

$60K/yr

Other

Posted 12 days ago

Job description

Service Desk Analyst (Onsite | Full-Time)

Nashville, TN (Onsite)
Full-Time, Contract-to-Hire
Hours: Monday–Friday, 8:00am–5:00pm
Salary: $60,000 annually
Target Start: August 24, 2026

The Role

We’re hiring a Service Desk Analyst to join a small, hands-on IT team supporting internal employees across the organization. This is a fully onsite, full?time position and a strong fit for someone who takes ownership of issues, communicates well, and enjoys being a reliable point of contact for day?to?day technology support.

This role is highly visible and regularly supports employees at all levels, including senior leadership. The right person will be professional, proactive, and comfortable working in a fast-paced environment.

What You’ll Be Doing

  • Serve as the first point of contact for IT support requests
  • Troubleshoot and resolve common hardware, software, access, and connectivity issues
  • Log, track, and update tickets using a service desk platform (Jira or similar)
  • Support Microsoft 365 tools including Outlook, Teams, SharePoint, and the Admin Center
  • Assist with user onboarding/offboarding and basic account administration
  • Escalate issues when needed while staying involved through resolution
  • Support conference room technology and other onsite IT needs
  • Follow IT procedures, documentation, and security best practices
  • Help identify repeat issues and improve processes and documentation over time

What We’re Looking For

  • 2-5 years of experience in a Service Desk, Help Desk, Desktop Support, or IT Support role
  • Experience supporting Microsoft 365 environments
  • Comfortable working in a ticketing system
  • Basic Windows and networking troubleshooting skills
  • Strong communication and customer service skills
  • A proactive, dependable mindset — someone who takes ownership
  • Polished and professional; this role regularly supports leadership

Apply