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Epic Help Desk Analyst Jobs (NOW HIRING)

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

PSR Associates, Inc.

Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

They are seeking a Help Desk Analyst to assist in providing technical support and solutions to clients. Company : PSR Associates is a premier IT services and solutions firm supporting Federal, State ...

Robert Half

Help Desk Analyst

Philadelphia, PA · On-site

$20 - $22/hr

Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

BROAD RIVER RETAIL

Help Desk Analyst

South Portland, ME · On-site

$55K - $60K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

DCCA

Help Desk Analyst

Ellicott City, MD · On-site

$20.50 - $28/hr

They are seeking a Help Desk Analyst to provide Tier 1 support and technical assistance to clients, ensuring efficient IT infrastructure management. Responsibilities : • Help Desk Specialist • ...

Prediktive

Help Desk Analyst

Culver City, CA

$22.50 - $30.75/hr

We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California Our client´s ...

Vaco by Highspring

Help Desk Analyst

Nashville, TN

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Nashville, TN (Onsite) Full-Time, Permanent Hours: Monday ... Help identify repeat issues and improve processes and documentation over time What We're Looking ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Prediktive

Help Desk Analyst

Culver City, CA · On-site

$22.50 - $30.75/hr

We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California Our client ...

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...

Intellibee Inc

Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Intellibee Inc is a company focused on providing technical assistance to customers, and they are seeking a Help Desk Analyst. The Analyst will be responsible for troubleshooting and resolving tier ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

duvari group

Help Desk Analyst

Saint Louis, MO · On-site

$26 - $28.50/hr

We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...

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Epic Help Desk Analyst information

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$14

$24

$35

How much do epic help desk analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for epic help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

More about Epic Help Desk Analyst jobs
What cities are hiring for Epic Help Desk Analyst jobs? Cities with the most Epic Help Desk Analyst job openings:
What states have the most Epic Help Desk Analyst jobs? States with the most job openings for Epic Help Desk Analyst jobs include:
What job categories do people searching Epic Help Desk Analyst jobs look for? The top searched job categories for Epic Help Desk Analyst jobs are:
Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 53% Full Time, and 47% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

Beacon Health System

Granger, IN • On-site

$18.50 - $25/hr

Full-time

Posted 22 days ago

Beacon Health System rating

6.6

Company rating: 6.6 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

593rd of 869 rated healthcare providers

Job description

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers. Receives requests, analyzes and diagnoses hardware and software problems, resolves problems, and answers questions. When necessary, directs inquiries or escalates problems to the appropriate staff. Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support.
MISSION, VALUES and SERVICE GOALS
  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Provides first-line user support and delivers quality customer service to Help Desk customers by:
  • Answering, evaluating and prioritizing all requests for assistance - - incoming telephone calls, voice mails, e-mails, in-person requests, etc.
  • Interviewing the customer to gather information about the question and/or problem. If appropriate, leading the customer through procedures to diagnose the problem.
  • Utilizing problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. Refers more-complex issues to appropriate staff.
  • Determining the source of the hardware, network or application question or problem. Then researching, isolating, analyzing, troubleshooting, providing a solution, and following up to ensure resolution.
  • Logging and tracking requests, using the call tracking database and thoroughly documenting all resolution activity. Populating the IS knowledge base with solutions to common problems.
  • Providing information to the appropriate IS staff for use in eliminating recurring problems. Also, documenting the information in the IS knowledge base.
  • Serving as IS customer liaison by interacting with customers at their work sites as assigned.
  • Noting trends in questions received by the Help Desk. Also, sharing this information with management so additional training can be provided.

Supports the overall operations of the IS Department by:
  • Assigning appropriate case level to incidents and assigning appropriate response levels.
  • Providing incident history, occurrence information, and reports to IS staff.
  • Providing basic Help Desk training and application support to IS staff.
  • Assisting with the diagnosis and resolution of unusual incidents.
  • Communicating work-around solutions to IS staff.
  • Participating in IS project implementations and providing project go-live assistance.
  • Performing system access functions, as assigned, following Beacon security processes and procedures.

Helps to improve Help Desk operations by:
  • Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
  • Participating in generating Help Desk statistical reports.
  • Recommending and participating in developing procedures and guidelines for the Help Desk.
  • Maintaining Help Desk equipment and supplies.
  • Presenting ideas for software enhancement to IS management.
  • Participating in the development of Help Desk staff schedules, including time on the Help Desk, performing on-site customer service, and shadowing IS staff and customers.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
  • Providing excellent customer service at all times. Also, maintaining high customer satisfaction by delivering quality customer service as measured by customer satisfaction surveys and/or other measures approved by IS management.
  • Completing other job-related duties and special projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

Education and Experience
  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). A minimum of two years of help desk or related experience (in the repair and/or diagnosis of PC hardware and peripherals) is required.

Knowledge & Skills
  • Requires knowledge of basic networking concepts and demonstrated proficiency in using personal computers.
  • Knowledge of the various applications/tools/utilities currently used by Beacon is desirable.
  • Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations.
  • Requires the strong analytical, problem-solving and decision-making skills needed to identify problems and deliver solutions in a timely manner.
  • Demonstrates the ability to work pro-actively and independently as a member of a team.
  • Demonstrates the interpersonal and communication skills, both verbal and written, necessary to communicate and work with IS staff, customers, vendors, and service personnel in a professional, clear, courteous, and responsive manner.

Working Conditions
  • Works in an office environment.
  • May experience some mental/visual fatigue due to continued use of computer equipment.
  • Requires the ability to work a flexible schedule. Hours/shifts include weekends and holidays, and shifts may vary occasionally to ensure customers' needs are met.
  • Requires ability to take on call rotation and work occasional overtime in order to meet the demands associated with the position.

Physical Demands
  • Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 30 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.

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