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Epic Help Desk Analyst Jobs (NOW HIRING)

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Hexagon US Federal

Help Desk Analyst

Santa Rita, GU · On-site

$20 - $27.50/hr

They are seeking a Help Desk Analyst who will ensure the Help Desk operates professionally, assisting users with IT support requests while maintaining proper documentation and procedures.

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must Be Local Works on-site in Middletown, CT Must pass drug screening Must pass background check (local ...

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

FutureSoft Consulting Inc.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 Interview: Virtual Interview Note: Travel is required for this position. They will need to utilize ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

Hybrid work environment An excellent career opportunity is currently available for a Help Desk Analyst located at Aires Pittsburgh office. This exciting opportunity is in a high growth environment ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA

$20.25 - $27.75/hr

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

Stefanini

Help Desk Analyst

Dover, DE · On-site

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out to Vipul Bhardwaj - call: / email: Work Hours: M-F (37.5 hours) Work Location: Dover, DE (Hybrid - 1 ...

Mindlance

Help Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

Mindlance is a company seeking a Help Desk Analyst to provide support for the migration of Correspondent Lending to the Empower project. The role involves troubleshooting and educating end-users on ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

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Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for epic help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

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Epic Help Desk Analyst jobs near you
Help Desk Analyst

Help Desk Analyst

Arete Technologies, Inc.

Durham, NC

$19.75 - $27/hr

Contractor

Posted 17 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:
Either Webcam Interview or In Person
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.

This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role.

Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.

Responsibilities include:

-Monitoring incoming issues that are resolved by the front line Help Desk staff

-Diagnosing the root cause and resolving isolated issues

-Escalating customer issues to development staff

-Recommending product and process improvement strategies based on perceived trends or patterns in field issues

-Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

****local candidate preferred first*****

Additional Information

Best Regards

Alka Bhatia

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