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Epic Help Desk Analyst Jobs (NOW HIRING)

Integra Connect LLC

Help Desk Analyst

OH · On-site

$50K - $65K/yr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Integra Connect Careers

Help Desk Analyst

Fairlawn, OH · Hybrid

$19.50 - $26.75/hr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

Robert Half

Help Desk Analyst

Green, OH · On-site

$19.50 - $26.75/hr

We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must Be Local Works on-site in Middletown, CT Must pass drug screening Must pass background check (local ...

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 Interview: Virtual Interview Note: Travel is required for this position. They will need to utilize ...

MJDP Resources

Help Desk Analyst - Contract

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

Hybrid work environment An excellent career opportunity is currently available for a Help Desk Analyst located at Aires Pittsburgh office. This exciting opportunity is in a high growth environment ...

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All JobsEpic Help Desk Analyst Jobs

Epic Help Desk Analyst information

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$14

$24

$35

How much do epic help desk analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for epic help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

How to become an Epic support analyst?

To become an Epic Help Desk Analyst, candidates typically need a background in healthcare IT, strong troubleshooting skills, and familiarity with Epic software. Earning Epic certifications and gaining experience in healthcare environments can improve job prospects and performance in this role.

Can an Epic analyst work from home?

Epic Help Desk Analysts can often work remotely, especially if the employer supports telecommuting and the analyst has the necessary technical setup, such as secure access to Epic systems and reliable internet. Remote work arrangements depend on company policies, job responsibilities, and required certifications or training. Many organizations offer flexible or remote options for support roles like Epic analysts.

Is IT hard to become an Epic analyst?

Becoming an Epic Help Desk Analyst requires technical knowledge of Epic systems, strong problem-solving skills, and often certification in Epic modules. The role involves understanding healthcare IT workflows and may require prior experience in IT support or healthcare environments.

How difficult is IT to get hired at Epic?

Getting hired as an Epic Help Desk Analyst typically requires relevant technical skills, such as knowledge of healthcare IT systems and troubleshooting, along with strong communication abilities. The hiring process often involves multiple interviews, technical assessments, and sometimes certification requirements like Epic certifications, making it competitive but attainable for qualified candidates.
More about Epic Help Desk Analyst jobs
What cities are hiring for Epic Help Desk Analyst jobs? Cities with the most Epic Help Desk Analyst job openings:
What states have the most Epic Help Desk Analyst jobs? States with the most job openings for Epic Help Desk Analyst jobs include:
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Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

Integra Connect LLC

OH • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving end user issues and escalating work to other groups for more in-depth troubleshooting.
**This position is a hybrid role. Candidates must be local to Akron, OH.**
Responsibilities:
  • Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.
  • Provide technical support primarily over the phone, remote access or email.
  • Triage issues and solve or escalate them as needed to other team members.
  • Solicit approvals for access requests.
  • Create and maintain training materials and how-to documents as Knowledge base articles in the ITSM.
  • Maintain Help Desk coverage and ensure others are available in their absence.

  • 2-3 years of Help Desk experience or other customer supporting responsibilities.
  • BS/BA in IT, CS, or similar field.
  • Knowledge of Microsoft applications (i.e. Office, email).
  • Solid understanding of computer systems, mobile devices, and other end user technologies.
  • Ability to diagnose and resolve basic technical issues with limited to no assistance.
  • Strong communication skills.
  • Customer oriented.
  • Ability to work in a fast-paced environment.

Physical Requirements/ Working Conditions:
  • Seated 6-8 hours per day.
  • Effectively utilize keyboard and phone/headset.

Benefits:
Integra Connect, LLC provides a comprehensive benefits plan
  • Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
  • Paid Time Off
  • 401k with employer match
  • Paid Holidays and Floating Holiday

Equal Opportunity Employer
Please note that the deadline for submitting applications is July 31, 2026. All applications must be received by this date to be considered.

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