We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations.
We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations.
Customer Support Analyst
Haslet, TX · On-site
$28.85 - $31.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...
Customer Support Analyst
Haslet, TX · On-site
$28.85 - $31.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...
Customer Support Analyst
San Leandro, CA · On-site
$31.25 - $33.65/hr
Medical
Dental
Vision
Life
Retirement
PTO
About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...
Customer Support Analyst
San Leandro, CA · On-site
$31.25 - $33.65/hr
Medical
Dental
Vision
Life
Retirement
PTO
About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...
Customer Support Analyst
Mount Pleasant, SC · On-site +1
Our Customer Support Analysts (CSAs) are responsible for effectively resolving questions from our nonprofit customers by having a deep familiarity with our documentation and resources. We're looking ...
Customer Support Analyst
Mount Pleasant, SC · On-site +1
Our Customer Support Analysts (CSAs) are responsible for effectively resolving questions from our nonprofit customers by having a deep familiarity with our documentation and resources. We're looking ...
Technical Customer Support Engineer
$80K - $150K/yr
Medical
Dental
Vision
PTO
What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide ...
Technical Customer Support Engineer
$80K - $150K/yr
Medical
Dental
Vision
PTO
What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide ...
... Technical Support Analyst (Spanish/English) Job Details ... Supporting our entire customer base through a variety of mediums * Provide proactive and reactive ...
... Technical Support Analyst (Spanish/English) Job Details ... Supporting our entire customer base through a variety of mediums * Provide proactive and reactive ...
Support Analyst
Raleigh, NC · On-site +1
Medical
Retirement
PTO
The Support Analyst will be accountable for driving the resolution of product issues from start to ... years technical customer service experience preferred * High energy, can-do attitude, with ...
Support Analyst
Raleigh, NC · On-site +1
Medical
Retirement
PTO
The Support Analyst will be accountable for driving the resolution of product issues from start to ... years technical customer service experience preferred * High energy, can-do attitude, with ...
Support Analyst
Raleigh, NC · On-site +1
Medical
Retirement
PTO
The Support Analyst will be accountable for driving the resolution of product issues from start to ... years technical customer service experience preferred * High energy, can-do attitude, with ...
Support Analyst
Raleigh, NC · On-site +1
Medical
Retirement
PTO
The Support Analyst will be accountable for driving the resolution of product issues from start to ... years technical customer service experience preferred * High energy, can-do attitude, with ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
AZ · On-site
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 18, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 18, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 16, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Technical Customer Support Analyst information
See salary details
$15.38 - $17.94
9% of jobs
$17.94 - $20.50
12% of jobs
$21.22 is the 25th percentile. Wages below this are outliers.
$20.50 - $23.06
16% of jobs
The median wage is $24.94 / hr.
$23.06 - $25.61
18% of jobs
$25.61 - $28.17
12% of jobs
$30.15 is the 75th percentile. Wages above this are outliers.
$28.17 - $30.73
11% of jobs
$30.73 - $33.28
10% of jobs
$33.28 - $35.84
6% of jobs
$35.84 - $38.40
3% of jobs
$38.40 - $40.95
1% of jobs
$40.95 - $43.51
2% of jobs
$15
$27
$43
How much do technical customer support analyst jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for technical customer support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a technical customer support analyst?
To thrive as a Technical Customer Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and common operating systems is essential. Exceptional communication, patience, and a customer-oriented mindset help you address client concerns effectively and build trust. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What is a technical customer support analyst?
Technical Customer Support Analysts are professionals who assist customers in resolving technical issues related to a company’s products or services. They serve as the main point of contact for troubleshooting, diagnosing problems, and providing solutions, often via phone, email, or chat. In addition to technical troubleshooting, they may also guide users on product features, installation, and usage, ensuring customer satisfaction. These analysts often work closely with engineering teams to escalate and resolve complex issues, and they document solutions to improve future support. Their role is crucial in maintaining positive customer relationships and ensuring the smooth operation of technical products.
What are the most common challenges faced by technical customer support analysts, and how can they effectively manage them?
Technical Customer Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating technical concepts to non-technical customers, and managing multiple support tickets simultaneously. To effectively handle these challenges, it's important to develop strong problem-solving skills, practice clear and empathetic communication, and use ticket management tools to prioritize tasks. Collaborating closely with engineering teams and staying updated on product changes can also help resolve issues efficiently and improve the overall support experience.
More about Technical Customer Support Analyst jobs
What job categories do people searching Technical Customer Support Analyst jobs look for?
The top searched job categories for Technical Customer Support Analyst jobs are:
Full-time
Re-posted 17 days ago
Job description
We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations. In this role, you will provide advanced product support for barcode scanners, specialty ID card and thermal printers, ID badging software, and firmware integrations. Please note: This is an external, customer-facing contact position. This position focuses on product performance, device connectivity, SQL database troubleshooting, and system integration. It is best suited for someone who understands how to work directly with customers, distributors, and resellers via telephony and CRM platforms to resolve technical issues related to our product line.
- Manage Inbound Channels: Handle real-time inbound calls and cases via NICE Cxone platform and Salesforce CRM. Maintain high phone queue availability and adherence to schedule.
- Troubleshoot Specialty Hardware: Diagnose and troubleshoot hardware devices such as Scanners, Card Printers, Thermal Printers, etc. Guide customers through mechanical fixes, cleanings, and calibrations.
- Software Support & Troubleshooting: Provide advanced technical assistance with ID badging software, including assisting with setup, diagnosing and resolving complex software issues, etc.
- Own the Case Lifecycle: Manage customer support tickets from intake to resolution using Salesforce and SugarCRM. Process product repairs, replacements, and coordinate logistics via the RMA process in Salesforce and SAP.
- Collaborate with Client IT Teams: Schedule and lead technical conference calls directly with B2B Customer IT departments and administrators to safely resolve server, firewall, or network connectivity blockers.
- Continual Learning: Stay updated on technological developments and product changes to enhance service delivery. Assist in training and mentoring junior Technical Support team members.