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Technical Customer Support Analyst Jobs (NOW HIRING)

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Fortive

Non-Technical Customer Support

Everett, WA · On-site +1

This role is a first point of contact for customers and distributors needing support with Fluke ... Act as a resource for non-technical questions on products, warranties, and available services ...

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide ...

Govcio LLC

Customer Support Analyst (Remote)

$110K - $130K/yr

GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization ... Manage ticket intake, triage, classification, and routing to appropriate technical teams. * Support ...

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SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of ... Diagnose and resolve complex technical issues such as system performance, connectivity, and ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

SAIC is seeking a Customer Support Analyst with a macOS focus to support DCSA's OneIT program out ... The role involves providing advanced technical support for macOS systems, collaborating with IT ...

Harris

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application ... Technical Customer Support role * BS/BA degree in related business or technical field, or ...

Harris

Support Analyst

Ohio, IL · On-site

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application ... Technical Customer Support role * BS/BA degree in related business or technical field, or ...

Harris

Support Analyst

Michigan, ND

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application ... Technical Customer Support role * BS/BA degree in related business or technical field, or ...

Coxhealth

IT Customer Support Analyst

Springfield, MO · On-site

Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing ...

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Technical Customer Support Analyst information

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How much do technical customer support analyst jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for technical customer support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Analyst, and why are they important?

To thrive as a Technical Customer Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and common operating systems is essential. Exceptional communication, patience, and a customer-oriented mindset help you address client concerns effectively and build trust. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are Technical Customer Support Analysts?

Technical Customer Support Analysts are professionals who assist customers in resolving technical issues related to a company’s products or services. They serve as the main point of contact for troubleshooting, diagnosing problems, and providing solutions, often via phone, email, or chat. In addition to technical troubleshooting, they may also guide users on product features, installation, and usage, ensuring customer satisfaction. These analysts often work closely with engineering teams to escalate and resolve complex issues, and they document solutions to improve future support. Their role is crucial in maintaining positive customer relationships and ensuring the smooth operation of technical products.

What are the most common challenges faced by Technical Customer Support Analysts, and how can they effectively manage them?

Technical Customer Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating technical concepts to non-technical customers, and managing multiple support tickets simultaneously. To effectively handle these challenges, it's important to develop strong problem-solving skills, practice clear and empathetic communication, and use ticket management tools to prioritize tasks. Collaborating closely with engineering teams and staying updated on product changes can also help resolve issues efficiently and improve the overall support experience.
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What job categories do people searching Technical Customer Support Analyst jobs look for? The top searched job categories for Technical Customer Support Analyst jobs are:
Technical Customer Support Analyst jobs near you
Infographic showing various Technical Customer Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 30% Part Time, and 1% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Customer Support Specialist

Technical Customer Support Specialist

Jarraff Industries LLC

Saint Peter, MN • On-site

$24 - $27/hr

Other

Posted 28 days ago

Job description

Description

Jarraff by Prinoth provides high-quality, specialized right-of-way maintenance, land clearing, and tree care equipment. Products include the Jarraff All-Terrain Tree Trimmers, Mini-Jarraff Urban Tree Trimmer and T-Rex Carrier Vehicles. 

Located in St. Peter, MN, our facilities are a hub for all vegetation management products offered in North America. With Customer success fueling our passion, our values align with Prinoth's as we work on becoming the best partner and employer. 

The combined offering from Jarraff by Prinoth and Prinoth is taking the vegetation management industry by storm, offering a full range of product solutions focus on improving customer safety, performance, and profitability. 


Monday through Friday from 6:30am to 4:00pm. Some flexibility in hours is allowed. 


Job Purpose

A Parts & Service Specialist will coordinate and administer activities of Jarraff parts sales and service while maintaining accurate records of all part sales and service transactions and ensure compliance to company guidelines.


Essential Functions

  1. Solicit orders from customers by phone and email.
  2. Recommend, sell parts along with services utilizing knowledge of machine capabilities and limitations.
  3. Quote parts prices per customers' request.
  4. Work directly with customers and/or service network to troubleshoot issues as well as recommend solutions for timely resolution.
  5. Process part orders on a timely basis to meet customer needs and expectations.
  6. Communicate field and warranty issues to all affected departments.
  7. Arrange shipping for equipment and part sales.
  8. Promote and utilize Jarraff web shop.
  9. Participate in weekly communication meetings with Engineering and Quality departments.

Requirements

  1. High School Diploma or Equivalent.
  2. 2.5+ years of experience in manufacturing, engineering, quality, and/or management preferred.
  3. Technical knowledge of manufacturing processes, procedures, tooling, product flow, quality practices; business knowledge and good customer service skills required.
  4. Basic computer skills required.

 Competencies

  1. Leadership
  2. Customer Service
  3. Communication Proficiency
  4. Problem Solving/Analysis
  5. Learning Orientation
  6. Performance Management
  7. Technical Capacity
  8. Quality Practices
  9. Personal Effectiveness/Credibility
  10. Team Player
  11. Attention to Detail

Supervisory Responsibility

This position has no direct supervisory responsibilities. This position reports to the Product Support Manager.


Travel

This position has minimal travel.


Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee will: 

  • Sit at a desk while working on a computer for prolonged periods. 
  • Must be able to lift 15 pounds at times. 
  • Must be able to access and navigate each department at the organization's facilities. 

Work Environment

This job operates in a professional office and occasionally a shop environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Working in a shop environment requires the use of safety personal protective equipment to include, but not limited to, eye safety glasses, hearing protectors, and steel toed safety shoes. 

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