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Technical Customer Support Analyst Jobs (NOW HIRING)

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

Diagnose and resolve complex technical issues such as system performance, connectivity, and ... Qualifications It is required that the Customer Support Analyst with macOS focus have the following ...

Procom Services

Technical Support Analyst

Plano, TX

... licensed customer base through a variety of mediums. Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates ...

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Technical Customer Support Analyst information

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How much do technical customer support analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for technical customer support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

How much money do technical analysts make?

Technical Customer Support Analysts typically earn a median annual salary ranging from $45,000 to $70,000, depending on experience, location, and industry. Salaries can increase with certifications, technical skills, and years of support experience, especially in roles requiring troubleshooting and knowledge of specific tools or platforms.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Analyst, and why are they important?

To thrive as a Technical Customer Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and common operating systems is essential. Exceptional communication, patience, and a customer-oriented mindset help you address client concerns effectively and build trust. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are Technical Customer Support Analysts?

Technical Customer Support Analysts are professionals who assist customers in resolving technical issues related to a company’s products or services. They serve as the main point of contact for troubleshooting, diagnosing problems, and providing solutions, often via phone, email, or chat. In addition to technical troubleshooting, they may also guide users on product features, installation, and usage, ensuring customer satisfaction. These analysts often work closely with engineering teams to escalate and resolve complex issues, and they document solutions to improve future support. Their role is crucial in maintaining positive customer relationships and ensuring the smooth operation of technical products.

What is the highest salary of a technical support analyst?

The highest salary for a technical support analyst can reach over $70,000 annually, especially for those with advanced certifications, extensive experience, or working in specialized industries. Senior or specialized roles may offer higher compensation, often exceeding $80,000 or more in certain regions or companies.

What does a technical support analyst do?

A technical support analyst provides assistance to customers or users by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate technical solutions clearly, and may document support cases for future reference.

What are the most common challenges faced by Technical Customer Support Analysts, and how can they effectively manage them?

Technical Customer Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating technical concepts to non-technical customers, and managing multiple support tickets simultaneously. To effectively handle these challenges, it's important to develop strong problem-solving skills, practice clear and empathetic communication, and use ticket management tools to prioritize tasks. Collaborating closely with engineering teams and staying updated on product changes can also help resolve issues efficiently and improve the overall support experience.

What does a customer support analyst do?

A customer support analyst assists clients by diagnosing and resolving technical issues related to products or services. They communicate with customers via phone, email, or chat, document problems, and often use support tools or ticketing systems to track and manage cases, ensuring timely resolution and customer satisfaction.
More about Technical Customer Support Analyst jobs
What job categories do people searching Technical Customer Support Analyst jobs look for? The top searched job categories for Technical Customer Support Analyst jobs are:
Technical Customer Support Analyst jobs near you
Infographic showing various Technical Customer Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 78% Full Time, 1% Part Time, 16% Contract, and 1% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Customer Support Analyst

Ariat

Haslet, TX • On-site

$28.85 - $31.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Ariat rating

6.2

Company rating: 6.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

About the Role
The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with sales representatives, retailers and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having a depth knowledge of product and order statuses. Candidates will be responsible for running daily reports and analyzing the data to ensure order book is up-to-date and product is strategically shipped to retailers. You will support coworkers on an as needed basis and meet all company and department initiatives.
You'll Make a Difference By
  • Providing courteous and professional service to internal and external customers
  • Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise
  • Ensuring orders are entered accurately and confirmed in a timely manner for assigned accounts
  • Responding promptly to a high volume of calls, voicemails and emails daily
  • Verifying daily price and auditing of EDI and open orders
  • Quickly resolving order discrepancies
  • Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives
  • Collaborating with Allocation Specialist and Distribution team to ensure orders are filled and shipped in a timely manner
  • Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery
  • Providing 800# and B2B support including inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage
  • Providing support in a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed
  • Assisting with other responsibilities based on business needs

About You
  • Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas)
  • Strong analytical skills required to determine possible issues, interpret data and identify solutions
  • Experience with order processing and management, product allocation in an EDI system
  • Knowledge of SAP or similar order entry systems
  • Understanding and appreciation of order to cash cycle
  • Experience with EDI customers preferred
  • Ability to prioritize work, handle multiple tasks and work independently of supervision
  • Detail orientated with outstanding follow-through
  • Able to solve customer problems, make decisions and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross functional departments
  • 2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment or manufacturing environment
  • Exceptional written, oral and face-to-face communication skills
  • Enthusiastic, friendly and outgoing with the ability to develop strong working relationships with internal and external customers
  • Fast acting and capable of adapting quickly to change
  • Desire and ability to contribute to and enhance Ariat's unique culture, philosophy and core values
  • Team oriented and holds confidences
  • Rely on experience and judgment to plan and accomplish goals with ability to perform a variety of tasks

About Ariat
Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.
The hourly range for this position is $28.85-$31.25 per hour.
The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.
Ariat's holistic benefits package for full-time team members includes (but is not limited to):
  • Medical, dental, vision, and life insurance options
  • Expanded wellness and mental health benefits
  • Paid time off (PTO), paid holidays, and paid volunteer days
  • 401(k) with company match
  • Bonus incentive plans
  • Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.
Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email human.resources@ariat.com.
Please see our Employment Candidate Privacy Policy at www.ariat.com/careers to learn more about how we collect, use, retain and disclose Personal Information.
Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

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