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Technical Customer Support Analyst Jobs (NOW HIRING)

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support ... You will combine strong technical and functional problem-solving skills with a keen business sense ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

Customer Care Manager __ In this role, you will have the opportunity to provide technical, order ... Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer ... You will combine strong technical and functional problem-solving skills with a keen business sense ...

SL Tennessee

Customer Support Analyst

Clinton, TN · On-site

customer support analyst General Description * Receive, Update and Upload all customer Requirements and ensure on-time delivery Responsibilities * Generate daily shipping plan to meet all customer ...

SL Tennessee

Customer Support Analyst

Clinton, TN · On-site

customer support analyst General Description * Receive, Update and Upload all customer Requirements and ensure on-time delivery Responsibilities * Generate daily shipping plan to meet all customer ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

SL Tennessee

Customer Support Analyst

Clinton, TN · On-site

customer support analyst General Description * Receive, Update and Upload all customer Requirements and ensure on-time delivery Responsibilities * Generate daily shipping plan to meet all customer ...

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Technical Customer Support Analyst information

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How much do technical customer support analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical customer support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a technical customer support analyst?

Technical Customer Support Analysts are professionals who assist customers in resolving technical issues related to a company’s products or services. They serve as the main point of contact for troubleshooting, diagnosing problems, and providing solutions, often via phone, email, or chat. In addition to technical troubleshooting, they may also guide users on product features, installation, and usage, ensuring customer satisfaction. These analysts often work closely with engineering teams to escalate and resolve complex issues, and they document solutions to improve future support. Their role is crucial in maintaining positive customer relationships and ensuring the smooth operation of technical products.

What are the key skills and qualifications needed to thrive as a technical customer support analyst?

To thrive as a Technical Customer Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and common operating systems is essential. Exceptional communication, patience, and a customer-oriented mindset help you address client concerns effectively and build trust. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the most common challenges faced by technical customer support analysts, and how can they effectively manage them?

Technical Customer Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating technical concepts to non-technical customers, and managing multiple support tickets simultaneously. To effectively handle these challenges, it's important to develop strong problem-solving skills, practice clear and empathetic communication, and use ticket management tools to prioritize tasks. Collaborating closely with engineering teams and staying updated on product changes can also help resolve issues efficiently and improve the overall support experience.
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What job categories do people searching Technical Customer Support Analyst jobs look for?

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Technical Customer Support Analyst jobs near you
Infographic showing various Technical Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Customer Support Analyst

Mode Branding

Washington, DC • On-site

Full-time

Re-posted 19 days ago

Job description

Company Description

No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.

At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.

At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.

Job Description

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.
Responsibilities
Vast and varied, this role will have you getting up close and personal in all
aspects of the XXX operation and will allow you to move around the business
premises.
Speak to our customers to take care of our needs and not only answer their
queries but find ways to surprise and delight them, and make sure they are
retended.
Monitor customer complaints on social media and reach out to provide
assistance.
Embrace the everyday challenges of building an exciting new shopping platform
and problem-solve them as they come up.
Make sure our customer's issues are resolved.
Come up with suggestions as to how XXX can improve processes and make
operations more efficient.
Gather customer feedback and share with our Product, Sales and Marketing
teams.
Ensure that the highest level of communication is maintained concerning client
queries, issues and complaints.

Qualifications

Requirements
1-2 years of experience in customer service or operational roles preferred.
Proof of experience working in a fast paced environment, startup experience
preferred.
Native-level English.
You love solving problems and are prepared to throw yourself at any challenge
as they come up.
You are prepared to work in a rotating shift system if required.
You're excited about our brands and about building the best shopping experience
on earth!
Excellent telephone manner and interpersonal skills
Willingness to learn
Good team player
Positive and flexible attitude

Highly motivated
Professional approach

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply