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Technology Support Analyst Jobs (NOW HIRING)

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA · On-site

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

DPAT

IT Support Analyst

Evansville, IN · On-site

The primary function of the IT Support Analyst position is to resolve end user support issues and manage those support issues to completion with a customer service attitude. The secondary ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN · On-site

$23 - $28/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

Transcat, Inc.

IT Support Analyst

Rochester, NY · On-site

$23 - $28/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN

$21 - $31.50/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

GBE Alliance

IT Support Analyst

Nashville, TN · On-site

The IT Support Analyst provides support to business users in their use of IT equipment, networks, software, and systems to perform work responsibilities. The analyst provides hands-on and remote ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN · On-site

$23 - $28/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

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All JobsTechnology Support Analyst Jobs

Technology Support Analyst information

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$15

$27

$43

How much do technology support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for technology support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What does a tech support analyst do?

A technology support analyst provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often troubleshoot problems remotely or on-site, document solutions, and may use tools like ticketing systems and diagnostic software to ensure systems run smoothly.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine tasks, such as troubleshooting common issues and providing basic assistance. However, the role of a Technology Support Analyst involves complex problem-solving, customer interaction, and critical thinking that AI cannot fully replace, making human support still essential in many situations.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a Technology Support Analyst do?

A Technology Support Analyst is responsible for assisting users with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide solutions, and ensure that technology operates smoothly within an organization. Their duties often include responding to help desk tickets, maintaining IT documentation, and collaborating with other IT professionals to implement updates or fixes. Technology Support Analysts play a key role in minimizing downtime and improving productivity by quickly resolving technical issues.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst, and why are they important?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by Technology Support Analysts, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What is a tech analyst's salary?

The salary of a Technology Support Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher wages, especially in tech hubs or with advanced certifications like CompTIA or Microsoft Certified Professional.

What does a technology analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, install updates, and ensure systems run smoothly, using tools like remote support software and maintaining documentation. Strong communication skills and technical knowledge are essential for this role.
More about Technology Support Analyst jobs
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What job categories do people searching Technology Support Analyst jobs look for? The top searched job categories for Technology Support Analyst jobs are:
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in the United States as of June 2026, with employment types broken down into 28% Full Time, 62% Part Time, and 10% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

IT Support Analyst

Fire Fighter Sales & Service Co.

Cranberry Township, PA

Other

Posted 4 days ago

Job description

All Lines Technology has an immediate opening for an IT Support Analyst in Pittsburgh!. Individuals in this job position perform work at the entry level within this job family. Site IT Support Analyst II are business, function, or process specialists and can be technology generalists or specialists.

Demonstrates the ability to clearly express ideas, risks both verbally and written, in a positive and effective manner to their supervisor and team members, and business stakeholders. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the customer needs to support the deliverable.

They act within well-defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes.
Key Responsibilities
• Onsite Technology Support provides in-person assistance to employee end users including:
• Responds to telephone calls, emails, and personnel requests for technical support.
• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Training users on use of new technology and software
• Performs pro-active monitoring of PPG’s computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.
• Participates in various IT projects working with internal and external teams.
• Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports
Qualifications
• A 4-year degree in Computer Science, Engineering, or related discipline is preferred

A degree would give them the opportunity to be hired FT down the road if headcount allowed and for the right fit.
• Strong interaction and interpersonal skills specifically listening, providing guidance,
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
• Follow company standards and apply policies consistently.
• Strong verbal communication skills, including the ability to document operations procedures

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