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Technology Support Analyst Jobs (NOW HIRING)

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IT Support Analyst

Long Beach, CA

$70K - $95K/yr

IT Support Analyst Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it. OUR MISSION True Anomaly delivers decisive ...

Proxima

IT Support Analyst

Chicago, IL

The IT Support Analyst is responsible for providing first line technical assistance and support related to computer systems, hardware, and software for staff operating in the US time zone. Responds ...

New

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Richmond, VA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Soni Resources

IT Support Analyst

New York, NY · On-site

We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...

Ignite Retail Technology

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Tech Support Analyst II

Charlotte, NC · Remote

Technical Support Analyst II Type: Full-Time, Remote Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for ...

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

True Anomaly

IT Support Analyst

Long Beach, CA · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Enterprise Holdings

IT Support Analyst

Saint Louis, MO · On-site

... IT Support Analyst. The Information Technology (IT) department of Enterprise Fleet Management (EFM) builds and implements powerful solutions that help to drive and support the operations of our ...

True Anomaly

IT Support Analyst

Long Beach, CA

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Harvard University

IT Support Analyst

Boston, MA · On-site

$77.75K - $82K/yr

If so, consider joining us as an IT Support Analyst! The Technology Support Services team at Harvard Business School (HBS) delivers and supports premium technology offerings that enhance and ...

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Technology Support Analyst information

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$15

$27

$43

How much do technology support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for technology support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst, and why are they important?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by Technology Support Analysts, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What does a Technology Support Analyst do?

A Technology Support Analyst is responsible for assisting users with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide solutions, and ensure that technology operates smoothly within an organization. Their duties often include responding to help desk tickets, maintaining IT documentation, and collaborating with other IT professionals to implement updates or fixes. Technology Support Analysts play a key role in minimizing downtime and improving productivity by quickly resolving technical issues.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

More about Technology Support Analyst jobs
What cities are hiring for Technology Support Analyst jobs? Cities with the most Technology Support Analyst job openings:
What states have the most Technology Support Analyst jobs? States with the most job openings for Technology Support Analyst jobs include:
What job categories do people searching Technology Support Analyst jobs look for? The top searched job categories for Technology Support Analyst jobs are:
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 86% Full Time, 7% Part Time, and 6% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
IT Support Analyst

IT Support Analyst

Peregrine Technologies

San Francisco, CA • On-site

Full-time

Posted 7 days ago

Job description

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society's challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence - instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people - and we're amplifying our impact as we expand into the enterprise and internationally.
About the Role
Peregrine Technologies is seeking an IT Support Analyst to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems administration across the organization. You will assist end users with technical issues, help manage IT infrastructure, and ensure the smooth operation of core systems and applications. The IT Support Analyst will work closely with the Senior IT Engineer and IT Manager to resolve escalated issues and contribute to ongoing system improvements.
What you'll do:
  • Provide Front Line support and escalate as appropriate
  • Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting.
  • Administer and support Okta and JumpCloud, including user and group management, MFA configuration, and access provisioning for integrated applications.
  • Administer the Office 365 Suite, including Exchange, Outlook, SharePoint, OneDrive, and Teams.
  • Support device provisioning and management using platforms like JumpCloud, Jamf, and Intune.
  • Configure and support A/V conference room platforms (Zoom Room, Microsoft Teams, Logitech, etc.) to ensure reliable meeting experiences.
  • Assist with networking configuration, installation, and maintenance.
  • Collaborate with IT team members on projects, contributing as a key technical resource.
  • Document solutions and contribute to the internal IT knowledge base.
  • Provide responsive support to both onsite and remote users to ensure consistent IT service delivery across all locations.

What we look for:
  • 4-6 years of IT support experience in a business environment.
  • Hands-on with macOS and Windows 10/11 laptops.
  • Proficiency with modern cloud MDM platforms (Okta, Jamf, Intune).
  • Strong knowledge of Microsoft 365 (Outlook, OneDrive, SharePoint, Teams), Slack, and Notion.
  • Experience supporting remote users with Zoom, remote desktop tools, and screen sharing.
  • Strong problem-solving skills, customer service mindset, and excellent communication.
  • Experience with IAM tasks (account provisioning, password resets, MFA setup).
  • Experience supporting a hybrid workforce (onsite + remote).
  • Familiarity with SaaS/cloud-first environments (minimal local server/network infrastructure).
  • Prior use of IT ticketing systems (Notion, FreshService).
  • Understanding of endpoint security, encryption, and MFA best practices.
  • Ability to work onsite up to 4 days per week in San Francisco

Salary Range: $115,000 - $150,000, Annually + Benefits + Equity (if applicable) + Bonus (if applicable)
Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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