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Technology Support Analyst Jobs (NOW HIRING)

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

Job Title: IT Support Analyst Location: Houston-77056 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!! Work Environment: Hybrid (4 days in office/1 remote) Term: Permanent Bachelor's degree ...

GSM Outdoors

IT Support Analyst

Irving, TX · On-site

What You'll Do As an IT Support Analyst, you'll be the first point of contact for technical support and play a key role in maintaining the technology that keeps our business running. Key ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

Cooper Steel

IT Support Analyst

Nashville, TN · On-site

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes ...

Cooper Steel

IT Support Analyst

Nashville, TN · On-site

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

TitleEase

IT Support Analyst

Warwick, RI · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN

$21 - $31.50/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

TitleEase

IT Support Analyst

Park City, UT · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

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Technology Support Analyst information

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$15

$27

$43

How much do technology support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for technology support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

Technology Support Analysts work with tools like AI to improve troubleshooting and customer service. While AI automates routine tasks, human support remains essential for complex issues, making the role more focused on problem-solving and technical expertise rather than being fully replaced by AI.

What tech jobs pay 400,000 a year?

In the technology support analyst role, earning $400,000 annually is uncommon; such high salaries are typically associated with executive positions like Chief Technology Officer (CTO) or senior roles in high-growth companies, often requiring extensive experience, advanced skills, and leadership responsibilities. Most support analyst positions have lower compensation, but specialized skills in cybersecurity, cloud computing, or data management can lead to higher earnings in related roles.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and communicate solutions, typically working in help desk or IT support environments. Strong problem-solving skills and knowledge of operating systems and common software are essential for this role.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst, and why are they important?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by Technology Support Analysts, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What is a tech analyst's salary?

A Technology Support Analyst's salary typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher wages, especially in tech hubs or with advanced certifications like CompTIA or Microsoft Certified Professional.
More about Technology Support Analyst jobs
What cities are hiring for Technology Support Analyst jobs? Cities with the most Technology Support Analyst job openings:
What states have the most Technology Support Analyst jobs? States with the most job openings for Technology Support Analyst jobs include:
What job categories do people searching Technology Support Analyst jobs look for? The top searched job categories for Technology Support Analyst jobs are:
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
IT Support Analyst

IT Support Analyst

Good Sportsman Marketing LLC

Irving, TX

Other

Posted 6 days ago

Job description

Description

Join the Team That Keeps GSM Outdoors Connected


At GSM Outdoors, we power some of the most recognized brands in the outdoor industry, designing innovative products for hunting, fishing, shooting sports, and outdoor enthusiasts across North America. Behind every successful business is a reliable technology team, and we're looking for an IT Support Analyst who is passionate about delivering exceptional technical support and helping our employees stay productive.


In this role, you'll serve as a trusted technology partner for our corporate employees by providing day-to-day technical support, resolving hardware and software issues, maintaining IT equipment, and ensuring our systems operate efficiently. If you enjoy troubleshooting, solving problems, and providing outstanding customer service, we'd love to meet you.


What You'll Do

As an IT Support Analyst, you'll be the first point of contact for technical support and play a key role in maintaining the technology that keeps our business running.


Key Responsibilities

  • Provide first-level technical support for hardware, software, network, and system-related issues.
  • Diagnose, troubleshoot, and resolve desktop, laptop, printer, phone, and peripheral equipment problems.
  • Install, configure, maintain, and support Windows operating systems, software applications, and business technology solutions.
  • Respond to IT support requests in a timely manner while providing exceptional customer service.
  • Perform root cause analysis to identify recurring issues and recommend long-term solutions.
  • Configure user accounts, system settings, permissions, and access rights.
  • Support employee onboarding and offboarding by preparing, deploying, and recovering company-issued equipment.
  • Manage and maintain office technology, including computers, printers, mobile devices, conference room technology, and phone systems.
  • Document support requests, resolutions, and technical procedures.
  • Assist with system upgrades, hardware deployments, software installations, and other IT initiatives.
  • Collaborate with internal teams and external vendors to resolve technical issues.
  • Perform additional duties and projects as assigned.

Requirements

What You'll Bring


Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
  • 2-4 years of experience providing technical support in a corporate IT environment.
  • Strong knowledge of Windows operating systems, desktop hardware, software installation, and troubleshooting.
  • Experience supporting printers, office equipment, and end-user devices.
  • Familiarity with Microsoft 365, Active Directory, user account administration, and basic networking concepts is preferred.
  • Experience supporting mobile devices and collaboration tools is a plus.

Skills for Success

The ideal candidate is someone who enjoys solving problems and delivering an outstanding support experience.


You'll be successful in this role if you have:

  • Strong troubleshooting and analytical skills with the ability to quickly diagnose technical issues.
  • Excellent customer service skills and a positive, professional attitude.
  • Outstanding verbal and written communication skills.
  • Strong organizational and time management skills with the ability to prioritize multiple requests.
  • The ability to multitask in a fast-paced environment while maintaining attention to detail.
  • A proactive mindset with a desire to continuously improve processes and the employee experience.
  • The ability to work independently while collaborating effectively with cross-functional teams.

Why Join GSM Outdoors?

At GSM Outdoors, technology plays a vital role in supporting our employees, operations, and continued growth. As an IT Support Analyst, you'll have the opportunity to make a meaningful impact by helping teammates stay connected, productive, and successful every day.


We offer a collaborative, team-oriented environment where your ideas are valued, your contributions matter, and you'll have opportunities to grow your technical skills while supporting a diverse and evolving technology landscape.


If you're passionate about technology, enjoy helping others, and thrive in a customer-focused environment, we'd love to hear from you.

Apply