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Technology Support Analyst Jobs (NOW HIRING)

White Lodging Careers

IT Support Analyst

Austin, TX · On-site

Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The ...

Saxton & Stump

IT Support Analyst

Charleston, SC

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

Saxton & Stump LLC

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA · On-site

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

Quanta Services

IT Support Analyst

Chicago, IL · On-site

$26.44 - $38.46/hr

The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The ...

New

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

Cooper Steel

IT Support Analyst

Nashville, TN · On-site

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes ...

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

Job Title: IT Support Analyst Location: Houston-77056 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!! Work Environment: Hybrid (4 days in office/1 remote) Term: Permanent Bachelor's degree ...

Cooper Steel

IT Support Analyst

Nashville, TN

Nashville, TN 37212 IT Support Analyst POSITION SUMMARY The IT Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes ...

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Showing results 21-40

All JobsTechnology Support Analyst Jobs

Technology Support Analyst information

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$15

$27

$43

How much do technology support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technology support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure smooth technology operations in organizations.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by a Technology Support Analyst, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

Is a Technology Support Analyst a good career?

A Technology Support Analyst is a viable career option for individuals interested in IT, troubleshooting, and customer service. It often requires technical skills, knowledge of hardware and software, and certifications such as CompTIA A+; the role can lead to advancement into specialized or managerial IT positions.
More about Technology Support Analyst jobs
What cities are hiring for Technology Support Analyst jobs? Cities with the most Technology Support Analyst job openings:
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What job categories do people searching Technology Support Analyst jobs look for? The top searched job categories for Technology Support Analyst jobs are:
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technology Support Analyst

McDermott Will and Emery

New York, NY • On-site

$107K - $136K/yr

Full-time

Re-posted 7 days ago

Job description

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work.
At McDermott, we don't just invest in your future, we accelerate your career - wherever it may lead. That includes supporting you both in and outside of the office.
With us, you'll find:
  • A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity - we encourage you to be yourself!

  • Enthusiasm for all perspectives: We're smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.

  • Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That's why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.

  • Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.

Job Description:
The Technology Support Analyst provides technology customer support and leadership. This position assists with strategic projects and operational activities that impact the local office and may provide general direction to junior level Technology Support employees. The Technology Support Analyst works under minimal supervision and relies on experience and judgment to plan and accomplish goals.
Essential Functions and Responsibilities:
  • Participate in our ACD system as directed and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements.
  • Provide desk-side technical support including troubleshooting hardware and software issues.
  • Coordinate the day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, departures.
  • Collaborate with local office management and tier III technology management on projects such as infrastructure/network upgrades, power outages, office expansions and relocations, audio visual implementations.
  • May assist in the performance of monthly infrastructure maintenance.
  • May physically assist in supporting infrastructure in one or more offices. (Ex. cabling, act as remote set of hands for others.)
  • Participates in minimum of 85% of pre-pilots and reports findings. Becomes familiar with each change.
  • Creates, edits and maintains our knowledge base articles.
  • Is well-versed in firm and IT department technology policies and procedures and actively promotes their adherence. May make recommendations to add or change policies or procedures.
  • May engage vendors for secure asset disposal per Firm policy.
  • Manage local office IT asset inventory and equipment purchase requests for laptops, desktops and peripherals.
  • Fosters team cohesion through building effective working relationships and guides less experienced team members.
  • Participates in firm, regional and local projects as directed by performing individual specific tasks in support of the project.
  • May coach and help train team members.

Job Specifications:
  • Associate degree in a related field preferred
  • At least five (5) years of related work experience
  • Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
  • Experience with macOS a plus
  • Advanced knowledge of managed mobile devices
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Strong motivational and presentation skills
  • Strong research and analytical skills
  • Strong customer service skills
  • Ability to work under tight deadlines and prioritize responsibilities
  • Ability to work effectively in a fast-paced and changing environment
  • Ability to handle and maintain confidential information
  • Ability to travel work flexible and/or fluctuating work hours
  • Ability to work independently and under own direction and initiative
  • Ability to implement continuous improvement
  • Ability to develop and maintain productive relationships with users and IT teams
  • Awareness of project financial guidelines and acts with cost awareness

Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.
Target Hiring Range $107,000 - $136,000
Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWS provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
  • While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear
  • Employee must occasionally lift up to twenty (20) pounds

Work Environment:
Typical indoor office environment
Disclaimer:
The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

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