Technology Support Analyst Jobs in Texas (NOW HIRING)

KULR Technology Group is a publicly traded company (NYSE: KULR) with a vibrant startup dynamic, headquartered in Houston, TX. Our mission is developing energy management platforms to accelerate the global transition to a circular electrification economy. We create sustainable solutions that benefit humanity using space proven engineering, making the world of batteries and electronics cooler, lighter, and safer. We operate in four verticals: e-mobility, environmental/energy storage, industrial/consumer tools, and aerospace/defense. Our technologies have been deployed by NASA, including applications on the Space Station and Mars Rover.

Job Title: IT Support Analyst II

FLSA Status: Exempt

Salary: $78,200

Reports to: IT Manager

Location: Onsite.

KULR Technology Location: Houston

Travel: Frequent travel required between local work locations. Other travel requirement as needed.

Position Overview:

The IT Support Analyst is responsible for delivering responsive, high-quality technical support to end users while ensuring the reliable administration, security, and lifecycle management of company technology assets. Serving as the first point of contact for IT support, this role provides troubleshooting for hardware, software, Microsoft 365 applications, identity and access management, and endpoint devices while maintaining a strong focus on customer service and minimizing business disruption. The IT Support Analyst plays a critical role in enabling employee productivity by resolving technical issues efficiently and providing a positive support experience.

In addition to daily support responsibilities, the IT Support Analyst contributes to the stability and continuous improvement of the organization's IT environment through disciplined documentation, standardized processes, and adherence to change management procedures. This position is responsible for maintaining accurate technical documentation, supporting infrastructure initiatives, and ensuring endpoint configurations comply with established standards. Success in this role requires strong technical troubleshooting skills, exceptional organizational abilities, a documentation-first mindset, and a proactive, service-oriented approach to supporting users and maintaining secure, reliable IT operations.

Functions:

Supervisory Responsibilities: N/A

REQUIREMENTS

Education & Experience:

Knowledge, Skills and Abilities (KSAs):

Physical Demands/Work Environment:

The work environment characteristics described here represent those an employee may encounter while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Work Environment

Sedentary work. Close visual acuity to perform an activity such as preparing and analyzing data and figures and viewing a computer terminal. =Sufficient clarity of speech and hearing or other communication capabilities, which permits the employee to communicate effectively on the telephone and in person. Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to frequently operate a personal computer (estimated 80%-100% of the typical workday) and other office equipment. Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work at a computer workstation for an extended period, with the ability to move around the office considered to be approximately 100% of the workday.

Work Environment

Special Conditions:

• Employment is contingent upon successful completion of a criminal background check.
• Must be able to provide own transportation between work locations.
• Must be able to work various hours and locations based on business needs.
• Must be a U.S. Citizen due to federal contract requirements.
• Successful applicant must meet ITAR requirements.

DISCLOSURE AND ACKNOWLEDGEMENT:

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other associates.

This job description in no way states or implies that these are the only duties to be performed by the incumbent of this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by the supervisor in compliance with federal and state Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent must possess the abilities or aptitudes to perform each duty proficiently.

No Agencies please.