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Technology Support Analyst Jobs in Texas (NOW HIRING)

Procom Services

Technical Support Analyst

Plano, TX

Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

Dlapiper

Litigation Support Analyst

Austin, TX · Hybrid

$46.15 - $73.38/hr

Provides technology support and services under the supervision of a Litigation Support Project ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Dlapiper

Litigation Support Analyst

Houston, TX · Hybrid

$46.15 - $73.38/hr

Provides technology support and services under the supervision of a Litigation Support Project ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Dlapiper

Litigation Support Analyst

Dallas, TX · Hybrid

$46.15 - $73.38/hr

Provides technology support and services under the supervision of a Litigation Support Project ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Certex USA LLC

IT Systems Analyst II

Houston, TX

$75K - $85K/yr

Position Overview The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting. Based in our Houston office, this role serves as a tier-2 escalation ...

Certex USA, Inc

IT Systems Analyst II

Houston, TX · On-site

$75K - $85K/yr

Position Overview The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting. Based in our Houston office, this role serves as a tier-2 escalation ...

Certex USA Inc

IT Systems Analyst II

Houston, TX · On-site

$75K - $85K/yr

Position Overview The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting. Based in our Houston office, this role serves as a tier-2 escalation ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Answer calls and respond to emails related to IT support * Use remote access software to ...

CareOne

Desktop Support Analyst - CS

Houston, TX

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Answer calls and respond to emails related to IT support * Use remote access software to ...

CareOne

Desktop Support Analyst - CS

Houston, TX

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Answer calls and respond to emails related to IT support * Use remote access software to ...

Diocese of Austin

IT Field Support Analyst

Austin, TX · On-site

The IT Field Support Analyst provides on-site and remote technical support services to diocesan entities, including parishes, schools, and affiliated ministries located outside of the Pastoral Center.

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All JobsTechnology Support Analyst JobsTechnology Support Analyst Jobs in Texas

Technology Support Analyst information

See Texas salary details

$14

$25

$40

How much do technology support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technology support analyst in Texas is $25.65, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $29.13 per hour, depending on experience, location, and employer.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure smooth technology operations in organizations.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by a Technology Support Analyst, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

Is a Technology Support Analyst a good career?

A Technology Support Analyst is a viable career option for individuals interested in IT, troubleshooting, and customer service. It often requires technical skills, knowledge of hardware and software, and certifications such as CompTIA A+; the role can lead to advancement into specialized or managerial IT positions.
What are popular job titles related to Technology Support Analyst jobs in Texas? For Technology Support Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Technology Support Analyst jobs in Texas look for? The top searched job categories for Technology Support Analyst jobs in Texas are:
What cities in Texas are hiring for Technology Support Analyst jobs? Cities in Texas with the most Technology Support Analyst job openings:
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,362 per year, or $25.7 per hour.

Technical Support Analyst

Procom Consultants Group

Plano, TX

Contractor

Re-posted 6 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.


Technical Support Analyst Job Details


As a Tier-I Support Engineer for Security, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums. 


Technical Support Analyst Mandatory Skills


Communication Skills 


Understanding and applying Active Listening 

Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions 

Ability to teach complex topics 

Networking / Troubleshooting Skills


Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services. 

Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues

Expertise to troubleshoot or describe common networking and application protocols

Ability to dissect application issues at the application layer. 

Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality


Preferred Requirements


4 year degree

3 years of experience

McAfee/Intel Security product knowledge is a plus


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


6+ months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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