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It Help Desk Analyst Jobs in Ogden, UT (NOW HIRING)

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 10:00 AM to 6:30 PM Location: This position is based at our Service Center in Midvale ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $2 differential for hours worked at night. Position Type: Full-time position. Schedule: 4/10's Thursday - Monday from 9:00 PM to 7:30 AM ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $2 differential for hours worked at night. Position Type: Full-time position. Schedule: 4/10's Thursday - Monday from 9:00 PM to 7:30 AM ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Cayuse Holdings

Help Desk Agent

Salt Lake City, UT · On-site

$20 - $29/hr

Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

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It Help Desk Analyst information

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$11

$25

$39

How much do it help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk analyst in Ogden, UT is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?

To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.

What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?

IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.

What are IT Help Desk Analysts?

IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.

What is the difference between It Help Desk Analyst vs Network Support Specialist?

AspectIT Help Desk AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, remoteNetwork infrastructure, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software/hardware supportNetwork setup, maintenance, troubleshooting

The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

What are popular job titles related to It Help Desk Analyst jobs in Ogden, UT? For It Help Desk Analyst jobs in Ogden, UT, the most frequently searched job titles are:
What job categories do people searching It Help Desk Analyst jobs in Ogden, UT look for? The top searched job categories for It Help Desk Analyst jobs in Ogden, UT are:
What cities near Ogden, UT are hiring for It Help Desk Analyst jobs? Cities near Ogden, UT with the most It Help Desk Analyst job openings:
It Help Desk Analyst jobs near you
Infographic showing various It Help Desk Analyst job openings in Ogden, UT as of May 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $52,065 per year, or $25 per hour.
IT Help Desk

IT Help Desk

Ensign Services

Salt Lake City, UT • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Ensign Group rating

6.4

Company rating: 6.4 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

628th of 864 rated healthcare providers

Job description

IT Help Desk
Salary: $20.00 - $22.00 per hour, DOE.
Position Type: Full-time position.
Schedule: Monday – Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM
Location: This position is based at our Service Center in Midvale, UT (no remote options).
About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.

ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success.

Regular duties and responsibilities will primarily include the following:
  • Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
  • Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
  • Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
  • Assist with other IT support responsibilities, as needed.
Preferred Qualifications:
  • 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
  • Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory,
  • Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
  • Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to hold peers accountable for and work as a team to achieve success.
  • Ability to travel onsite to our office location in Salt Lake, UT
Additional Information:
  • Location: This position is based at our Service Center in Midvale, UT (no remote options).
  • Pre-employment criminal background screening required.
What We Offer
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com
Ensign Services, Inc. is an Equal Opportunity Employer.
Job ID 1485

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