It Help Desk Analyst Jobs in Ogden, UT (NOW HIRING)

Location: Kaysville, Utah (Potential Hybrid Opportunity)

Employment Type: Full-Time, non-exempt

Compensation: $29-$35 an hour

We are currently seeking a motivated and detail-oriented System Administrator I to join our IT team. This role is ideal for an early-career IT professional looking to grow their knowledge and experience. (Minimum of at least 3 years of IT Helpdesk, System Administration or a combination).

The System Administrator I will provide technical support and systems administration across the organization's technology environment. This role will support Microsoft 365, Microsoft Entra ID, Intune Endpoint Management, Windows Server infrastructure, Hyper-V virtualization, networking, and end-user support. Experience in PowerShell, Power BI and SQL are a bonus.

The ideal candidate is customer-focused, technically curious, organized, and eager to learn modern IT systems and best practices in the construction industry.

Microsoft Entra ID & Microsoft 365 Administration

• Assist with user account provisioning, onboarding, offboarding, and access management
• Support Microsoft Entra ID (Azure AD) administration including MFA, Conditional Access, and user identity troubleshooting
• Manage Microsoft 365 licensing, group memberships, and user permissions
• Troubleshoot authentication, email, and Microsoft 365-related issues

Endpoint Management & Windows 11 Support

• Support device deployment and management using Microsoft Intune & Autopilot
• Support Windows 11 endpoints, configuration & compliance policies, updates, and security baselines
• Configure laptops, mobile devices, and peripheral hardware
• Assist the helpdesk in maintaining IT asset inventory and lifecycle management processes

Windows Server & Virtualization

• Assist with administration of Windows Server environments
• Support Active Directory, DNS, DHCP, file shares, and print services
• Help manage and monitor Hyper-V virtual machines and infrastructure
• Participate in server patching, maintenance, backups, and recovery procedures

Networking & Infrastructure

• Support basic network troubleshooting including TCP/IP, DNS, DHCP, VLANs, and VPN connectivity
• Assist with wireless networking, switches, and firewall-related support
• Monitor system performance and escalate infrastructure issues as needed

User Support & Help Desk

• Provide Tier 2+ support for employees across multiple locations
• Troubleshoot hardware, software, VPN, Teams, printer, and connectivity issues
• Respond to service requests and incidents in a timely and professional manner
• Document technical procedures, troubleshooting steps, and resolutions
• Deliver exceptional customer service to both office and field personnel

Requirements

Required

• Minimum of an Associate degree in Information Technology, Computer Science, or related field - or equivalent work experience
• Minimum 3 years of experience in IT support, systems administration, or help desk environments
• Familiarity with Microsoft 365 and Microsoft Entra ID
• Experience with Windows Server administration including managing physical servers.
• Experience supporting Windows 11 devices
• Foundational networking knowledge including TCP/IP, DNS, and DHCP
• Strong troubleshooting and communication skills
• Ability to manage multiple priorities and work independently

Preferred

• Experience with Microsoft Intune or endpoint management platforms
• Exposure to Hyper-V or other virtualization technologies
• Familiarity with PowerShell scripting
• Experience with ticketing systems and IT documentation
• Knowledge of cybersecurity best practices
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus

• Reporting Including Power BI & SQL is a plus

Benefits

• Medical, Dental & Vision Insurance

• Paid Time Off (PTO) - accrues starting day one!
• Holiday Pay
• Company-Paid Life Insurance
• Short- & Long-Term Disability Insurance
• 401(k) with Company Match
• Health Savings Account (HSA)
• Per Diem Allowance for qualifying out-of-town work (meals & lodging support)
• Employee Assistance Program (EAP)

Why You'll Love GBI

We live our values:

• DRIVEN: Find a Way to Win
  (Passionate. Accountable. Humbly Confident.)

• BUILDING: Build People, Teams & America
  (Learn. Share. Grow.)

• EXCELLENCE: Skillfully Execute, Solve Problems & Stand Firm
  (Self Discipline + Proven Process = Winning.)

• TOGETHER: Ride for the Brand
  (People First. Straight Talk. Honest Work.)

We have an award-winning workplace culture!

• Utah Top Workplace - 2025
• Austin Top Workplace 2025
• USA Today Top Workplace - 2024 & 2025

We Reward Loyalty

• All-expenses-paid 5 & 20-year anniversary trips, milestone bonuses, and exclusive celebration perks that recognize your commitment.

GBI People & Culture Statement:
We are committed to providing an inclusive environment that ensures the happiness and success of each of our associates. We pride ourselves on hiring, training, and retaining a community of employees from various backgrounds, perspectives, and experiences.

EEO Statement:
We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are a drug-free workplace.

About Great Basin Industrial

Great Basin Industrial (GBI) is a leading industrial contractor specializing in engineering, construction, fabrication, and industrial services across multiple industries throughout the United States. We are committed to operational excellence, innovation, safety, and supporting the technology infrastructure that powers our growing organization.