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It Help Desk Analyst Jobs (NOW HIRING)

BC Tech Pro

IT Help Desk

Buffalo, NY · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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IT Help Desk Technician

West Palm Beach, FL · On-site

$24 - $28/hr

Position: IT Help Desk Technician Reports to: IT Manager / Director of IT Location: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401 Status: Full-time, ...

Sentinel Technologies

IT Help Desk

Traverse City, MI · On-site

Sentinel Technologies is a leading IT services provider seeking a Tier 1/Tier 2 Help Desk Technician to offer technical support in a mixed office and production floor environment. The role involves ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

BC Tech Pro

IT Help Desk

San Diego, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Roy, UT

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Roy, UT

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Melbourne, FL

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

Enterfusion

IT Help Desk Technician

Orlando, FL

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

BC Tech Pro

IT Help Desk

Baltimore, MD · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Baltimore, MD · On-site

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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All JobsIt Help Desk Analyst Jobs

It Help Desk Analyst information

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How much do it help desk analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it help desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are IT Help Desk Analysts?

IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.

What is the difference between It Help Desk Analyst vs Network Support Specialist?

AspectIT Help Desk AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, remoteNetwork infrastructure, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software/hardware supportNetwork setup, maintenance, troubleshooting

The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?

IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?

To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.
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It Help Desk Analyst jobs near you
Infographic showing various It Help Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 53% Full Time, 2% Part Time, 41% Contract, and 2% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.
IT Help Desk Analyst (Mid-Level) - Navy Undersea Warfare Progra with Security Clearance

IT Help Desk Analyst (Mid-Level) - Navy Undersea Warfare Progra with Security Clearance

Synchron

Washington, DC

$23.25 - $31.50/hr

Other

Posted 7 days ago

Job description

Synchron, LLC has an exciting opportunity for an IT Help Desk Analyst to support U.S. Navy's Team Submarine staff and program offices at the Washington Navy Yard in Washington, DC. As a Mid-Level IT Help Desk Technician for Team Submarine, you will provide advanced technical support to Navy personnel, civilians, and contractors.

You will serve as a vital link in the support chain, ensuring that mission-critical IT systems remain functional and that complex technical issues are resolved with minimal impact on operations. In this role, you will act as a Tier 2 escalation point, addressing challenging technical problems that exceed the scope of entry-level and Tier 1 technicians. You will still be responsible for Tier 1 support as well.

We are seeking candidates to provide the US Navy with excellent information technology customer service support. Responsibilities: * Technical Responsibilities & Escalation Support * Act as the primary escalation point for Tier 1 technicians, providing advanced troubleshooting and resolution for complex hardware, software, and network connectivity issues. * Diagnose and resolve persistent technical faults that require a deeper investigation into system logs, configurations, and environment settings.

* Manage and maintain workstations, peripherals, and mobile devices, ensuring they are configured to Department of War (DoW) security and performance standards. * Provide advanced support for Microsoft Office 365, Flank Speed, and NMCI-related applications. * Facilitate user account management and permissions within Active Directory and specialized Navy databases.

* Document all troubleshooting steps and resolutions clearly in the ticketing system to build a comprehensive knowledge base for the team. * Operational Support * Identify recurring technical trends or systemic issues and propose long-term solutions to improve team efficiency overall. * Assist in the deployment and buildout of new hardware and software assets, ensuring seamless integration into the Team Submarine environment.

* Coordinate with senior engineers and vendors (such as NMCI or Flank Speed helpdesks) when issues require higher-level infrastructure changes. * Provide technical guidance and informal mentorship to entry-level staff to improve the "first-call resolution" rate across the team. Education and Experience Requirements: * Seven (7) years of IT support experience * Possess analytical and problem-solving skills for both technical and customer service-related matters * Strong communication skills * Security + certification * Bachelor's degree (or equivalent additional work experience) * Active Secret Clearance Work Location: Washington Navy Yard.

Limited telework options (less than one day per week). Travel: not expected It is the policy of Synchron, LLC to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

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