IT Help Desk
Salt Lake City, UT · On-site
Ensign Services, Inc. is a subsidiary of The Ensign Group, Inc. and provides support to over 378 facilities in the post-acute care industry. The IT Help Desk position focuses on responding to ...
60 Ensign Group It Help Desk Analyst Jobs Hiring Near You
IT Help Desk
Salt Lake City, UT · On-site
Ensign Services, Inc. is a subsidiary of The Ensign Group, Inc. and provides support to over 378 facilities in the post-acute care industry. The IT Help Desk position focuses on responding to ...
IT Help Desk
Salt Lake City, UT · On-site
Ensign Services, Inc. is a subsidiary of The Ensign Group, Inc., providing service and support to facilities in the post-acute care industry. The IT Help Desk position focuses on responding to ...
IT Help Desk
Salt Lake City, UT · On-site
Ensign Services, Inc. is a subsidiary of The Ensign Group, Inc., providing service and support to facilities in the post-acute care industry. The IT Help Desk position focuses on responding to ...
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
San Juan Capistrano, CA · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Opportunity to increase another $2/hour in your ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
San Juan Capistrano, CA · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Opportunity to increase another $2/hour in your ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $2 differential for hours worked at night ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $2 differential for hours worked at night ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Dallas, TX · On-site
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
San Juan Capistrano, CA · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Opportunity to increase another $2/hour in your ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
San Juan Capistrano, CA · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Opportunity to increase another $2/hour in your ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
$20 - $22/hr
IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $2 differential for hours worked at night ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $2 differential for hours worked at night ... Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities ...
IT Field Resource
Fort Worth, TX · On-site
Ensign Services, Inc. is a subsidiary of The Ensign Group, Inc., known for its leadership in the ... Help Desk Tier 1, Tier 2, or Tier 3). • 5+ years of hands-on IT support experience in ...
IT Field Resource
Fort Worth, TX · On-site
Ensign Services, Inc. is a subsidiary of The Ensign Group, Inc., known for its leadership in the ... Help Desk Tier 1, Tier 2, or Tier 3). • 5+ years of hands-on IT support experience in ...
IT Field Resource
Glendale, AZ · On-site
$55K - $75K/yr
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
IT Field Resource
Glendale, AZ · On-site
$55K - $75K/yr
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
IT Field Resource
Tucson, AZ · On-site
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
IT Field Resource
Tucson, AZ · On-site
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
IT Field Resource
Tucson, AZ · On-site
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
IT Field Resource
Tucson, AZ · On-site
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
IT Field Resource
Tucson, AZ · On-site
$55K - $75K/yr
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
IT Field Resource
Tucson, AZ · On-site
$55K - $75K/yr
... The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast ... as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience ...
Ensign Group Jobs Information
What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?
To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.
What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?
IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.
What are IT Help Desk Analysts?
IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.
What is the difference between It Help Desk Analyst vs Network Support Specialist?
| Aspect | IT Help Desk Analyst | Network Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ (optional) | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desk, support centers, remote | Network infrastructure, server rooms, on-site |
| Primary Responsibilities | Troubleshooting user issues, software/hardware support | Network setup, maintenance, troubleshooting |
The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.
Do workers at Ensign Group get paid breaks?
No. Most people don’t get paid breaks.
75% of people say they don’t get paid breaks.
Based on data from 72 people who took the Breakroom Quiz between May 2025 and May 2026.
75% of people say they don’t get paid breaks.
Based on data from 72 people who took the Breakroom Quiz between May 2025 and May 2026.
Does Ensign Group pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 86 people who took the Breakroom Quiz between May 2025 and May 2026.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 86 people who took the Breakroom Quiz between May 2025 and May 2026.
At Ensign Group, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 64 people who took the Breakroom Quiz between June 2025 and May 2026.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 64 people who took the Breakroom Quiz between June 2025 and May 2026.
Do part-time workers get paid time off at Ensign Group?
Most people who work part-time don’t get paid time off.
75% of people who work part-time say they don’t get paid time off
Based on data from 12 people who took the Breakroom Quiz between June 2025 and April 2026.
75% of people who work part-time say they don’t get paid time off
Based on data from 12 people who took the Breakroom Quiz between June 2025 and April 2026.
Is the health insurance from Ensign Group affordable enough for their workers?
Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people say the health insurance costs are okay
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get paid time off at Ensign Group?
Most people get paid time off work.
81% of people say they get paid time off.
Based on data from 89 people who took the Breakroom Quiz between May 2025 and May 2026.
81% of people say they get paid time off.
Based on data from 89 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.
- 49% of people with changing schedules find out their shifts one week or less ahead of time.
- 20% of people with changing schedules find out their shifts two weeks ahead of time.
- 13% of people with changing schedules find out their shifts three weeks ahead of time.
- 18% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at Ensign Group worry about hours?
Some people worry about getting enough hours.
40% of people report they worry about getting enough hours.
Based on data from 57 people who took the Breakroom Quiz between May 2025 and May 2026.
40% of people report they worry about getting enough hours.
Based on data from 57 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Ensign Group workers get to choose the shifts they work?
Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and May 2026.
71% report that they have enough control over which shifts they work.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it for Ensign Group workers to change shifts?
Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it to get time off at Ensign Group?
Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 69 people who took the Breakroom Quiz between May 2025 and May 2026.
71% of people report it’s easy to get time off.
Based on data from 69 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Ensign Group managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 64 people who took the Breakroom Quiz between April 2025 and April 2026.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 64 people who took the Breakroom Quiz between April 2025 and April 2026.
Do workers at Ensign Group do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
73% of people report that they don’t do extra unpaid work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
73% of people report that they don’t do extra unpaid work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it to take sick days at Ensign Group?
Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 75 people who took the Breakroom Quiz between May 2025 and May 2026.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 75 people who took the Breakroom Quiz between May 2025 and May 2026.
Is a Ensign Group job good for students?
Most students say this is a good place to work if you’re studying.
77% of students report this is a good place to work if you’re studying.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
77% of students report this is a good place to work if you’re studying.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
Is working at Ensign Group good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and May 2026.
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Ensign Group feel treated with respect by their managers?
Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 77 people who took the Breakroom Quiz between May 2025 and May 2026.
75% of people say they’re treated with respect by their managers.
Based on data from 77 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Ensign Group get to take their breaks without interruption?
Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 71 people who took the Breakroom Quiz between May 2025 and May 2026.
75% of people report that they get to take their breaks without interruption.
Based on data from 71 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at Ensign Group?
Most people feel stressed out here.
76% of people say they often feel stressed out at work.
Based on data from 85 people who took the Breakroom Quiz between May 2025 and May 2026.
76% of people say they often feel stressed out at work.
Based on data from 85 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Ensign Group enjoy their jobs?
Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 73 people who took the Breakroom Quiz between May 2025 and May 2026.
73% of people report they enjoy their job.
Based on data from 73 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Ensign Group recommend working with their team?
Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 91 people who took the Breakroom Quiz between May 2025 and May 2026.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 91 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get enough training when they start at Ensign Group?
Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 78 people who took the Breakroom Quiz between May 2025 and May 2026.
76% of people report they got enough training when they started working here.
Based on data from 78 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at Ensign Group?
Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 80 people who took the Breakroom Quiz between May 2025 and May 2026.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 80 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people think Ensign Group’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 79 people who took the Breakroom Quiz between May 2025 and May 2026.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 79 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers feel well informed about how Ensign Group is doing?
Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 82 people who took the Breakroom Quiz between May 2025 and May 2026.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 82 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for It Help Desk Analyst jobs?
What are the most popular jobs at Ensign Group?
What are the most popular categories at Ensign Group?
Full-time
This job post has expired today. Applications are no longer accepted.
Ensign Group rating
6.4
Based on 164 frontline employees who took The Breakroom Quiz
628th of 864 rated healthcare providers
Job description
Job Summary:
Ensign Services, Inc. is a subsidiary of The Ensign Group, Inc. and provides support to over 378 facilities in the post-acute care industry. The IT Help Desk position focuses on responding to incoming support calls and addressing support tickets, ensuring a great customer service experience and maintaining key performance standards.
Responsibilities:
• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
• Assist with other IT support responsibilities, as needed.
• Holiday coverage is shared across the team on a rotating basis. Employees are expected to work assigned holidays as business needs require.
Qualifications:
Required:
• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
• Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
• Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
• Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
• Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
• Ability to be flexible and adapt to changes in regard to expectations and the organization.
• Ability to hold peers accountable for and work as a team to achieve success.
• Ability to travel onsite to our office location in Salt Lake, UT.
• Pre-employment criminal background screening required.
Company:
Ensign Services, Inc. offers healthcare services including skilled nursing, assisted living, and rehabilitation. Founded in 1999, the company is headquartered in San Juan Capistrano, USA, with a team of 10001+ employees. The company is currently Late Stage.
Ensign Services, Inc. is a subsidiary of The Ensign Group, Inc. and provides support to over 378 facilities in the post-acute care industry. The IT Help Desk position focuses on responding to incoming support calls and addressing support tickets, ensuring a great customer service experience and maintaining key performance standards.
Responsibilities:
• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
• Assist with other IT support responsibilities, as needed.
• Holiday coverage is shared across the team on a rotating basis. Employees are expected to work assigned holidays as business needs require.
Qualifications:
Required:
• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
• Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
• Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
• Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
• Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
• Ability to be flexible and adapt to changes in regard to expectations and the organization.
• Ability to hold peers accountable for and work as a team to achieve success.
• Ability to travel onsite to our office location in Salt Lake, UT.
• Pre-employment criminal background screening required.
Company:
Ensign Services, Inc. offers healthcare services including skilled nursing, assisted living, and rehabilitation. Founded in 1999, the company is headquartered in San Juan Capistrano, USA, with a team of 10001+ employees. The company is currently Late Stage.
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