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It Help Desk Analyst Jobs (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... IT support analysts, including scheduling, mentoring, and professional development • Analyze ... Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

Dayton Freight

IT Help Desk Technician

Dayton, OH · On-site

S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT ... Time Management * Analytical skills, the ability to solve problems that may come up during a ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Tactacam

IT Help Desk Technician

Billings, MT

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

United Ag & Turf

IT Help Desk

Woodway, TX

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...

MGM Healthcare Home Office

Help Desk Analyst

Saint Louis, MO · On-site

$19.25 - $26.25/hr

We are seeking a detail-oriented and service-driven Senior Help Desk Analyst to join our IT team. As a key member of a newly established Help Desk, this position will play a foundational role in ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

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It Help Desk Analyst information

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$12

$25

$39

How much do it help desk analyst jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for it help desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are IT Help Desk Analysts?

IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT Help Desk Analysts with extensive experience, cybersecurity consultants, or freelance IT professionals working on high-value projects. These positions often require advanced certifications, technical expertise, and sometimes contract or consulting work in high-demand environments.

What is the difference between It Help Desk Analyst vs Network Support Specialist?

AspectIT Help Desk AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, remoteNetwork infrastructure, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software/hardware supportNetwork setup, maintenance, troubleshooting

The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

Is IT hard to be an IT analyst?

Being an IT Help Desk Analyst involves troubleshooting technical issues, providing customer support, and maintaining computer systems, which requires problem-solving skills and technical knowledge. The role can be challenging due to the need to stay updated on new technologies and handle diverse user problems, but it is generally accessible with relevant certifications and training.

Is AI replacing IT's help desk?

AI can automate routine tasks and provide basic support in help desk roles, but IT Help Desk Analysts are still essential for complex troubleshooting, customer service, and personalized assistance. AI tools are used to augment their work, not replace the need for human expertise and problem-solving skills in IT support environments.

What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?

IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?

To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.

What does IT help desk analyst do?

An IT Help Desk Analyst provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, perform diagnostics, and document problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.
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It Help Desk Analyst jobs near you
Infographic showing various It Help Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.
IT Help Desk Manager

IT Help Desk Manager

Mondo

Glenside, PA • Remote

$35 - $44/hr

Contractor

Medical, Dental, Vision

Posted 21 days ago

Key responsibilities

  • Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development.

  • Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support.

  • Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems.

Job description

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts. Job Summary •Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service •Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development •Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency •Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices •Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems •Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions •Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality •Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: •3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff •Proficiency with Google Workspace administration and support •Proficiency with Microsoft Intune for device management •Experience managing new user setup and onboarding processes •Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month) •Bachelor's degree in a related field Preferred Qualifications: •Experience working in a higher education environment •Strong collaboration and problem-solving skills in an internal business-facing support setting •Familiarity with ITIL frameworks and help desk best practices •Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies

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