ZipRecruiter

Log In

1

It Help Desk Analyst Jobs (NOW HIRING)

Princeton IT Services

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired:

Semiserve

IT Helpdesk Analyst

El Dorado, AR

Position Summary We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations. This role provides on-site technical assistance for plant personnel, ensuring reliable ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... IT support analysts, including scheduling, mentoring, and professional development Analyze ... Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Shasta Community Health Center

IT Help Desk

Redding, CA · On-site

$22 - $32.50/hr

... IT help desk support. Services provided will include first line basic trouble shooting, problem ... Ability to analyze user and network-related problems and implement solutions. • Exceptional ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Dayton Freight

IT Help Desk Technician

Dayton, OH

S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT ... Time Management * Analytical skills, the ability to solve problems that may come up during a ...

Dayton Freight

IT Help Desk Technician

Dayton, OH

S. in Information Technologies or 4 years of Help Desk experience. * Experience with IT ... Time Management * Analytical skills, the ability to solve problems that may come up during a ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

previous pagenext page

Showing results 21-40

All JobsIt Help Desk Analyst Jobs

It Help Desk Analyst information

See salary details

$12

$25

$39

How much do it help desk analyst jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for it help desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are IT Help Desk Analysts?

IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.

What is the difference between It Help Desk Analyst vs Network Support Specialist?

AspectIT Help Desk AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, remoteNetwork infrastructure, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software/hardware supportNetwork setup, maintenance, troubleshooting

The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?

IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?

To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.
More about It Help Desk Analyst jobs
What cities are hiring for It Help Desk Analyst jobs? Cities with the most It Help Desk Analyst job openings:
Who are the top companies hiring for It Help Desk Analyst jobs? The top employers for It Help Desk Analyst jobs are:
What states have the most It Help Desk Analyst jobs? States with the most job openings for It Help Desk Analyst jobs include:
What job categories do people searching It Help Desk Analyst jobs look for? The top searched job categories for It Help Desk Analyst jobs are:
What are popular job titles related to It Help Desk Analyst jobs? For It Help Desk Analyst jobs, the most frequently searched job titles are:
It Help Desk Analyst jobs near you
Infographic showing various It Help Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.
Help Desk Analyst

Help Desk Analyst

Princeton IT Services

Trenton, NJ • On-site

$20.50 - $28/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title : Help Desk Analyst
Location: Trenton, NJ.
Job Type: Contract


SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills
Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.

Apply