ZipRecruiter

Log In

JAMS
JAMS

36 Jams It Support Analyst Jobs Hiring Near You

JAMS

Client Experience Specialist

Houston, TX · On-site

$17 - $21.25/hr

Maintains a list of lunch and snack vendors whose quality is aligned with JAMS' expectations ... Ability to troubleshoot technical issues while working with remote IT support. (Required ...

JAMS, Inc.

Client Experience Coordinator

San Jose, CA

$52K - $68K/yr

Contacts the HR department, in partnership with management to seek clarification on any of JAMS ... Ability to troubleshoot technical issues while working with remote IT support. (Required ...

JAMS, Inc.

Client Experience Specialist

Houston, TX · On-site

$79K - $104K/yr

Maintains a list of lunch and snack vendors whose quality is aligned with JAMS' expectations ... Ability to troubleshoot technical issues while working with remote IT support. (Required ...

JAMS, Inc.

Client Experience Specialist

Houston, TX

$79K - $104K/yr

Maintains a list of lunch and snack vendors whose quality is aligned with JAMS' expectations ... Ability to troubleshoot technical issues while working with remote IT support. (Required ...

JAMS, Inc.

Client Experience Specialist

Houston, TX

$17 - $21.25/hr

Maintains a list of lunch and snack vendors whose quality isaligned with JAMS' expectations ... Ability to troubleshoot technical issues while working with remote IT support. (Required ...

JAMS, Inc.

Client Experience Coordinator

San Jose, CA · On-site

$52K - $68K/yr

Contacts the HR department, in partnership with management to seek clarification on any of JAMS ... Ability to troubleshoot technical issues while working with remote IT support. (Required ...

JAMS, Inc.

Client Experience Coordinator

San Jose, CA · On-site

$21.50 - $28.75/hr

Contacts the HR department, in partnership with management to seek clarification on any of JAMS ... Ability to troubleshoot technical issues while working with remote IT support. (Required ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

$120K - $158K/yr

A Brief Overview Responsible for maintaining JAMS facilities of exceptional quality to enhance the ... Ability to test and troubleshoot technical issues while working with Remote IT support. (Preferred ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY · On-site

A Brief OverviewResponsible for maintaining JAMS facilities of exceptional quality to enhance the ... Ability to test and troubleshoot technical issues while working with Remote IT support. (Preferred ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY

$120K - $158K/yr

A Brief Overview Responsible for maintaining JAMS facilities of exceptional quality to enhance the ... Ability to test and troubleshoot technical issues while working with Remote IT support. (Preferred ...

JAMS, Inc.

Client Experience Coordinator, Virtual

$20.29 - $26.62/hr

Responds to main line calls from select Resolution Centers and supports JAMS events with tasks that ... Preferred * 2-3 years of working with Information Technology, audio, video, and video conferencing.

JAMS, Inc.

Advertising Performance Manager

Irvine, CA · Hybrid

... of JAMS advertising program across digital, print, and partner channels. The APFM is responsible ... Supports the management of the advertising budget. * Other duties as assigned within similar scope.

JAMS, Inc.

Case Manager (Paralegal)

Dallas, TX · On-site

$62K - $81K/yr

Provides exceptional client service by responding promptly to general inquiries and website information requests. * Supports their assigned panelists with basic administrative tasks related to their ...

JAMS, Inc.

Case Manager (Paralegal)

San Francisco, CA · On-site

$23.50 - $30.25/hr

Provides exceptional client service by responding promptly to general inquiries and website information requests. * Supports their assigned panelists with basic administrative tasks related to their ...

JAMS, Inc.

Case Manager (Paralegal)

Chicago, IL · On-site

$64K - $84K/yr

Provides exceptional client service by responding promptly to general inquiries and website information requests. * Supports their assigned panelists with basic administrative tasks related to their ...

JAMS, Inc.

Case Manager (Paralegal)

Irvine, CA

$65K - $86K/yr

Provides exceptional client service by responding promptly to general inquiries and website information requests. * Supports their assigned panelists with basic administrative tasks related to their ...

JAMS, Inc.

Case Manager (Paralegal)

Dallas, TX

$18.75 - $24/hr

Provides exceptional client service by responding promptly to general inquiries and website information requests. * Supports their assigned panelists with basic administrative tasks related to their ...

next page

Showing results 1-20

All JobsJams JobsJams It Support Analyst Jobs

JAMS Jobs Information

What other companies are hiring for It Support Analyst jobs?

What are the most popular jobs at Jams?

What are the most popular categories at Jams?

Infographic showing various It Support Analyst job openings at Jams in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 79% Physical, 17% Hybrid, and 4% Remote job distribution.

Client Experience Specialist

JAMS

Houston, TX • On-site

$17 - $21.25/hr

Other

Re-posted 27 days ago

Job description

Overview
We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.
A Brief Overview
Provides a high level of service and administrative support to clients, panelists, and associates. Enhances the client experience by creating a welcoming and inviting office atmosphere and providing concierge service. The CES might assist multiple RCs and is expected to collaborate with local management in regard to the general functions in support of the Resolution Center ("RC"). Serves as a mentor for other team members in the office and region. Handles front desk training and back office administrative support; assists with team and/or event coverage. Develops and manages relationships with vendors.
Responsibilities
What you will do
  • Provides professional concierge-level client services (e.g., leads client and neutral check-in, room
    assignments, and oversees front desk logistics and responsibilities). Assists associates, panelists, clients,
    and vendors including handling special needs and requests like ADA accommodations for JAMS guests.
    Assists in the moderation of virtual and hybrid hearings, answers phones, and routes inquiries as
    appropriate.
  • Facilitates the coordination of food and beverage service (e.g., cafés, snacks, and beverages). Handles the
    set-up and breakdown of lunch buffets. Maintains a list of lunch and snack vendors whose quality is
    aligned with JAMS' expectations. Researches potential vendors and snack varieties based on client
    needs/use. Adheres to the welcome and after-hours protocols and engages with JAMS panelists throughout
    the day.
  • Provides technical support for on-site cases in tandem with the management and the Client Experience
    Virtual teams. Supports panelists and clients with technological needs, addresses assistance requests, and
    troubleshoots inquiries throughout the day. Coordinates tech set-ups and logistics for in-person and hybrid
    hearings. Liaises with the IT department for tech support and logistics.
  • Acts as point of contact in the absence of the Manager Client Experience. Communicates with management
    regarding the general status of RC and region, facility issues, panelist concerns, etc. Liaises with other
    departments as it relates to event planning; assists with cost containment practices; streamlines front desk
    procedures; and partners with management to address safety plans, evacuation procedures, etc. Contacts the
    HR department, in partnership with management to seek clarification on any JAMS workplace related
    practices.
  • Performs administrative tasks (e.g., case management support, filings, etc.), prepares and distributes mail,
    conducts data entry, maintains document retention, and assists on other projects and participates in
    committees as designated by their manager.
  • Maintains inventory, orders office supplies, and manages pick-up and delivery services. Monitors facility
    equipment (e.g., printers, coffee machines, postage machines, etc.).
  • Serves as the safety response coordinator and the on-site contact when there is a complex room request.
  • Ensures all new panelists are welcomed and oriented to the organization.
  • Up to 15% travel to RC's as assigned by manager to assist with tech set-up and training.
  • Other duties as assigned within similar scope.
Qualifications
  • High School or equivalent (GED). Required
  • Bachelor's Degree in Business, Business Administration, or related discipline. Plus
  • 4-6 years of working in a comparable professional services environment. Required
  • 4-6 years of working in a legal and client service role. Plus
  • 1-3 years For Internal candidates, proven ability as a Client Experience Coordinator, or similar position to lead or mentor. Required
  • Knowledge of all processes, procedures, and policies required to perform duties effectively. (Required proficiency)
  • Computer literate and proficient in all software programs required for the position. (Required proficiency)
  • Verbal and written communication skills. (Required proficiency)
  • Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)
  • Ability to troubleshoot technical issues while working with remote IT support. (Required proficiency)
  • Ability to operate virtual media software, connect to Zoom sessions, and connect audio calls to video calls. (Required proficiency)
  • Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). (Plus proficiency)
  • Ability to proactively verify and test existing A/V equipment. (Plus proficiency)

Apply