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It Support Analyst Jobs in Hawaii (NOW HIRING)

TQI Solutions

IT Helpdesk Tech Support

Honolulu, HI · On-site

$60K - $70K/yr

Diagnose and resolve technical issues and support analysis of work processes • Implement and ... We provide Mission and Information Technology Support Services to a wide range of DoD clients. TQI ...

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ManTech International

IT Support Specialists

Aiea, HI · On-site

Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career ... MANTECH seeks motivated, career and customer-oriented IT Support Specialists to join our team in ...

Merge IT

IT Support Technician - Kihei, HI

Kihei, HI · On-site

$23.25 - $32/hr

Merge IT is seeking an IT Support Technician to provide onsite support at a one-person site in Kihei, HI. The role involves handling day-to-day IT support needs in a Windows environment, focusing on ...

Merge IT

IT Support Engineer - Kihei, HI

Kihei, HI · On-site

Merge IT is seeking an IT Support Engineer to work onsite in Kihei, HI. The role involves performing technical work activities to meet customer requirements, coordinating small teams, and providing ...

Merge IT

IT Support Engineer - Kunia, HI

Kunia, HI · On-site

Merge IT is an enterprise-level IT service provider seeking to add an IT Support Engineer to their team in Kunia, HI. The role involves providing deskside support to end users, troubleshooting ...

Hilo Products, Inc

IT Specialist

Hilo, HI · On-site

Key Duties & Responsibilities IT Support & Troubleshooting: * Provide technical support and troubleshoot hardware, software, network, printer, and other IT-related issues. * Install, configure ...

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All JobsIt Support Analyst JobsIt Support Analyst Jobs in Hawaii

It Support Analyst information

See Hawaii salary details

$15

$29

$46

How much do it support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it support analyst in Hawaii is $29.14, according to ZipRecruiter salary data. Most workers in this role earn between $23.22 and $32.74 per hour, depending on experience, location, and employer.

What is an IT Support Analyst?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

How much does an IT support analyst earn?

An IT support analyst's average salary varies by experience and location but typically ranges from $40,000 to $70,000 annually. Entry-level roles may start around $35,000, while experienced analysts with certifications like CompTIA or Microsoft can earn over $80,000. Salaries are also influenced by the size of the organization and the complexity of the support environment.

Is IT hard to be an IT support analyst?

Being an IT support analyst involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems, which requires problem-solving skills and technical knowledge. While it can be challenging at times, gaining certifications like CompTIA A+ and developing strong communication skills can help manage the workload and improve proficiency.

What are popular job titles related to It Support Analyst jobs in Hawaii?

For It Support Analyst jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching It Support Analyst jobs in Hawaii look for?

The top searched job categories for It Support Analyst jobs in Hawaii are:

What are popular job titles related to It Support Analyst jobs in HI?

For It Support Analyst jobs in HI, the most frequently searched job titles are:

It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in Hawaii as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,619 per year, or $29.1 per hour.

IT Support Engineer

AVASO Technology Solutions

Honolulu, HI • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Company Overview:


AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.


Position Overview:


As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.


Position: IT Support Engineer - EUC L2

Location: Honolulu, Hawaii, USA (Onsite)

Position type: Independent Contract


KEY DUTIES/RESPONSIBILITIES:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.


  • Provide technical support as point of contact for IT for the site.
  • End-user desktop, laptops, office IT with smart hand support for network and servers.
  • Installation support for various software on end user systems and servers when required
  • New users onboarding preparing IT assets and tools.
  • Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
  • Executive / VIP support.
  • Coordination and remote hand support to backend team for Network & server smart hand support.
  • IP phone, Video conference support, Level 1 Multifunction Printers support.
  • Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
  • Supporting midrange servers.
  • Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
  • Handing tickets on ServiceNow or similar ticketing system.
  • Troubleshooting VPN.
  • Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
  • Troubleshooting MS Windows 10.
  • Troubleshooting MS Office 365 issues for end-users.
  • Office IT Asset Management.
  • Coordinate external vendors when engaged for support.
  • Work independently and coordinate inhouse IT projects.
  • Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
  • Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
  • Should be leading the project support team
  • Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination


SKILLS & EXPERIENCE


  • 3+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
  • In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
  • Knowledge & experience with ServiceNow or similar ticketing system.
  • Understanding of Active Directory.
  • Plant environment knowledge and experience.
  • Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
  • Self-disciplined and highly motivated.
  • Good decision-making skills
  • Should be able to prioritise workload based on SLA’s and user impact


AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement


AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.


How to Apply:


Ready to take your career to the next level? Apply now by clicking the "Apply" button or send your resume to Mansi@avasotech.com

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