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It Support Analyst Jobs in Kentucky (NOW HIRING)

Dana

IT Field Support Analyst

Danville, KY · On-site

Job Purpose We are seeking a customer-focused and technically skilled IT Field Support Analyst to support our manufacturing and office environments. This role is responsible for diagnosing and ...

US Tech Solutions

Onsite Support Analyst

Florence, KY · On-site

... GET IT training for On-Site Support Analysts • Comply with Quality, Health, Safety and Environment policies and IT policies • Liaise with customers, other IT support groups and third-party ...

People Plus, Inc.

Entry Level IT Support

Paducah, KY

$15/hr

Now Hiring: Entry-Level IT Support People Plus is looking for an Entry-Level IT Support candidate to assist a Support Specialist and provide basic technical support. This is a great opportunity for ...

Nityo Infotech

IT Support Specialist

Florence, KY

Hiring!! IT Application Support Specialist Below is the detailed . If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com Job Title ...

Mesabi Metallics

IT Support Specialist

Paducah, KY · On-site

$60K - $85K/yr

Job Responsibilities IT Infrastructure & Support * Provide L1/L2 support for desktops, laptops, printers, servers, and IT peripherals. * Install, configure, and troubleshoot Windows OS, enterprise ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Company Description Hiring!! IT Application Support Specialist Below is the detailed If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com ...

Pomeroy Technologies

IT Support Technician

Danville, KY · On-site

$17.75 - $24.25/hr

Provide technical support to the shop floor devices (PCs, handhelds, label printers, printers ... Assisting in data gathering and problem analyses * Performing the most advanced level of ...

Systems Solutions

IT Support Technician

Paducah, KY · On-site

$20 - $30/hr

We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position. Candidates will be considered to fill a position based in Systems Solutions ...

Systems Solutions

IT Support Technician

Paducah, KY

$20 - $30/hr

We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position. Candidates will be considered to fill a position based in Systems Solutions ...

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It Support Analyst information

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How much do it support analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it support analyst in Kentucky is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $27.36 per hour, depending on experience, location, and employer.

What is an IT Support Analyst?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

How much does an IT support analyst earn?

An IT support analyst's average salary varies by experience and location but typically ranges from $40,000 to $70,000 annually. Entry-level roles may start around $35,000, while experienced analysts with certifications like CompTIA or Microsoft can earn over $80,000. Salaries are also influenced by the size of the organization and the complexity of the support environment.

Is IT hard to be an IT support analyst?

Being an IT support analyst involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems, which requires problem-solving skills and technical knowledge. While it can be challenging at times, gaining certifications like CompTIA A+ and developing strong communication skills can help manage the workload and improve proficiency.

What job categories do people searching It Support Analyst jobs in Kentucky look for?

The top searched job categories for It Support Analyst jobs in Kentucky are:

What cities in Kentucky are hiring for It Support Analyst jobs?

Cities in Kentucky with the most It Support Analyst job openings:

What are popular job titles related to It Support Analyst jobs in KY?

For It Support Analyst jobs in KY, the most frequently searched job titles are:

It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,675 per year, or $24.4 per hour.

IT Field Support Analyst

Danville, KY • On-site

Dana

5.9

Company rating: 5.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

453rd of 495 rated machine equipment manufacturers

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Danaexternal

Full-time

Re-posted yesterday

Job description

Job Purpose

We are seeking a customer-focused and technically skilled IT Field Support Analyst to support our manufacturing and office environments. This role is responsible for diagnosing and resolving technical issues, supporting shop floor systems, and ensuring reliable IT operations across the facility. The ideal candidate thrives in a fast-paced manufacturing environment, communicates effectively with end users, and is passionate about delivering high-quality IT support.

Job Duties and Responsibilities
  • Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and mobile devices.
  • Support shop floor technology, including PCs, RF scanners, tablets, label printers, and barcode systems.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Document incidents, troubleshooting steps, and resolutions within the IT service management system.
  • Escalate complex issues to higher-level support teams and ensure proper follow-up through resolution.
  • Install, configure, and maintain hardware, software, and IT infrastructure in alignment with company standards.
  • Support and maintain manufacturing systems (MES platforms such as Ignition, Argonaut, iGear).
  • Provide support for engineering applications (e.g., AutoCAD and related tools).
  • Assist with deployment of IT standards, system upgrades, and new technology implementations.
  • Support critical meetings and plant operations to ensure minimal downtime.
  • Collaborate with cross-functional teams to understand business needs and improve system performance.
  • Communicate user feedback and system improvement opportunities to IT and project teams.
  • Provide on-call and after-hours support as required.
Education and Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5-7 years of hands-on IT support experience, preferably in a manufacturing environment.
  • Proven ability to troubleshoot and resolve technical issues across a variety of systems and devices.
Skills and Competencies

Strong experience supporting:

  • Windows 10/11 and Windows Server environments
  • Microsoft Office applications
  • Desktop and laptop hardware


Experience with shop floor and industrial technology, including:

  • RF scanners, handheld devices, and tablets
  • Barcode/label printers and scanning systems
  • Familiarity with Manufacturing Execution Systems (MES).
  • Experience supporting engineering software (e.g., AutoCAD).
  • Understanding of network connectivity and integration with PLC-based systems.
  • Experience gathering business requirements and supporting process improvements through IT solutions.
  • Strong problem-solving and troubleshooting skills
  • Excellent customer service and communication skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • High level of attention to detail and organization
  • Team-oriented with the ability to collaborate across departments
  • Proactive mindset with a focus on continuous improvement
  • Willingness to work in a manufacturing environment, including time on the shop floor
  • Ability to provide on-call and after-hours support
  • Ability to lift and install IT equipment as needed

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