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It Support Analyst Jobs (NOW HIRING)

radiology partners

IT Support Analyst

$65K - $75K/yr

Associate's or Bachelor's degree preferred in Information Technology, Information Systems, or a related field, or equivalent professional experience * 1-3 years of experience in IT support, IAM ...

Stefanini

IT Support Analyst II

Owensboro, KY · On-site

Stefanini Group is looking for IT Support Analyst - II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster ...

Radiology Partners

IT Support Analyst II

$65K - $75K/yr

General information Press space or enter keys to toggle section visibility Job Title IT Support Analyst II City Remote Work Location Type Remote State Remote Employment Type Full-time (30+ hrs/week) ...

Netsmart USA

Las Vegas IT Support Analyst

Las Vegas, NV · On-site

$65K - $80K/yr

As an IT Support Analyst, you'll play a critical role in managing client IT systems and identifying efficiencies and improving operational performance using technology. Your responsibilities will ...

Netsmart USA

Las Vegas IT Support Analyst

Las Vegas, NV · On-site

$65K - $80K/yr

As an IT Support Analyst, you'll play a critical role in managing client IT systems and identifying efficiencies and improving operational performance using technology. Your responsibilities will ...

MWH

IT Support Analyst - MWH

Phoenix, AZ

$48K - $65K/yr

About the Role We are looking for a reliable and self-motivated IT Support Analyst to join our internal helpdesk team. In this deskside support role, you will deliver hands-on and remote technical ...

AerSale Holdings

IT Support Analyst II

Memphis, TN · On-site

Equivalent experience may be substituted for formal education. * 3-5 years of IT support or help ... Strong analytical and troubleshooting abilities. * Ability to manage multiple priorities ...

YOUTH GUIDANCE

IT Support Analyst (3095)

Chicago, IL · On-site

Responsible for receiving and resolving IT support requests electronically, via phone and in person in a fast-paced non-profit environment. Travel to various sites to resolve technical issues.

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It Support Analyst information

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$14

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How much do it support analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for it support analyst in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What does an IT support analyst do?

An IT support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, install updates, and maintain computer systems, using tools like remote support software and knowledge of operating systems. Strong communication skills and relevant certifications, such as CompTIA A+, are common requirements for the role.

What are IT Support Analysts?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

How much does an IT analyst earn?

An IT Support Analyst's average salary varies by experience and location but typically ranges from $45,000 to $75,000 annually. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or Cisco can earn higher salaries. Salaries also depend on the industry and company size.

Is helpdesk a good entry level IT job?

Helpdesk roles are common entry-level IT positions that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They help develop foundational skills in customer service, problem-solving, and technical tools like ticketing systems, making them suitable for those starting a career in IT.

Is IT hard to be an IT analyst?

Being an IT Support Analyst involves technical problem-solving, troubleshooting hardware and software issues, and maintaining systems, which can require strong technical skills and certifications. The role can be challenging due to the need for quick thinking and continuous learning to keep up with evolving technology. However, with proper training and experience, it can be a manageable and rewarding career path.
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It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Support Analyst

Star Source Consulting

Cincinnati, OH

Full-time

Posted 24 days ago

Job description

Company Description

StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.

Job Description

Your Role with the Company:

  • Recording and processing incidents and service requests according to process specifications.
  • Communicating with users to understand issues and known solutions.
  • Closing and documenting incidents according to process specifications.
  • Forwarding incidents which cannot be resolved by the IT Service Desk to the specialist groups in the downstream support in line with the process specifications.
  • Initiating escalations via designated management according to process specifications.
Qualifications

Background Profile:

  • Experience of customer service ideally gained in a customer facing environment
  • Flexibility to work shifts
  • Experience with Windows Client
  • Experience with Microsoft Office
  • Basic knowledge of the Windows Active Directory and domain concept
  • Basic knowledge of PC hardware and mobile devices (e.g., PDA, MDA, Apple/Android products)
  • Network knowledge (TCP/IP)
  • Experience with VMware
  • Fixed network telephones, cell phones, VoIP telephones
 

Soft Skills Profile:

  • Able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Ability to efficiently resolve customer's problems and escalate further as appropriate according to Company procedures
  • Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
  • Ability to work well under pressure, set priorities and comfortable making decisions
  • Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
Additional Information
All your information will be kept confidential according to EEO guidelines.

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