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It Support Analyst Jobs (NOW HIRING)

General Summary (What is done and why) The IT Support Analyst is the first level of technical support for end-user support for Credit Union staff. Supported technologies include Windows operating ...

Seeking Support Analyst with software support, project management, business analysis and/or ... Join a growing technology team and an awesome customer community. Do you... * enjoy making the ...

What We're Seeking We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on ...

Job Summary The IT Support Analyst provides day-to-day technical support to employees across multiple locations, helping ensure reliable access to the tools and technology needed to stay productive.

Stefanini Group is looking for IT Support Analyst - II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627 ...

Stefanini Group is looking for IT Support Analyst - II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627 ...

Stefanini Group is looking for IT Support Analyst - II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster ...

Overview The IT Support Analyst I is responsible for providing professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.

Overview The IT Support Analyst I is responsible for providing professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.

Overview The IT Support Analyst I is responsible for providing professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.

IT Support Analyst II

$81K - $90K/yr

About the role As an IT Support Analyst II, you'll be a front-line technical resource for our employees and clinical teams. Your mission is to deliver a reliable, considerate, and secure technology ...

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It Support Analyst information

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$14

$28

$45

How much do it support analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it support analyst in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What are IT Support Analysts?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

More about It Support Analyst jobs
What cities are hiring for It Support Analyst jobs? Cities with the most It Support Analyst job openings:
What are the most commonly searched types of It Support Analyst jobs? The most popular types of It Support Analyst jobs are:
Who are the top companies hiring for It Support Analyst jobs? The top employers for It Support Analyst jobs are:
What states have the most It Support Analyst jobs? States with the most job openings for It Support Analyst jobs include:
What job categories do people searching It Support Analyst jobs look for? The top searched job categories for It Support Analyst jobs are:
Infographic showing various It Support Analyst job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 14% Full Time, 55% Part Time, 2% Temporary, 26% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
IT Support Analyst

IT Support Analyst

O'Reilly Auto Parts

Springfield, MO • On-site

Full-time

Posted 13 hours ago


O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,826 frontline employees who took The Breakroom Quiz

536th of 713 rated retailers


Job description

Job Summary:
O'Reilly Auto Parts is a company known for its growth and stability, offering opportunities for career advancement. They are seeking an IT Support Analyst to assist end-users with computer hardware and software issues, providing troubleshooting and support for various IT equipment and applications.
Responsibilities:
• Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
• Provide first level troubleshooting and support for incidents related to computer systems, servers, software, point of sale hardware, store operations, telephony, LAN (Local Area Network) & WAN (Wide Area Network)
• Help others get the most out of data management systems by providing support and advice.
• Help manage internal clients by carrying out standard activities and providing support to others.
• Produce, update, and provide best practice support on a wide range of documents, databases, and other departmental systems.
• Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
• Help others get the most out of knowledge management systems by offering support and advice along with actively participating in Knowledge Centered Support ensuring documentation is created, curated and published for consumption.
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Work according to an assigned schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Qualifications:
Required:
• Previous Service Desk or O’Reilly’s support desk experience.
• Ability to analyze computer problems with the intent to develop and implement logical and effective solutions.
• Excellent interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; phone skills.
• Ability to provide Excellent Customer Service skills to end users.
• Display a willingness to perform research and think outside the box.
• Capability to operate independently and in a group setting.
• Advanced technical/computer knowledge.
• Bachelor's Degree or Equivalent Level.
• Sound experience and understanding of straightforward procedures or systems (7 to 12 months).
• Very limited managerial experience (0 to 3 months).
Preferred:
• Monitors, diagnoses and fixes problems with technology products.
• Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.
• Puts processes in place to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals.
• Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
• Understands and effectively uses standard office equipment and standard software packages to support business processes.
• Installs, sets up, configures, and manages software and environments.
• Sets up and maintains operating systems.
• Utilizes systems and tools required to search for new data or retrieve existing data in a database.
• High level of knowledge with Jira and Confluence software.
• Troubleshoots and understands TCP/IP Networking fundamentals.
• Bilingual written and verbal skills.
• Comp TIA Linux+ Certification.
• ITIL Foundations.
Company:
O’Reilly Auto parts is a specialty retailer of automotive aftermarket parts, tools, supplies, equipment and accessories. Founded in 1957, the company is headquartered in Springfield, USA, with a team of 10001+ employees. The company is currently Late Stage.

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