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It Support Analyst Jobs in Iowa (NOW HIRING)

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support TechnicianMount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first ...

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support Technician Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the ...

S J Smith Company

IT Support Specialist

Davenport, IA · On-site

IT Support Specialist- Competitive Pay, Great Benefits, The Best People. Make a real impact by keeping our people connected and productive! The Company: S.J. Smith Company, is a third-generation ...

Versova

IT Support Technician II

Clarion, IA · On-site

$19.25 - $26.50/hr

Job Title: IT Support Technician II Department: IT Location: Clarion, Iowa Reports To: Regional IT ... Excellent problem-solving and analytical skills * Excellent communication and customer service ...

U.S. Navy

IT Support Specialist

Alta, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Treynor, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Bettendorf, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Prairie City, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Stuart, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Madrid, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Earlville, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Grand Mound, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Fonda, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Coon Rapids, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Eldora, IA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

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All JobsIt Support Analyst JobsIt Support Analyst Jobs in Iowa

It Support Analyst information

See Iowa salary details

$13

$26

$42

How much do it support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it support analyst in Iowa is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $29.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What skills do you need for an IT Support Analyst?

An IT Support Analyst needs strong technical skills in hardware, software, and network troubleshooting, along with good communication and problem-solving abilities. Knowledge of operating systems, remote support tools, and basic cybersecurity practices is essential. Certifications like CompTIA A+ or Network+ can enhance job prospects and demonstrate technical competence.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What is an IT Support Analyst?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

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What job categories do people searching It Support Analyst jobs in Iowa look for? The top searched job categories for It Support Analyst jobs in Iowa are:
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It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,802 per year, or $26.3 per hour.

IT Support Analyst (Hybrid)

The University Of Iowa

Iowa City, IA • Hybrid

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

458th of 617 rated colleges and universities

Job description

Position Summary

The University of Iowa Health Care Department of Radiology is seeking an IT Support Analyst to provide technical support, consultation, and guidance to radiologists and staff using radiology information systems and imaging software. This position is responsible for troubleshooting technical issues, delivering exceptional customer service to end users, and identifying effective technology solutions to support clinical operations. The IT Support Analyst also assists with user training, supports daily system operations, and contributes to technology planning and optimization efforts to enhance user experience, system performance, and organizational effectiveness.

This position will be eligible for WFH two days after an initial training period.

Position Responsibilities

  • Trouble shoots and answers questions related to the functionality and use of a variety of computer systems used in Radiology

  • Performs AQ functions on a variety of computer systems used in Radiology, including reconciling patient data and deletion of incorrect data

  • Assists end users across the enterprise with image viewing, processing orders from providers for external Radiology studies, and requests for Radiology studies from outside facilities

  • Performs first level troubleshooting for Radiology computer system issues

  • Assists in training Radiologists and Residents on using Radiology PACS, dictation system, and other computer systems

  • Processes orders from providers for external Radiology studies and requests for Radiology studies from outside facilities

The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.

University of Iowa Health Care - recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

Percent of Time: 100% Schedule: Monday - Friday; 0830-1700; rotating holiday coverage Pay Structure: 3A https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure  Benefits Highlights:
  • Regular salaried position located in Iowa City, Iowa.
  • Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
  • For more information about Why Iowa? Click here
Education Requirements

  • A Bachelor's degree in STEM or related field, or an equivalent combination of education and experience 

Experience Requirements
  • Six months of related customer service experience in a health care setting
  • Excellent written, verbal, and interpersonal communication skills
  • Excellent attention to detail and demonstrated ability to prioritize, multi-task and quickly change focus.
  • Demonstrated ability to handle complex situations with minimal supervision

  • Demonstrated proficiency with Microsoft Office and computer software applications

Desirable Qualifications Requirements
  • Experience identifying opportunities for improvement, making recommendations and suggestions to improve workflows
  • Experience with Radiology PACS system
  • Self-motivated with initiative to seek out additional responsibilities, tasks and projects.
  • Experience working with EPIC software/systems

  • Knowledge of University of Iowa Policies and Procedures.

Application Process

To be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

  • Job openings are posted for a minimum of 7 calendar days or until position is filled

  • Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check

Additional Information
  • Classification Title: IT Support Analyst
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: On Campus, Hybrid within Iowa
Compensation
  • Pay Level: 3A
Contact Information
  • Organization: Healthcare
  • Contact Name: Nathan Topping
  • Contact Email: nathan-topping@uiowa.edu

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