Support Analyst
Iowa City, IA · On-site
As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self ...
Support Analyst
Iowa City, IA · On-site
As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self ...
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
New
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Provide effective sales service support for all customers by efficiently processing all customer ... Consistently provide accurate detailed documentation for analysis and follow-up * Daily check the ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Provide effective sales service support for all customers by efficiently processing all customer ... Consistently provide accurate detailed documentation for analysis and follow-up * Daily check the ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Provide effective sales service support for all customers by efficiently processing all customer ... Consistently provide accurate detailed documentation for analysis and follow-up * Daily check the ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Provide effective sales service support for all customers by efficiently processing all customer ... Consistently provide accurate detailed documentation for analysis and follow-up * Daily check the ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Provide effective sales service support for all customers by efficiently processing all customer ... Consistently provide accurate detailed documentation for analysis and follow-up * Daily check the ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Provide effective sales service support for all customers by efficiently processing all customer ... Consistently provide accurate detailed documentation for analysis and follow-up * Daily check the ...
Digital Support Analyst
Des Moines, IA · On-site
$20.80 - $29.80/hr
We are a trusted partner to our valued customers providing answers, choice, and innovation with an ... SHAZAM is looking for a Digital Support Analyst to join our team. In this role, you will be ...
Digital Support Analyst
Des Moines, IA · On-site
$20.80 - $29.80/hr
We are a trusted partner to our valued customers providing answers, choice, and innovation with an ... SHAZAM is looking for a Digital Support Analyst to join our team. In this role, you will be ...
Sales Support Analyst
Cedar Rapids, IA · On-site
The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...
Quick apply
Sales Support Analyst
Cedar Rapids, IA · On-site
The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...
Sales Support Analyst
Cedar Rapids, IA · On-site
The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...
Sales Support Analyst
Cedar Rapids, IA · On-site
The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...
The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...
The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data ...
Desktop Support Analyst
Marshalltown, IA · On-site
$25/hr
Desktop Support Analyst Location: Marshalltown, IA Duration :12 + Months Rate: $25/hr on C2C Only ... customer service This person select will work at the Iowa Veterans Home in Marshalltown as their ...
Desktop Support Analyst
Marshalltown, IA · On-site
$25/hr
Desktop Support Analyst Location: Marshalltown, IA Duration :12 + Months Rate: $25/hr on C2C Only ... customer service This person select will work at the Iowa Veterans Home in Marshalltown as their ...
Directs and influences customers to follow I/T policies and procedures * Maintain confidentiality - Shares resolutions with team members and 1st level support * Participates and contributes in team ...
Directs and influences customers to follow I/T policies and procedures * Maintain confidentiality - Shares resolutions with team members and 1st level support * Participates and contributes in team ...
Life Product Support Analyst II Do you have a passion for both technical and analytical work? Are ... Respond to and resolve complex special/manual customer service requests according to FBL Financial ...
Life Product Support Analyst II Do you have a passion for both technical and analytical work? Are ... Respond to and resolve complex special/manual customer service requests according to FBL Financial ...
Life Product Support Analyst II Do you have a passion for both technical and analytical work? Are ... Respond to and resolve complex special/manual customer service requests according to FBL Financial ...
Life Product Support Analyst II Do you have a passion for both technical and analytical work? Are ... Respond to and resolve complex special/manual customer service requests according to FBL Financial ...
Fiber Customer Support Analyst information
See Iowa salary details
$11.51 - $13.88
0% of jobs
$13.88 - $16.24
5% of jobs
$16.24 - $18.60
17% of jobs
$19.25 is the 25th percentile. Wages below this are outliers.
$18.60 - $20.96
11% of jobs
$20.96 - $23.32
14% of jobs
The median wage is $24.01 / hr.
$23.32 - $25.68
13% of jobs
$25.68 - $28.04
13% of jobs
$29.57 is the 75th percentile. Wages above this are outliers.
$28.04 - $30.40
5% of jobs
$30.40 - $32.76
3% of jobs
$32.76 - $35.12
1% of jobs
$35.12 - $37.48
19% of jobs
$11
$26
$37
How much do fiber customer support analyst jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for fiber customer support analyst in Iowa is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $37.26 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?
To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.
What is the average salary for a fiber customer support analyst?
The average salary for a fiber customer support analyst typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with technical skills and certifications can earn higher salaries. Salaries are often complemented by benefits such as health insurance and paid time off.
What are the responsibilities of a Fiber Customer Support Analyst at Verizon?
A Fiber Customer Support Analyst at Verizon is responsible for assisting customers with technical issues related to fiber internet services, troubleshooting connectivity problems, and providing solutions to ensure customer satisfaction. They often use diagnostic tools and maintain detailed records of customer interactions to resolve issues efficiently and may work in a call center or support environment requiring strong communication skills.
What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?
| Aspect | Fiber Customer Support Analyst | Fiber Network Technician |
|---|---|---|
| Required Credentials | Customer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific training | Technical certifications, fiber optic installation and maintenance certifications |
| Work Environment | Office-based, customer support centers, remote support | Fieldwork, on-site installation, maintenance, and troubleshooting |
| Employer & Industry Usage | Telecom providers, ISPs, customer service centers | Telecom companies, network service providers, infrastructure firms |
The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.
How does a fiber customer support analyst typically collaborate with field technicians and network engineers?
Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.
What is a fiber customer support analyst?
Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.
What are popular job titles related to Fiber Customer Support Analyst jobs in Iowa?
For Fiber Customer Support Analyst jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Fiber Customer Support Analyst jobs in Iowa look for?
The top searched job categories for Fiber Customer Support Analyst jobs in Iowa are:
What cities in Iowa are hiring for Fiber Customer Support Analyst jobs?
Cities in Iowa with the most Fiber Customer Support Analyst job openings:
Job description
About the Position TelePharm builds software for healthcare organizations to streamline workflow and communication in order to strengthen their patient relationships and adherence outcomes. We seek to enable broader global patient access to cutting-edge personalized medicine. Our clients range from mom and pop pharmacies to large healthcare systems across the United States.
Being part of a small team means wearing many hats. As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self-motivated individual, excited to learn new things and tackle new problems.
You thrive in a startup environment that demands you stretch yourself, and you flat out get stuff done. Responsibilities and Expectations Become a TelePharm platform expert including backend / technical workings and practical business applications. Promote revenue growth, customer adoption, retention, and overall satisfaction.
Act as a bridge between development and customer success team. Level 2 support. Technical documentation for publishing on customer success team knowledge base.
Contribute to the development of customer success team software tools - release distribution, rapid deployment, and testing tools. Hardware discovery, management, configuration. Customer and user onboarding process development and automation.
Determine minimal use case to recreate and resolve software and network issues immediately, or provide concise details to development team for further analysis and resolution. Maintain and enhance customer satisfaction by providing proactive support and communication. Travel 25% Skills and Requirements Exhibit strong leadership, communication, team-first attitude and problem-solving skills.
Ability to work independently and take initiative to complete tasks and identify problems with little to no direction. Exceptional project management and analytical skills. Network configurations and troubleshooting, (VPN, Firewall, etc).
Some scripting language knowledge (JavaScript, Python, etc). Understanding of Software as a Service Ability to identify and submit product enhancement requests Experience with networking, wireless, firewalls, security, anti-virus, remote access, user management and backup. System monitoring, alerting, problem logging, and coordinating tasks effectively to troubleshoot issues for prompt resolution.
Bonus Points Working knowledge of HTML/CSS Pharmaceutical/Health Care experience HIPAA/PHI training Pharmacy Technician experience About TelePharm We are a small team of technology enthusiasts, and we like to have fun while changing an industry. We work out of a unique office space in downtown Iowa City. We offer health benefits, competitive compensation, Taco Tuesdays, discounted downtown parking and a working environment with team members who want to be the best at what they do.
About TelePharm
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Iowa City, IA, US
Year founded
2012