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Information Technology Support Administrator Jobs

Simons Foundation

Manager, IT Support

Manhattan, NY · On-site

... Administer cloud services and software licenses • Carry out networking requests • Manage IT support staff; hire, train and mentor team members • Allocate incoming support tickets to team ...

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

Administer cloud services and software licenses * Carry out networking requests * Management Responsibilities * Manage IT support staff; hire, train and mentor team members * Allocate incoming ...

Simons Foundation

Manager, IT Support

Manhattan, NY · On-site

$99K - $125K/yr

Administer cloud services and software licenses * Carry out networking requests * Management Responsibilities * Manage IT support staff; hire, train and mentor team members * Allocate incoming ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams ... Participate in IT system implementation projects as a project coordinator or project manager when ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

Basic Functions: * IT Support relating to technical issues involving Microsoft's core business applications and operating systems. * Onsite and Help Desk user support, this position involves some ...

Motion

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

Job Summary : Motion Industries is seeking an IT Support I to help safeguard the integrity and ... Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus. Company : Motion serves the ...

AlignLayerNine

IT Support Specialist

North Chicago, IL · On-site

... school administrators Qualifications : Required : • 1+ years of IT support experience, IT-related coursework, or a relevant certification (A+, Google IT Support, etc.) • Basic comfort with ...

PRODIGY Complete IT Solutions

Be Seen First

IT Support Professional

Clearwater, FL · On-site

$65K/yr

Who We Are Looking For We are seeking a high‐character, high‐competence IT professional who ... Administer Microsoft 365 across all major services, including: * Exchange Admin Center * SharePoint ...

Sierra Nevada Corporation

Executive IT Support

Sparks, NV · On-site

$22 - $30.25/hr

Modern Desktop Administrator Associate, or Apple Certified Support Professional. • Familiarity ... IT support tools and automation. Company : Sierra Nevada Corporation is an aerospace and defense ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an ... Administer Active Directory and Microsoft Entra ID user accounts and permissions. * Coordinate with ...

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All JobsInformation Technology Support Administrator Jobs

Information Technology Support Administrator information

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$29K

$76.5K

$123.5K

How much do information technology support administrator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for information technology support administrator in the United States is $76,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,000.00 per year, depending on experience, location, and employer.

What is an information technology support administrator?

Information Technology Support Administrators are professionals responsible for maintaining and supporting an organization's computer systems, networks, and related technologies. They troubleshoot hardware and software issues, manage user accounts, install updates, and ensure the security of IT infrastructure. Their role often includes providing technical assistance to staff, maintaining documentation, and working to prevent technology disruptions. By handling a wide range of IT support tasks, they help ensure that business operations run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an information technology support administrator?

To thrive as an Information Technology Support Administrator, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for diagnosing and resolving technical issues efficiently. Strong problem-solving abilities, patience, and effective communication skills help you assist diverse users and manage stressful situations. These skills and qualities are crucial for maintaining seamless IT operations and ensuring user satisfaction in a dynamic technological environment.

What are some common challenges faced by information technology support administrators, and how are they typically addressed within organizations?

Information Technology Support Administrators often encounter challenges such as prioritizing multiple support requests, troubleshooting complex technical issues, and communicating effectively with non-technical users. To address these, organizations commonly implement ticketing systems to manage and track requests, promote ongoing training for both technical and soft skills, and encourage collaboration with other IT specialists. Regular team meetings and knowledge-sharing sessions also help administrators stay updated on best practices and new technologies, making it easier to resolve issues efficiently.

What is the difference between Information Technology Support Administrator vs Network Technician?

AspectInformation Technology Support AdministratorNetwork Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, system troubleshootingNetwork infrastructure, hardware setup, cabling
Employer & Industry UsageIT departments across various industriesTelecommunications, ISPs, large enterprises
Common Search & ComparisonYesNo

The main difference is that an Information Technology Support Administrator focuses on user support, troubleshooting, and maintaining IT systems, while a Network Technician specializes in network hardware, infrastructure, and connectivity. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on focus area.

Is information technology support administrator hard to become an information technology support administrator?

Becoming an Information Technology Support Administrator typically requires a foundational knowledge of computer systems, networking, and troubleshooting skills, often gained through an associate degree or relevant certifications like CompTIA A+ or Network+. The role may also require experience with help desk software and customer service skills, but it generally has a moderate entry barrier compared to more advanced IT positions.
More about Information Technology Support Administrator jobs

What states have the most Information Technology Support Administrator jobs?

States with the most job openings for Information Technology Support Administrator jobs include:

What job categories do people searching Information Technology Support Administrator jobs look for?

The top searched job categories for Information Technology Support Administrator jobs are:

Information Technology Support Administrator jobs near you
Infographic showing various Information Technology Support Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,545 per year, or $36.8 per hour.

Manager, IT Support

Simons Foundation

Manhattan, NY • On-site

Full-time

Re-posted 20 days ago

Job description

Job Summary:
Simons Foundation is a leading organization dedicated to advancing basic science and mathematics. The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer satisfaction.
Responsibilities:
• Respond to help desk tickets and fulfill technology support requests from foundation staff
• Configure and deploy Macs and troubleshoot hardware (primarily Apple)
• Administer cloud services and software licenses
• Carry out networking requests
• Manage IT support staff; hire, train and mentor team members
• Allocate incoming support tickets to team members based on workload and expertise
• Ensure equitable distribution to maintain team efficiency and productivity
• Conduct regular meetings to review the ticket queue, prioritize tasks and address any bottlenecks or escalations
• Monitor and analyze key performance metrics related to ticket resolution times, customer satisfaction and team productivity
• Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
• Oversee various department operations such as orientations, hardware allocation, etc
• Administer help desk and oversee IT support operations and device repair operations
• Maintain documentation across various outlets for IT support and end users
• Draft department communications regarding policy, operations, and downtime
• Regularly review IT support procedures and work with systems engineering team to develop processes
• Design and hold training sessions and create learning materials for end users
• Perform any other duties or tasks as assigned or required
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Apple Certified Macintosh Technician (ACMT) certification or willingness to obtain certification.
• 4+ years of experience with Mac troubleshooting and IT support
• Experience with macOS Mobile Device Management (MDM) solutions such as Jamf
• Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox and Slack
• Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms
• Experience managing team members and delegating daily team workload
• Excellent interpersonal and communication skills. Ability to communicate clearly and transparently; verbally and in writing; keeping the right people informed of relevant issues
• Excellent customer service skills, highly organized
• Able to work as a leader, collaborating and partnering with others to resolve conflicts or address an issue. Able to adapt to changes in a dynamic work environment demonstrating poise, tact and diplomacy
• Experience understanding and executing oral and written instructions and learning via training documentation and presentations
• Moving equipment weighing up to 40 pounds
• Positioning self to install and fix equipment, including under desks or on top of networking racks
• Moving throughout several nearby office buildings
Company:
Simons Foundation is a private foundation funding research in mathematics and the basic sciences. Founded in 1994, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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