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It Support Tier Ii Jobs (NOW HIRING)

Prime Vacations

IT SUPPORT SPECIALIST

Bradenton, FL · On-site

Tier 1 & 2 enduser support. Serves as the first point of contact for IT support requests across assigned OpCos via ZenDesk -- troubleshooting hardware, software, M365 applications, account access ...

BAE Networks

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

Responding to and resolving service tickets within defined SLA windows, escalating to Tier 2/3 ... of hands-on IT support or help desk experience * Working knowledge of TCP/IP, DNS, DHCP

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Working alongside a collaborative IT support team, you will deliver Tier 2 and Tier 3 technical support, perform hardware installations, conduct site surveys, and maintain enterprise infrastructure ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Working alongside a collaborative IT support team, you will deliver Tier 2 and Tier 3 technical support, perform hardware installations, conduct site surveys, and maintain enterprise infrastructure ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Working alongside a collaborative IT support team, you will deliver Tier 2 and Tier 3 technical support, perform hardware installations, conduct site surveys, and maintain enterprise infrastructure ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Working alongside a collaborative IT support team, you will deliver Tier 2 and Tier 3 technical support, perform hardware installations, conduct site surveys, and maintain enterprise infrastructure ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Working alongside a collaborative IT support team, you will deliver Tier 2 and Tier 3 technical support, perform hardware installations, conduct site surveys, and maintain enterprise infrastructure ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · Hybrid

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...

Techoundsllc

Technical Support Tier-2

Camarillo, CA · On-site

$39 - $49/hr

Pay: $39 to $49 per hour plus benefits Job Summary We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering ...

Techoundsllc

Technical Support - Tier 2

Camarillo, CA · On-site

$38K - $48K/yr

We are looking for a committed and skilled onsite IT Technical Support Specialist to become part of our IT team. This position entails delivering primary technical assistance to end users while ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and ... This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS ...

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It Support Tier Ii information

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$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

More about It Support Tier Ii jobs

What states have the most It Support Tier Ii jobs?

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What job categories do people searching It Support Tier Ii jobs look for?

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It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Enterprise Help Desk Specialist with Security Clearance

Zachary Piper Solutions, LLC

Kansas City, MO • On-site

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Zachary Piper Solutions is seeking an Enterprise Service Desk (ESD) Representative to support a company focused on IT services and cybersecurity for large-scale government enterprise networks. This position is on-site in Kansas City, Missouri. The ESD Representative will provide centralized help desk and desktop support to end users across a global enterprise environment. Join a mission-critical team supporting secure network operations for a major government organization and help ensure seamless connectivity for thousands of users worldwide. Responsibilities for the ESD Representative include: * Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications
* Troubleshoot hardware, software, network connectivity, and operating system issues
* Support Microsoft Office Suite, Outlook, and video teleconferencing tools
* Respond to and resolve tickets in a high-volume service desk environment
* Deliver excellent customer service while supporting end users across multiple locations Required Qualifications for the ESD Representative include: * 0-6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments
* Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking
* Strong troubleshooting, customer service, and communication skills
* Relevant IT certification (Security+ required)
* Active Secret Clearance required Compensation for the ESD Representative include: * Salary Range: $55,000 - $65,000 annually (depending on experience)
* Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law
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