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Tier 3 Customer Support Jobs (NOW HIRING)

PangeaTwo

Server Technician Tier 3

Birmingham, AL · On-site

Support and troubleshoot firewalls; execute advanced server and email migrations * Install and ... in a Tier 3 or similar technical role * Strong proficiency troubleshooting: * Windows Server ...

InterImage

Tier 3 Network Engineer

Chantilly, VA · On-site

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

TecTammina

Tier 3 Support Engineer

Redmond, WA

Outstanding customer service/focus skills. Team Foundation Server Administration SharePoint Administration SQL Server Administation IIS Administration Windows Administration Application Support and ...

Leidos

HPC Advanced Customer Support Specialist

$82K - $149K/yr

You will be providing your advanced customer support expertise to ensure DoD scientists have ... Tier 3 specialists, or vendors to resolve the environment issue. * Help users compile, debug, and ...

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Tier 3 Customer Support information

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How much do tier 3 customer support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for tier 3 customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 3 Customer Support specialist, and why are they important?

To thrive as a Tier 3 Customer Support specialist, you need advanced troubleshooting abilities, deep product or service expertise, and often a relevant technical degree or equivalent experience. Familiarity with ticketing systems like Zendesk or Jira, knowledge bases, remote diagnostics tools, and sometimes certifications such as ITIL or CompTIA are typical requirements. Excellent problem-solving, patience, and strong communication skills distinguish top performers in this role. These skills are crucial for resolving complex customer issues efficiently, ensuring customer satisfaction, and supporting overall product reliability.

What is tier 3 in call center?

In a call center, Tier 3 customer support refers to the highest level of technical assistance, handling complex issues that cannot be resolved by Tier 1 or Tier 2 agents. Tier 3 agents typically have specialized knowledge, advanced troubleshooting skills, and may work closely with product development or engineering teams to resolve escalated problems.

How does a Tier 3 Customer Support specialist typically collaborate with engineering or product teams to resolve complex issues?

Tier 3 Customer Support specialists often work closely with engineering or product teams by escalating unresolved or highly technical issues that require in-depth investigation. They provide detailed case documentation, logs, and user reports, and may participate in diagnostic sessions or meetings to help reproduce and analyze issues. Effective communication skills are essential, as Tier 3 specialists act as a bridge between the customer-facing support staff and the technical teams, ensuring that customer concerns are accurately conveyed and addressed. This collaborative approach not only resolves customer problems efficiently but can also inform product improvements.

What is Tier 3 support job description?

A Tier 3 Customer Support role involves handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. It requires advanced technical knowledge, troubleshooting skills, and often involves collaborating with engineering or development teams to resolve escalated problems. The position may require familiarity with diagnostic tools, remote support software, and relevant certifications.

What jobs pay 4000 a week without a degree?

A Tier 3 Customer Support role typically does not pay $4,000 a week without a degree; such high earnings are uncommon in support positions. High-paying jobs that may reach this level often require specialized skills, experience, or certifications in fields like sales, real estate, or certain trades, and may involve commission or performance-based pay. Generally, achieving $4,000 weekly income without a degree involves roles with high responsibility, sales targets, or entrepreneurial activities.

What is the difference between Tier 3 Customer Support vs Tier 2 Customer Support?

AspectTier 3 Customer SupportTier 2 Customer Support
CredentialsTechnical certifications, advanced product knowledgeBasic technical training, customer service skills
Work EnvironmentSpecialized support teams, often in technical or engineering departmentsFrontline support, handling common customer issues
ResponsibilitiesResolving complex technical problems, providing expert solutionsAddressing standard inquiries, troubleshooting common issues
Industry UsageTech companies, software providers, hardware manufacturersTelecom, retail, general service industries

In summary, Tier 3 Customer Support handles the most complex technical issues requiring specialized knowledge, while Tier 2 Customer Support manages more routine problems. Both roles are essential in providing comprehensive customer service, but Tier 3 support typically involves higher technical expertise and problem-solving skills.

What are Tier 3 Customer Support specialists?

Tier 3 Customer Support specialists are highly skilled professionals who handle the most complex and technical customer issues that cannot be resolved by lower support tiers. They often work closely with engineering or product development teams to diagnose and fix advanced problems, perform root cause analysis, and provide long-term solutions. Tier 3 agents may also create documentation for recurring issues and help improve the overall customer support process. Their role is critical in ensuring customer satisfaction for challenging or unique cases.

What is Tier 1 Tier 2 and Tier 3 support?

In a Tier 3 Customer Support role, support levels are typically divided into three tiers: Tier 1 handles basic customer inquiries and troubleshooting, Tier 2 manages more complex issues requiring specialized knowledge, and Tier 3 involves advanced technical support often performed by engineers or product experts. Each tier requires different skills and access to tools like remote diagnostics and knowledge bases to resolve customer problems efficiently.
More about Tier 3 Customer Support jobs
What cities are hiring for Tier 3 Customer Support jobs? Cities with the most Tier 3 Customer Support job openings:
What states have the most Tier 3 Customer Support jobs? States with the most job openings for Tier 3 Customer Support jobs include:
What job categories do people searching Tier 3 Customer Support jobs look for? The top searched job categories for Tier 3 Customer Support jobs are:
Tier 3 Customer Support jobs near you
Infographic showing various Tier 3 Customer Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.
Supervisory Tier 3 Support Engineer

Supervisory Tier 3 Support Engineer

SourceTek

Pittsburgh, PA

Full-time

Medical, PTO

Posted 15 days ago

Job description

Company Description

SourceTek is a full-service IT staffing firm, specializing in providing top quality candidates to fill contract consulting, contract-to-hire and permanent positions. Privately-held and founded in 2013, SourceTek is headquartered in Tampa and partners with middle-market to Fortune 500 clients nationwide.

Job Description

Direct Hire no C2C or sponsorships

Lead experience required.  

Seeking an experienced problem solver and people leader to join our support team in meeting the growing needs of our customers.  If you have a track record of balancing your work and the work of others in a complex, dynamic troubleshooting environment and are interested in new challenges supporting end users, please read on.

As a Supervisory Application Engineer III, you are not only responsible for your own queue of support cases, you oversee the work of the Tier I and Tier II Application Engineers.  In this player/coach role, you are part of the front-line team working with our broad set of customers in the US and beyond.

As part of a global team, we rely on you to represent the company through responsive, thoughtful problem-solving and maintaining strong relationships.  This means demonstrating excellent professional communication skills, applying deductive approaches to troubleshoot issues and documenting solutions for continuous improvement.  In this team-based environment, you will be in the heart of the action with opportunities to teach and learn from others, grow your skills and accelerate your career.

If you are interested in working with other down-to-earth, smart people who love to roll up their sleeves and get stuff done in the face of big, exciting challenges, then we want to talk.

We expect a lot and so should you:

  • Opportunity to learn and stretch your capabilities.
  • Market-competitive total compensation.
  • Employee stock options.
  • Employer-paid health benefits.
  • Paid time-off and holidays.
  • An award-winning work environment.


Responsibilities: 

Be an ambassador, positively represent the company and develop goodwill in all customer interactions ranging from staff to high-level decision makers. 
Oversee the daily work and ongoing development of the Tier I and Tier II Application Engineers including advising, coaching and monitoring performance. 
Approach users with a can-do attitude, efficient approach and dependable follow-through. 
Diagnose nuanced performance issues spanning multiple software components. 
Replicate, describe, and troubleshoot complex bugs and product issues and capture actions taken in our ticketing system. 
Prioritize support tickets and exercise individual judgment based on issue severity. 
Manage the ticket escalation process and work closely with engineering team in reporting and tracking software bug resolution. 
Help us build our knowledge base by actively updating and adding to product documentation, FAQ's and support materials.

Required Skills: 
Expert troubleshooting and problem solving skills  in a professional environment.
Experience managing the work of others, coaching and developing other support engineers.
Ability to collaborate and work effectively in a team. 
Ability to excel in a fast-paced environment, embrace change, and show good judgment. 
Experience in one or many areas such as online technologies, online services, software coding/testing, video production or editing, or similar web or video application tools. 
Bachelor Degree or equivalent experience.

Bonus Points: 
Demonstrated knowledge of Windows/Mac OS/browser, hardware, Windows server 2008/2012, IIS, Windows Media Services, and Microsoft SQL 2008/2016, networking, web applications troubleshooting.
Working knowledge of how to use perfmon, Fiddler, Wireshark, or similar diagnostic tools.  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply