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Tier 3 Customer Support Jobs (NOW HIRING)

PangeaTwo

Server Technician Tier 3

Birmingham, AL · On-site

Support and troubleshoot firewalls; execute advanced server and email migrations * Install and ... in a Tier 3 or similar technical role * Strong proficiency troubleshooting: * Windows Server ...

McAfee Corp.

Tier 3 Technical Support

Frisco, TX · On-site

$35K - $44K/yr

You'll assist customers with complex issues, identify product and process defects, conduct ... * 3+ years' experience in technology related technical support type role * Excellent technical ...

Skyhigh Networks

Tier 3 Technical Support

Frisco, TX

$35K - $44K/yr

You'll assist customers with complex issues, identify product and process defects, conduct ... * 3+ years' experience in technology related technical support type role * Excellent technical ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Three years previous work experience in a technical customer support role in a high-tech company or ...

AAC Inc

End User Tier 3

Washington, DC

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users ... · Must have a positive and patient customer service attitude. · Must be able to work ...

TecTammina

Tier 3 Support Engineer

Redmond, WA · On-site

Outstanding customer service/focus skills. Team Foundation Server Administration SharePoint Administration SQL Server Administation IIS Administration Windows Administration Application Support and ...

asrcfh

Systems Administrator, Tier 3

Bexar, TX

This contract will provide 24/7/365 operations support to the customer. Applicant must be able and ... Support the Tier 3 Enterprise Operations mission. Validate Microsoft Intune (Cloud) and Microsoft ...

Canopy

Customer Support Specialist - Tier I

South Jordan, UT · On-site

$17.25 - $23.25/hr

Customer Support Specialist - Tier 1 Canopy, Utah About Us Canopy is a fast-growing SaaS company in ... Previous customer service and support experience * 2-3 years experience in a call center ...

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How much do tier 3 customer support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for tier 3 customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 3 Customer Support specialist, and why are they important?

To thrive as a Tier 3 Customer Support specialist, you need advanced troubleshooting abilities, deep product or service expertise, and often a relevant technical degree or equivalent experience. Familiarity with ticketing systems like Zendesk or Jira, knowledge bases, remote diagnostics tools, and sometimes certifications such as ITIL or CompTIA are typical requirements. Excellent problem-solving, patience, and strong communication skills distinguish top performers in this role. These skills are crucial for resolving complex customer issues efficiently, ensuring customer satisfaction, and supporting overall product reliability.

How does a Tier 3 Customer Support specialist typically collaborate with engineering or product teams to resolve complex issues?

Tier 3 Customer Support specialists often work closely with engineering or product teams by escalating unresolved or highly technical issues that require in-depth investigation. They provide detailed case documentation, logs, and user reports, and may participate in diagnostic sessions or meetings to help reproduce and analyze issues. Effective communication skills are essential, as Tier 3 specialists act as a bridge between the customer-facing support staff and the technical teams, ensuring that customer concerns are accurately conveyed and addressed. This collaborative approach not only resolves customer problems efficiently but can also inform product improvements.

What is the difference between Tier 3 Customer Support vs Tier 2 Customer Support?

AspectTier 3 Customer SupportTier 2 Customer Support
CredentialsTechnical certifications, advanced product knowledgeBasic technical training, customer service skills
Work EnvironmentSpecialized support teams, often in technical or engineering departmentsFrontline support, handling common customer issues
ResponsibilitiesResolving complex technical problems, providing expert solutionsAddressing standard inquiries, troubleshooting common issues
Industry UsageTech companies, software providers, hardware manufacturersTelecom, retail, general service industries

In summary, Tier 3 Customer Support handles the most complex technical issues requiring specialized knowledge, while Tier 2 Customer Support manages more routine problems. Both roles are essential in providing comprehensive customer service, but Tier 3 support typically involves higher technical expertise and problem-solving skills.

What are Tier 3 Customer Support specialists?

Tier 3 Customer Support specialists are highly skilled professionals who handle the most complex and technical customer issues that cannot be resolved by lower support tiers. They often work closely with engineering or product development teams to diagnose and fix advanced problems, perform root cause analysis, and provide long-term solutions. Tier 3 agents may also create documentation for recurring issues and help improve the overall customer support process. Their role is critical in ensuring customer satisfaction for challenging or unique cases.
More about Tier 3 Customer Support jobs
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What states have the most Tier 3 Customer Support jobs? States with the most job openings for Tier 3 Customer Support jobs include:
What job categories do people searching Tier 3 Customer Support jobs look for? The top searched job categories for Tier 3 Customer Support jobs are:
Tier 3 Customer Support jobs near you
System Administrator- Tier III

System Administrator- Tier III

Advanced Business Solutions

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

System Administrator – Tier III
System Administrator - Tier III
Reports to: Service Manager
Hours Required: Full-time (40 hours per week)
Location: Louisville, KY
About Advanced Business Solutions
Founded in 1995, Advanced Business Solutions (ABS) is a Customer Service company first and an IT Service company second. We’ve experienced consistent growth and expansion, creating exciting opportunities for advancement within our team.
At ABS, we encourage ingenuity, creativity, and continuous improvement in all aspects of our business. The key to our success is our constant desire to enhance the Customer Experience through technology, teamwork, and trust.
Position Summary
The System Administrator – Tier III (also referred to as a Tier 3 Technician) is a proactive, self-motivated professional with advanced troubleshooting and analytical skills. This individual thrives in a fast-paced, service-oriented environment and holds themselves to a high standard of technical and customer service excellence.
The ideal candidate is detail-oriented, customer-focused, and possesses a positive “can-do” attitude. They exhibit strong critical thinking, perseverance, and adaptability. As an escalation point for complex technical issues, this role demands leadership, ownership, and a passion for creating and implementing effective solutions.
At ABS, our Tier III technicians are leaders—collaborators who bring creativity and empathy to their work. They understand that trust and integrity are the foundation of every customer relationship. The right candidate is knowledgeable, authentic, personable, and passionate about helping people achieve more through technology.
Essential Duties amp; Responsibilities
During your first month at ABS, you’ll be trained on the ABS Way and our internal systems used to provide best-in-class service. Once trained, your responsibilities will include (but are not limited to):
  • Troubleshoot advanced technical issues involving desktops, servers, networking equipment, and storage appliances.
  • Work directly with vendors to support hundreds of applications across diverse customer environments.
  • Act as the escalation point for advanced technical problems and take ownership of high-profile or complex issues.
  • Provide leadership and serve as a Senior Technical Resource for Tier I and Tier II technicians.
  • Lead root-cause analysis (RCA) investigations and implement permanent resolutions.
  • Participate in the planning and execution of infrastructure upgrades, cloud migrations, and new client onboardings.
  • Develop and maintain technical documentation, standard operating procedures (SOPs), and internal knowledge base articles.
  • Collaborate closely with the Service Manager and other engineers to continuously improve processes and customer outcomes.
Core Competencies
  • Experience working within a Managed Service Provider (MSP) environment, including ticketing, SLA management, and client escalation processes.
  • Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise, N-Central, Datto, Kaseya, or NinjaOne).
  • Strong understanding of backup and disaster recovery solutions such as Datto, Veeam, or Acronis.
  • Familiarity with endpoint security, conditional access, MFA, and compliance frameworks (HIPAA, SOC2, etc.).
  • Proven ability to mentor others, manage priorities, and deliver results in a dynamic, customer-facing environment.
Qualifications
Required:
  • 5–7 years of relevant IT experience.
  • 1–3 years of experience in a senior technical or Tier III role.
  • Strong working knowledge of Microsoft Desktop and Server operating systems, including Windows 10/11 and Server 2016/2019/2022/2025.
  • Expertise with Active Directory, Microsoft Entra ID (Azure AD), Exchange, Microsoft 365, and Intune.
  • Strong understanding of networking principles, including switches, routers, firewalls, and wireless technologies.
  • Proficiency in server virtualization (on-premise and cloud-hosted, e.g., Hyper-V, VMware, Azure).
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong PowerShell scripting and automation abilities preferred.
Preferred:
  • Bachelor’s degree in an IT-related field.
  • Industry certifications (Microsoft, VMware, Cisco, Meraki, CompTIA, etc.).
  • Experience with storage technologies (NAS, SAN, cloud storage such as Azure Files or AWS).
  • Previous experience supporting multiple client environments in an MSP setting.
Benefits
  • Competitive salary based on experience.
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Paid time off and holidays.
  • Professional development opportunities and certification reimbursement.
  • Continuous learning and growth in a collaborative, team-driven culture.
Join Our Team
If you’re passionate about technology, thrive on solving complex problems, and want to be part of a team that values customer service above all else, we want to hear from you!
Apply today to join Advanced Business Solutions, where innovation, teamwork, and customer focus drive everything we do.

Apply