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Inbound Customer Support Specialist Jobs (NOW HIRING)

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albiware

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Talkdesk

Inbound Customer Support Agent

In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and ...

Cprime

Customer Support Specialist

Cincinnati, OH · On-site

$19 - $20/hr

Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no ... You will support inbound customer inquiries and resolve customer issues by delivering world-class ...

TWST Events

Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

- Customer Support Specialist Brief Overview The Customer Support Specialist is the front line of the ... This entry level role will own the intake, triage, classification, and routing of all inbound ...

AM Best Company

Customer Support Specialist

Oldwick, NJ · Hybrid

$19.75 - $26.50/hr

Educational assistance program Overview The Customer Support Specialist is responsible for ... Responsibilities Answer daily flow of inbound calls ensuring timely accurate responses to all ...

Cprime

Customer Support Specialist

Cincinnati, OH · On-site

$20/hr

Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no ... You will support inbound customer inquiries and resolve customer issues by delivering world-class ...

ISG Partners

Customer Support Specialist

Evanston, IL

$17.25 - $23.25/hr

Support Specialist Division: Customer Operations Location: Chicago, IL (Hybrid, 3 days onsite/week ... Manage and resolve inbound support tickets across chat, email, and additional channels with ...

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Inbound Customer Support Specialist information

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How much do inbound customer support specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for inbound customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is an inbound customer support specialist?

Inbound Customer Support Specialists are professionals who handle incoming customer inquiries, typically via phone, email, or chat. Their main role is to assist customers by answering questions, resolving issues, and providing product or service information. They serve as the frontline of customer service for a company, ensuring that customers have a positive experience and that their concerns are addressed efficiently. These specialists are trained to manage a variety of customer needs, from technical support to billing questions.

What are the key skills and qualifications needed to thrive as an inbound customer support specialist?

To thrive as an Inbound Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and resolving issues effectively. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive brand reputation.

How does an inbound customer support specialist typically collaborate with other departments to resolve customer issues?

Inbound Customer Support Specialists often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When an inquiry goes beyond routine troubleshooting, specialists escalate the issue to the appropriate department while maintaining communication with the customer to keep them informed. This collaborative approach helps ensure that customer problems are resolved efficiently and accurately, and it also gives support specialists valuable exposure to different aspects of the company, which can open up future career advancement opportunities.

What is the difference between Inbound Customer Support Specialist vs Customer Service Representative?

AspectInbound Customer Support SpecialistCustomer Service Representative
Primary RoleHandles incoming customer inquiries, troubleshooting, and support via phone, email, or chatProvides general customer assistance, processes orders, and addresses inquiries
Skills & CertificationsCommunication skills, problem-solving, product knowledge; certifications vary by industryCustomer service skills, communication; often no formal certifications required
Work EnvironmentCall centers, remote support, online chat platformsRetail stores, call centers, remote work
Industry UsageTech, retail, telecom, e-commerceRetail, hospitality, telecom, services

Both roles focus on assisting customers, but the Inbound Customer Support Specialist typically handles technical issues and troubleshooting, often requiring specific product knowledge. Customer Service Representatives provide broader support, including order processing and general inquiries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Inbound Customer Support Specialist jobs

What cities are hiring for Inbound Customer Support Specialist jobs?

Cities with the most Inbound Customer Support Specialist job openings:

What states have the most Inbound Customer Support Specialist jobs?

States with the most job openings for Inbound Customer Support Specialist jobs include:

What job categories do people searching Inbound Customer Support Specialist jobs look for?

The top searched job categories for Inbound Customer Support Specialist jobs are:

Inbound Customer Support Specialist jobs near you
Infographic showing various Inbound Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Customer Support Specialist

Ballston Spa National Bank

Ballston Spa, NY • On-site

$19 - $28/hr

Full-time

Retirement, PTO

Re-posted 15 days ago

Job description

Invest in your future with BSNB! Are you looking to start your career with a nationally recognized community bank that is named one of the Best Places to Work? Ballston Spa National Bank (BSNB) is looking to hire a Customer Support Specialist to support our growing Customer Support Operations department!
How do we invest in you? This position earns competitive pay and great benefits, including a 401(k) plan with a company match and pro-rated paid time off (PTO) based on the regular schedule. We also like to give back to our staff; We find ways throughout the year to thank them for their hard work. The success of each staff member, as well as the bank, is at the heart of how we work. Staff development is key to our success, and contributions by each individual are recognized and celebrated. If this sounds like the right opportunity for you to leverage your skills, join our close-knit team today!
A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALIST
As a Customer Support Specialist, you would provide support to the Customer Support Operations department. You are responsible for handling a large volume of inbound calls in a timely manner and completing customer follow-up as necessary. You will support branches in providing assistance with customer inquiries, while building positive relationships and identifying opportunities based on customer needs and BSNB's existing product suite. You will respond to support tickets through the internal system regarding cash management servicing needs, as well as complete daily and weekly reviews of customer activity with a focus on fraud prevention. You are always friendly and patient, always providing the exceptional customer service that we are known for. You get great satisfaction out of going above and beyond for customers and giving excellent customer service.
QUALIFICATIONS FOR A CUSTOMER SUPPORT SPECIALIST
  • High school diploma or GED required.
  • One year prior customer service experience required. One year prior banking experience preferred.
  • Must have data entry and keyboard experience with a working knowledge of spreadsheet and word processing applications.

ABOUT BALLSTON SPA NATIONAL BANK (BSNB)
Established in 1838, we are proud to provide financial solutions to businesses, individuals and families located in the greater Capital Region and beyond. Thirteen full-service banking offices coupled with digital banking services provide products and services geared towards meeting the needs of the markets we serve. As a community-minded financial institution, we make giving back and volunteer work a priority.
BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status or any other status protected by local, state, or federal law. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans. We thank all applicants for their interest and will contact those candidates who are under consideration.

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