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Inbound Customer Support Specialist Jobs (NOW HIRING)

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Real Soft Inc

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Customer Support Specialist

Cary, NC · On-site

$23.31/hr

Customer Support Specialist Location: Cary, NC (Hybrid - Tues-Thurs Onsite, Mon/Fri Remote ... Answer high-volume inbound calls and emails from landlords. * Support lease administration by ...

21st Century Dental Laboratory

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Customer Support Specialist

Garden City, NY · On-site

$20 - $25/hr

Customer Support Specialist 21st Century Dental Laboratory is seeking two full-time Customer ... Answer inbound phone calls from dental offices in a professional and friendly manner. * Provide ...

TWST Events

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Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

- Customer Support Specialist Brief Overview The Customer Support Specialist is the front line of the ... This entry level role will own the intake, triage, classification, and routing of all inbound ...

Cprime

Customer Support Specialist

Cincinnati, OH

$19 - $20/hr

Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no ... You will support inbound customer inquiries and resolve customer issues by delivering world-class ...

Cprime

Customer Support Specialist

Cincinnati, OH

$20/hr

Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no ... You will support inbound customer inquiries and resolve customer issues by delivering world-class ...

Paylocity

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

The Support Specialist I plays a pivotal role within our organization, acting as the front-line ... Maintain high inbound call availability to support customers * Gather pertinent data, identify ...

Kommissary

Customer Support Specialist

New York, NY · On-site

$20 - $22/hr

Customer Support Specialist (Call Center) Location: Bronx and Long Island City (On-Site) Job Type ... Answer inbound calls and respond to customer inquiries in both English and Spanish * Troubleshoot ...

Kommissary

Customer Support Specialist

Bronx, NY

$20 - $22/hr

Description Customer Support Specialist (Call Center) Location: Bronx and Long Island City (On-Site ... Answer inbound calls and respond to customer inquiries in both English and Spanish * Troubleshoot ...

Kommissary

Customer Support Specialist

Bronx, NY · On-site

$20 - $22/hr

Customer Support Specialist (Call Center) Location: Bronx and Long Island City (On-Site) Job Type ... Answer inbound calls and respond to customer inquiries in both English and Spanish * Troubleshoot ...

ProComm

Part Time Customer Support Specialist

Seneca, SC · On-site

$15 - $18/hr

We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role. To be successful in this role, you must have: * A welcoming voice with an upbeat tone

Checkr

Customer Support Specialist

Nashville, TN · On-site

$17.50 - $23.50/hr

As a Customer Support Specialist, you'll be on the front lines of delivering timely, empathetic ... Handle a high volume of inbound inquiries with excellent prioritization, time management, and ...

JobTread Software

Customer Support Specialist

Dallas, TX · On-site

$65K - $80K/yr

Strong Customer Support Specialists demonstrate high technical aptitude, are great at working with ... Provide inbound phone and email support as needed * Conduct product trainings via Zoom when ...

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All JobsInbound Customer Support Specialist Jobs

Inbound Customer Support Specialist information

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How much do inbound customer support specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for inbound customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Inbound Customer Support Specialist vs Customer Service Representative?

AspectInbound Customer Support SpecialistCustomer Service Representative
Primary RoleHandles incoming customer inquiries, troubleshooting, and support via phone, email, or chatProvides general customer assistance, processes orders, and addresses inquiries
Skills & CertificationsCommunication skills, problem-solving, product knowledge; certifications vary by industryCustomer service skills, communication; often no formal certifications required
Work EnvironmentCall centers, remote support, online chat platformsRetail stores, call centers, remote work
Industry UsageTech, retail, telecom, e-commerceRetail, hospitality, telecom, services

Both roles focus on assisting customers, but the Inbound Customer Support Specialist typically handles technical issues and troubleshooting, often requiring specific product knowledge. Customer Service Representatives provide broader support, including order processing and general inquiries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

How does an inbound customer support specialist typically collaborate with other departments to resolve customer issues?

Inbound Customer Support Specialists often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When an inquiry goes beyond routine troubleshooting, specialists escalate the issue to the appropriate department while maintaining communication with the customer to keep them informed. This collaborative approach helps ensure that customer problems are resolved efficiently and accurately, and it also gives support specialists valuable exposure to different aspects of the company, which can open up future career advancement opportunities.

What are the key skills and qualifications needed to thrive as an inbound customer support specialist?

To thrive as an Inbound Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and resolving issues effectively. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive brand reputation.

What is an inbound customer support specialist?

Inbound Customer Support Specialists are professionals who handle incoming customer inquiries, typically via phone, email, or chat. Their main role is to assist customers by answering questions, resolving issues, and providing product or service information. They serve as the frontline of customer service for a company, ensuring that customers have a positive experience and that their concerns are addressed efficiently. These specialists are trained to manage a variety of customer needs, from technical support to billing questions.
More about Inbound Customer Support Specialist jobs
What cities are hiring for Inbound Customer Support Specialist jobs? Cities with the most Inbound Customer Support Specialist job openings:
What states have the most Inbound Customer Support Specialist jobs? States with the most job openings for Inbound Customer Support Specialist jobs include:
What job categories do people searching Inbound Customer Support Specialist jobs look for? The top searched job categories for Inbound Customer Support Specialist jobs are:
Inbound Customer Support Specialist jobs near you
Infographic showing various Inbound Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Customer Support Specialist

Albi

Chicago, IL • On-site

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

About Albiware
Albiware is a B2B SaaS company building Albi, a project management platform purpose-built for the restoration and construction industry. Restoration contractors across North America rely on Albi to manage water, fire, and mold mitigation jobs, reconstruction projects, accounting integrations, and field documentation. We are a growing team focused on delivering a platform our customers depend on every day.
About the Role
We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for delivering responsive, accurate technical support to Albi customers. You will serve as a primary point of contact for inbound customer inquiries, triage and document product issues for our engineering team, and contribute to the ongoing improvement of our customer-facing and internal documentation.
This role is well suited for candidates beginning a career in SaaS support, customer success, or a related technical customer-facing field. Training will be provided on Albi's product, support tools, and internal workflows.
Key Responsibilities
  • Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear, accurate, and professional communication.
  • Diagnose product and account issues; reproduce reported problems and identify root cause.
  • Document confirmed bugs in Jira with reproduction steps, screenshots, and customer impact details.
  • Verify engineering fixes in QA prior to release and conduct regression testing.
  • Author and maintain customer-facing Help Desk articles in HubSpot and internal SOPs in Confluence.
  • Partner with Product, Engineering, Customer Success, and Billing on customer escalations and feature rollouts.

Requirements
Required Qualifications
  • 0-1 years of professional experience in customer service, technical support, or a related customer-facing role.
  • Associates Degree or higher
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to learn new software platforms and workflows quickly.
  • Customer-focused mindset with a commitment to professional, empathetic communication.
Preferred Qualifications
  • Prior experience in a SaaS, technical support, or help desk environment.
  • Familiarity with Intercom, Jira, Confluence, or HubSpot Service Hub.
  • Experience authoring help center articles, SOPs, or technical documentation.
  • Background or interest in the restoration, construction, insurance, or field services industries.
  • Basic familiarity with QuickBooks or other accounting software.
  • Basic familiarity with SQL.

Benefits
Benefits
We're driven by purpose, fueled by high energy, and backed by venture funding. We're unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating, which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.
We offer a generous compensation package which includes:
  • Good balance of personal autonomy and team collaboration on projects.
  • Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems.
  • Be in an environment where your input is highly valued and personal growth is prioritized.
  • Interesting and challenging work.
  • Competitive salary.
  • Generous PTO.
  • Medical, dental, and vision insurance coverage.
  • Regular team events and off-sites.
  • Continuing education, mentoring, and career development opportunities.
  • 401K Plan + Matching.

Note: As part of our continued growth, we'll be relocating to the heart of Chicago in Summer 2026. This role requires four day in-person participation - remote arrangements are not available. This is a direct-hire opportunity; we are not engaging agencies or contractors for this position. Candidates must be authorized to work in the United States and not require current or future visa sponsorship.
Your journey is your own, and we're here to help you thrive, no matter your starting point.

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