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Inbound Customer Support Specialist Jobs (NOW HIRING)

Wayvia

Customer Support Specialist

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely ... Manage inbound communication via telephone, email, support tickets, and customer portal. * Utilize ...

Paylocity

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

The Support Specialist I plays a pivotal role within our organization, acting as the front-line ... Maintain high inbound call availability to support customers * Gather pertinent data, identify ...

Kommissary

Customer Support Specialist

Bronx, NY · On-site

$20 - $22/hr

Customer Support Specialist (Call Center) Location: Long Island City (On-Site) Job Type: Full-Time ... Answer inbound calls and respond to customer inquiries in both English and Spanish * Troubleshoot ...

Kommissary

Customer Support Specialist

Bronx, NY · On-site

$20 - $22/hr

Customer Support Specialist (Call Center) Location: Long Island City (On-Site) Job Type: Full-Time ... Answer inbound calls and respond to customer inquiries in both English and Spanish * Troubleshoot ...

Kommissary

Customer Support Specialist

Bronx, NY · On-site

$20 - $22/hr

Description Customer Support Specialist (Call Center) Location: Long Island City (On-Site) Job Type ... Answer inbound calls and respond to customer inquiries in both English and Spanish * Troubleshoot ...

Checkr

Customer Support Specialist

Nashville, TN · On-site

$17.50 - $23.50/hr

As a Customer Support Specialist, you'll be on the front lines of delivering timely, empathetic ... Handle a high volume of inbound inquiries with excellent prioritization, time management, and ...

JobTread Software

Customer Support Specialist

Dallas, TX · On-site

$65K - $80K/yr

Strong Customer Support Specialists demonstrate high technical aptitude, are great at working with ... Provide inbound phone and email support as needed * Conduct product trainings via Zoom when ...

STRADA Search Group

Customer Support Specialist

Howell, NJ · On-site

$18 - $24.25/hr

Customer Support Specialist Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime. Primary Job Function: Customer Support Specialists are responsible for fielding all customer inquiries ...

JobTread Software

Customer Support Specialist

Dallas, TX · On-site

$72K/yr

Strong Customer Support Specialists demonstrate high technical aptitude, are great at working with ... Provide inbound phone and email support as needed * Conduct product trainings via Zoom when ...

Melaleuca, Inc.

Customer Support Specialist

Idaho Falls, ID · On-site

$17.25 - $23.25/hr

The Services Customer Support Specialist is directly involved in the support of all current ... Receive inbound service requests in an efficient and professional manner to resolve issues on the ...

Melaleuca, Inc.

Customer Support Specialist

Idaho Falls, ID · On-site

$17.25 - $23.25/hr

Overview The Services Customer Support Specialist is directly involved in the support of all ... Receive inbound service requests in an efficient and professional manner to resolve issues on the ...

Melaleuca, Inc.

Customer Support Specialist

Idaho Falls, ID · On-site

$17.25 - $23.25/hr

Overview The Services Customer Support Specialist is directly involved in the support of all ... Receive inbound service requests in an efficient and professional manner to resolve issues on the ...

unitQ

Customer Support Specialist

San Francisco, CA

$21.25 - $28.50/hr

About the Opportunity We're looking for a Customer Support Specialist who can problem-solve on ... Act as an escalation point for all inbound cases from our clients and the Customer Success team.

unitQ

Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

About the Opportunity We're looking for a Customer Support Specialist who can problem-solve on ... Act as an escalation point for all inbound cases from our clients and the Customer Success team.

unitQ

Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

About the Opportunity We're looking for a Customer Support Specialist who can problem-solve on ... Act as an escalation point for all inbound cases from our clients and the Customer Success team.

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Inbound Customer Support Specialist information

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How much do inbound customer support specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for inbound customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is an inbound customer support specialist?

Inbound Customer Support Specialists are professionals who handle incoming customer inquiries, typically via phone, email, or chat. Their main role is to assist customers by answering questions, resolving issues, and providing product or service information. They serve as the frontline of customer service for a company, ensuring that customers have a positive experience and that their concerns are addressed efficiently. These specialists are trained to manage a variety of customer needs, from technical support to billing questions.

What are the key skills and qualifications needed to thrive as an inbound customer support specialist?

To thrive as an Inbound Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and resolving issues effectively. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive brand reputation.

How does an inbound customer support specialist typically collaborate with other departments to resolve customer issues?

Inbound Customer Support Specialists often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When an inquiry goes beyond routine troubleshooting, specialists escalate the issue to the appropriate department while maintaining communication with the customer to keep them informed. This collaborative approach helps ensure that customer problems are resolved efficiently and accurately, and it also gives support specialists valuable exposure to different aspects of the company, which can open up future career advancement opportunities.

What is the difference between Inbound Customer Support Specialist vs Customer Service Representative?

AspectInbound Customer Support SpecialistCustomer Service Representative
Primary RoleHandles incoming customer inquiries, troubleshooting, and support via phone, email, or chatProvides general customer assistance, processes orders, and addresses inquiries
Skills & CertificationsCommunication skills, problem-solving, product knowledge; certifications vary by industryCustomer service skills, communication; often no formal certifications required
Work EnvironmentCall centers, remote support, online chat platformsRetail stores, call centers, remote work
Industry UsageTech, retail, telecom, e-commerceRetail, hospitality, telecom, services

Both roles focus on assisting customers, but the Inbound Customer Support Specialist typically handles technical issues and troubleshooting, often requiring specific product knowledge. Customer Service Representatives provide broader support, including order processing and general inquiries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Inbound Customer Support Specialist jobs

What cities are hiring for Inbound Customer Support Specialist jobs?

Cities with the most Inbound Customer Support Specialist job openings:

What states have the most Inbound Customer Support Specialist jobs?

States with the most job openings for Inbound Customer Support Specialist jobs include:

What job categories do people searching Inbound Customer Support Specialist jobs look for?

The top searched job categories for Inbound Customer Support Specialist jobs are:

Inbound Customer Support Specialist jobs near you
Infographic showing various Inbound Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Customer Support Specialist

Zagers Pool and Spa

Hudsonville, MI • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Benefits:
  • Critical illness & accident insurance
  • Short term disability
  • Simple IRA matching
  • Health insurance
  • Paid time off
  • Vision insurance
  • Competitive salary
  • Dental insurance
  • Employee discounts

Bring the Vacation Home!

Are you passionate about exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? Zagers Pool & Spa, a premier pool and spa company in West Michigan, is searching for a Customer Support Specialist to join our growing team!
About Zagers:

For over 60 years, Zagers has been helping families create their dream backyards – turning them into personal oases where memories are made. With four retail locations and the largest service department in the area, we are committed to providing top-notch products and service, ensuring our customers can relax and "vacation in their own backyard." As a locally owned and operated business, we pride ourselves on building lasting relationships with our customers and providing the support they need to enjoy their pools and spas to the fullest.
What You'll Do:

As a Customer Support Specialist, you'll be the voice of Zagers, answering calls and providing outstanding service to our valued customers. You'll:
  • Answer inbound and outbound calls promptly and courteously, ensuring each customer feels heard and valued.
  • Provide accurate information and guide customers to the appropriate department or person for their needs.
  • Skillfully address customer inquiries, concerns, and complaints, working to find solutions and ensure satisfaction.
  • Become proficient in our systems, including MS Office Suite, Adobe Sign, and Evosus Platform, to manage service schedules, parts orders, and billing efficiently.
  • Collaborate effectively with team members across departments to create a seamless and positive customer experience.
  • Embrace ongoing training opportunities to enhance your knowledge and customer service skills.
Why Zagers?

At Zagers, we believe in creating a workplace where our employees can thrive. We offer:
  • A fun and dynamic team environment where collaboration and a positive attitude are key.
  • Competitive pay and benefits including health, dental, and vision insurance, Simple IRA matching, and paid time off.
  • Comprehensive training to ensure you have the knowledge and tools to succeed.
  • A company culture that values work-life balance and understands the importance of family time.
Ready to Make a Splash?

If you're a highly organized, customer-focused individual who's ready to join a company that cares about its employees and its community, we want to hear from you! Submit your resume today and become part of the Zagers family.