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Customer Service Manager Jobs (NOW HIRING)

iStaffing

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Customer Service Manager

Fontana, CA · On-site

$85K - $95K/yr

Pay: $85,000.00 - $95,000.00 per year Job Summary iStaffing is seeking a hands-on Customer Service Manager to lead our Customer Service function for the Western Region. This is a working manager role ...

RouteGenie

Customer Service Manager

Buffalo, NY · On-site

$70K - $125K/yr

In this role, you'll manage the global Customer Service Representative team to ensure customer success and operational efficiency, serving as the escalation point for complex technical or process ...

Bi-Mart Corporation

Customer Service Manager

Ellensburg, WA · On-site

$19.75 - $21.40/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Atlas Copco

Customer Service Manager

Rock Hill, SC · On-site

Your role As a Customer Service Manager, your mission is to provide Customer Service to end users and distributors, ensuring that the company business goals of growth, market share, profitability and ...

Vestis

Customer Service Manager

Minneapolis, MN · On-site

$70K/yr

Location: Minneapolis, MN 55413 Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for ...

Office Depot

Customer Service Manager

Stillwater, MN · On-site

The Customer Service Manager, will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership ...

Ellsworth

Customer Service Manager

Germantown, WI

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Manager opportunity. This role reports ...

Wendy's

Customer Service Manager

Orono, ME · On-site

POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...

DHL

Customer Service Manager

Rantoul, IL · On-site

$70K - $98K/yr

Customer Service Manager ?The Customer Service Manager role has a national salary range of $70,000 - $98,000. For roles within California the range is $75,000 - $104,000 and Washington is $81,000 ...

Wendy's

Customer Service Manager

Garden City, ID · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Fort Dodge, IA · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

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Customer Service Manager information

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$24.5K

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How much do customer service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

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Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

iStaffing

Fontana, CA • On-site

$85K - $95K/yr

Full-time

Posted 3 days ago

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Job description

Pay: $85,000.00 - $95,000.00 per year

Job description:

Job Summary
iStaffing is seeking a hands-on Customer Service Manager to lead our Customer Service function for the Western Region. This is a working manager role, meaning the individual will not only lead the department but will also personally manage several of the company’s key strategic customer accounts.

This position will oversee a team of 4 Account Coordinators:

  • 2 based in Fontana, CA
  • 2 based in Arizona

We are looking for a strong leader who can improve accountability, service execution, customer communication, team performance, and overall department effectiveness while working cross-functionally with Sales, Operations, Supply Chain, Logistics, and Finance

Key Responsibilities:

  • Lead, coach, and develop a team of 4 Account Coordinators
  • Manage workload, priorities, and performance across multiple locations
  • Personally manage several top strategic customer accounts
  • Serve as escalation point for customer service issues
  • Monitor open orders, shipment delays, service concerns, and account issues
  • Improve customer service processes and reduce recurring service errors
  • Hold team accountable for responsiveness, accuracy, and execution
  • Partner closely with Sales, Operations, Supply Chain, Purchasing, Logistics, and Finance
  • Track and improve customer service KPIs and departmental performance
  • Travel occasionally to Arizona for team support and oversight

Candidate Profile We Are Seeking

This is not a senior customer service rep role. We are looking for a true working manager and people leader.

Strong candidates should have:

  • Leadership experience managing customer service/account management teams
  • Experience in distribution, packaging, manufacturing, supply chain, or logistics
  • Strategic account/customer ownership experience
  • Strong escalation management and problem-solving skills
  • Experience improving team performance and accountability
  • Ability to work in a fast-paced operational environment
  • ERP / CRM experience preferred

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