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Customer Service Manager Jobs (NOW HIRING)

Moser's

Customer Service Manager

Fulton, MO

$16 - $17/hr

Customer Service Manager - Immediate Opening Location: Moser's Grocery Store - Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

Vallen

Customer Service Manager

Houston, TX · On-site

The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

Ritchie Bros.

Customer Service Manager

Napavine, WA

The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link ...

Vestis

Customer Service Manager

Tucson, AZ · On-site

Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...

tcw

Customer Service Manager

Dallas, TX

Maintains customer satisfaction by providing problem-solving resources; managing staff. Determines customer service requirements by maintaining contact with customers; visiting operational ...

Wendy's

Customer Service Manager

Nampa, ID · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Twin Falls, ID · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Nampa, ID · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Meridian, ID · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Lawn Doctor

Customer Service Manger

Miami, FL · On-site

$37.50K - $45K/yr

Vision insurance Customer Service Manager Company: Lawn Doctor Location: Summerville, SC Lawn Doctor is looking for an experienced and self-motivated Customer Service Manager to lead our office team.

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Vallen

Customer Service Manager

Houston, TX

The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

Viking Packaging

Customer Service Manager

New Paltz, NY · On-site

$85K - $110K/yr

Overview Customer Service Manager At Viking Packaging, we believe great customer service is more than answering emails and entering orders - it's about leading teams, solving problems, and helping ...

iStaffing

Be Seen First

Customer Service Manager

Fontana, CA · On-site

$85K - $95K/yr

Pay: $85,000.00 - $95,000.00 per year Job Summary iStaffing is seeking a hands-on Customer Service Manager to lead our Customer Service function for the Western Region. This is a working manager role ...

Bi-Mart Corporation

Customer Service Manager

Ellensburg, WA · On-site

$19.75 - $21.40/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

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Customer Service Manager information

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$24.5K

$58K

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How much do customer service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

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Customer Service Manager jobs near you

Customer Service Manager

Moser's

Fulton, MO

$16 - $17/hr

Other

Posted 18 days ago

Job description

Description

Now Hiring: Customer Service Manager - Immediate Opening

Location: Moser's Grocery Store - Fulton, MO

FLSA Status: Non-exempt


Get Paid. Get Perks. Get Ownership.

Join a 100% employee-owned company where your work directly contributes to your future. Looking for a customer service, retail management, or front-end leadership opportunity in Fulton, MO? As a Customer Service Manager, you'll lead front-end operations, support team members, and help create an outstanding shopping experience in a fast-paced grocery store environment.


What You Get

  • Weekly pay + competitive wages
  • Employee-Owned (ESOP) - earn company stock at no cost to you
  • Full-time, stable hours
  • Leadership development and advancement opportunities
  • Hands-on experience in retail operations and team leadership
  • Opportunity to grow within store leadership roles
  • A team-focused environment where you can take ownership

What You'll Do

  • Supervise front-end operations and checkout processes
  • Train, mentor, and support cashiers and front-end team members
  • Resolve customer concerns and ensure excellent customer service
  • Monitor cash handling procedures and POS system accuracy
  • Schedule staff and assign daily tasks
  • Enforce store policies and operational procedures
  • Support overall store operations and collaborate with leadership
  • Manage lottery machine operations and front-end compliance
  • Help improve customer experience and operational efficiency
  • Maintain a clean, organized, and customer-friendly front-end area

What We're Looking For

  • Previous customer service, retail, or front-end management experience preferred
  • Strong leadership and team management skills
  • Excellent communication, problem-solving, and conflict-resolution abilities
  • Experience with cash handling and POS systems
  • Knowledge of customer service best practices and store procedures
  • Ability to multi-task in a fast-paced environment
  • Professionalism, reliability, and attention to detail
  • Willingness to collaborate with fellow employee-owners and management
  • Flexible full-time availability (days, evenings, weekends, holidays)

Work Environment

  • Fast-paced grocery store front-end environment
  • Exposure to varying temperatures near entrances and exits
  • Standing for extended periods; lifting up to 25-50 lbs

This is not an official description but represents major responsibilities a new hire can expect to perform.


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