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Customer Service Manager Jobs (NOW HIRING)

Ebco Inc

Customer Service Manager

Elgin, IL · On-site

The Customer Service Manager has overall responsibility for the performance of the Account Management Department. Additional responsibilities will include entering customer orders and forecast on a ...

Safe Fleet

Customer Service Manager

Belton, MO · On-site

Description Customer Service Manager ROM Manufacturing Position Summary The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional ...

The State of Arizona

Customer Service Manager

Nogales, AZ · On-site

$57K/yr

Customer Service Manager Apply now Job No: 541609 Work Type: Full-time Location: NOGALES Categories: Administrative Support/Customer Service, Management/Supervisor DEPT OF TRANSPORTATION Be a part of ...

Ebco Inc

Customer Service Manager

Elgin, IL · On-site

Job Overview The Customer Service Manager will lead our Account Management Department and mentor our Account Management Team with a focus on providing world-class customer service. The Customer ...

ActOne Group

Customer Service Manager

Fontana, CA

Customer Service Manager Location: Fontana, CA (On-Site) A growing distribution company is seeking a hands-on Customer Service Manager to lead a team of Account Coordinators supporting customers ...

Moser's

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

Customer Service Manager - Immediate Opening Location: Moser's Grocery Store - Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your ...

Pro Food Systems, Inc

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

Customer Service Manager - Immediate Opening Location: Moser's Grocery Store - Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your ...

Poclain

Customer Service Manager

Sturtevant, WI · On-site

Customer Service Manager The Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You ...

Robert Half

Customer Service Manager

Kansas City, MO · On-site

$75K - $85K/yr

We are looking for a Customer Service Manager to lead the client experience for corporate branding programs and digital ordering services. This role focuses on improving every stage of the customer ...

Exos

Customer Service Manager

Saint Paul, MN

$20 - $24/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$66K - $106K/yr

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

NVENIA

Customer Service Manager

Wood Dale, IL · On-site

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

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Customer Service Manager information

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How much do customer service manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What cities are hiring for Customer Service Manager jobs? Cities with the most Customer Service Manager job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
Who are the top companies hiring for Customer Service Manager jobs? The top employers for Customer Service Manager jobs are:
What states have the most Customer Service Manager jobs? States with the most job openings for Customer Service Manager jobs include:
What job categories do people searching Customer Service Manager jobs look for? The top searched job categories for Customer Service Manager jobs are:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

Ebco Inc

Elgin, IL • On-site

Other

Posted 22 days ago

Job description

Description

Job Overview

The Customer Service Manager will lead our Account Management Department and mentor our Account Management Team with a focus on providing world-class customer service. The Customer Service Manager has overall responsibility for the performance of the Account Management Department. Additional responsibilities will include entering customer orders and forecast on a weekly basis, managing customer open orders, resolving issues, facilitating customer requests, and coordinating on-time delivery. The Customer Service Manager will work to build and maintain a win-win relationship with customer contacts through both phone and email correspondence and help solve day-to-day issues.


Job Functions

Leadership, Resources, & Team Development

  • Foster a customer centric, results driven culture emphasizing ownership, responsiveness, and cross functional collaboration
  • Develop talent through coaching, performance management, succession planning, and clear career development pathways
  • Align individual goals with team and company objectives; conduct performance reviews and provide ongoing feedback
  • Evaluate staffing needs, allocate workload effectively, maintain cross training depth, and ensure coverage and continuity
  • Serve as the senior escalation point for complex customer issues and act as the voice of the customer in cross functional leadership discussions
  • Act as the "voice of the customer" at the leadership level, representing customer impact in cross functional discussions

Operational Management & Daily Execution 

  • Lead and oversee day to day Account Management and customer service operations across all service channels
  • Ensure timely, professional customer communication and effective resolution of escalations and complaints
  • Build strong cross functional partnerships to resolve service issues impacting the customer experience
  • Manage team capacity and workload to maintain service continuity during demand fluctuations or disruptions
  • Ensure operational readiness during supply constraints, system outages, logistics challenges, or customer transitions

Strategy, Planning & Performance Management

  • Develop, refine, and enforce customer service policies, procedures, and operating standards
  • Establish service goals and performance metrics; analyze results and coach the team toward continuous improvement
  • Translate customer feedback and performance data into actionable insights and recommendations for leadership
  • Identify growth opportunities, operational efficiencies, and cost to serve reduction initiatives.
  • Lead customer related transformation efforts, including technology improvements and service model enhancements, in partnership with cross functional teams

Customer Service & Experience Ownership

  • Own the end to end customer service experience, ensuring consistent, professional handling of inquiries and escalations
  • Define and maintain customer communication standards for delays, disruptions, pricing changes, and policy updates
  • Champion proactive communication to manage expectations and minimize surprises
  • Strengthen long term customer relationships through effective service recovery, accountability, and continuous improvement

Process Improvement & Risk Management

  • Identify systemic service issues and customer risk drivers through root cause analysis and trend reporting
  • Lead continuous improvement initiatives to improve efficiency, reduce errors, and lower cost to serve
  • Partner cross functionally to proactively identify and mitigate customer risks related to supply, invoicing, or operational changes

Customer Service Responsibilities

  • Enter customer sales orders
  • Process EDI orders and forecast
  • Enter/import customer forecast
  • Manage all open orders/complete customer open order reports
  • Proactive reach out to customers regarding issues/delays
  • Handle customer-initiated requests
  • Build strong customer relationships and work towards win-win solutions
  • Other duties as assigned


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