As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while ...
As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while ...
Customer Service Manager
Lake Point, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Lake Point, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
$50K - $55K/yr
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
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Customer Service Manager
$50K - $55K/yr
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
Customer Service Manager
Bluffdale, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Draper, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Hurricane, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Hurricane, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Cedar City, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Cedar City, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Bluffdale, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle Mountain, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle Mountain, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Cedar City, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Cedar City, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Beaver, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle Mountain, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Eagle Mountain, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Salt Lake City, UT · On-site
$18.90 - $20.40/hr
-FULL-TIME POSITION -OPEN AVAILABILITY INCLUDING WEEKENDS AND HOLIDAYS REQUIRED -PREVIOUS MANAGEMENT EXPERIENCE PREFERRED -EXCELLENT CUSTOMER SERVICE REQUIRED $18.90 - $20.40 PER HOUR GENERAL PURPOSE:
Customer Service Manager
Salt Lake City, UT · On-site
$18.90 - $20.40/hr
-FULL-TIME POSITION -OPEN AVAILABILITY INCLUDING WEEKENDS AND HOLIDAYS REQUIRED -PREVIOUS MANAGEMENT EXPERIENCE PREFERRED -EXCELLENT CUSTOMER SERVICE REQUIRED $18.90 - $20.40 PER HOUR GENERAL PURPOSE:
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
$18/hr
Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Customer Service Manager
Santa Clara, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Customer Service Manager
Santa Clara, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Customer Service Manager
Santa Clara, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Customer Service Manager
Santa Clara, UT · On-site
$18.90 - $20.40/hr
Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:
Lead Customer Service Manager
Salt Lake City, UT · On-site
$21.77 - $23.27/hr
Trains Customer Service Managers on resolving associate issues with the Foodie Club Card * Ensures checkers and courtesy clerks are following procedures and providing exceptional customer service
Lead Customer Service Manager
Salt Lake City, UT · On-site
$21.77 - $23.27/hr
Trains Customer Service Managers on resolving associate issues with the Foodie Club Card * Ensures checkers and courtesy clerks are following procedures and providing exceptional customer service
Customer Service Manager information
See Utah salary details
$22.3K - $28.6K
5% of jobs
$28.6K - $35K
14% of jobs
$37.4K is the 25th percentile. Wages below this are outliers.
$35K - $41.3K
16% of jobs
The median wage is $47K / yr.
$41.3K - $47.6K
17% of jobs
$47.6K - $54K
12% of jobs
$54K - $60.3K
9% of jobs
$61.7K is the 75th percentile. Wages above this are outliers.
$60.3K - $66.6K
11% of jobs
$66.6K - $73K
6% of jobs
$73K - $79.3K
5% of jobs
$79.3K - $85.6K
2% of jobs
$85.6K - $91.9K
3% of jobs
$22.3K
$52.8K
$91.9K
How much do customer service manager jobs pay per year?
As of Jul 19, 2026, the average yearly pay for customer service manager in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the 7 Cs of customer service?
The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What do you do as a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.
What is the role of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What's the highest paying customer service job?
The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.
What are the 7 C's of customer service?
The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Utah? The most popular types of Customer Service jobs in Utah are:
What are popular job titles related to Customer Service Manager jobs in Utah? For Customer Service Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Utah look for? The top searched job categories for Customer Service Manager jobs in Utah are:
- Evening Disney Store Customer Service
- Streamline Services
- Director Of Warranty
- Online Retail Customer Service
- Contractual Customer Success Manager
- Night Shift Customer Service Representative Teleperformance
- Weekend Toyota Customer Service Representative
- Customer Service Representative Teleperformance
- Full Time Customer Service Representative Teleperformance
- Online Customer Service Rep
What cities in Utah are hiring for Customer Service Manager jobs? Cities in Utah with the most Customer Service Manager job openings:
Full-time
Posted 18 days ago
Job description
Company Description
Kanz is redefining recruitment in high-growth markets with an AI-powered platform that automates 70% of hiring workflows. We're looking for a driven, entrepreneurial Account Executive to lead our revenue growth in Saudi Arabia. You'll be the face of Kenz to our early agency and corporate clients - and a key force in reaching our first $1.6M ARR milestone.
Why Join Kenz?
Shape the sales foundation of a fast-growing, mission-driven startup
Work directly with the CEO and be rewarded for your wins
Make an impact on local employment and national Saudization goals
Job Description
We're looking for a Customer Service Manager to join our team in Salt Lake City, Utah. In this role, you'll lead a dynamic customer service team, drive operational excellence, and ensure every customer interaction reflects our commitment to exceptional service. As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while consistently exceeding customer expectations.
- Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards
- Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints
- Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities
- Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members
- Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions
- Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed
- Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues
- Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness
- Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement
- Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values
Qualifications
- 3+ years of professional experience in customer service roles
- 2+ years of supervisory or management experience leading customer service teams
- Proven expertise in customer service operations and best practices
- Strong interpersonal and communication skills, with the ability to connect with diverse customer bases and team members
- Excellent problem-solving and conflict resolution abilities
- Proficiency with customer relationship management (CRM) software and related customer service tools
- Demonstrated ability to analyze data and use insights to drive performance improvements
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Experience training and developing customer service staff
- Knowledge of multi-channel customer support (phone, email, chat, social media)
- Preferred: Experience with quality assurance programs and process improvement initiatives
- Preferred: Customer service certification or relevant professional training
Additional Information
Kanz is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds, particularly those from underrepresented groups in technology.