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Call Center Administrator Jobs (NOW HIRING)

PROGYNY

Senior Call Center Administrator

Manhattan, NY · On-site

$94K - $128K/yr

We are seeking a Senior Contact Center Telephony Administrator to support Progyny's continued ... Design, configure, and optimize inbound and outbound call flows, including agent and skill-based ...

Progyny

Senior Call Center Administrator

Manhattan, NY · On-site +1

$94K - $128K/yr

We are seeking a Senior Contact Center Telephony Administrator to support Progyny's continued ... Design, configure, and optimize inbound and outbound call flows, including agent and skill-based ...

prometric

Test Center Administrator

Greensboro, NC

$12.75 - $15.50/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator

Greensboro, NC · On-site

$12.75 - $15.50/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator

Greensboro, NC

$12.75 - $15.50/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator

Greensboro, NC · On-site

$15/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Fort Myers, FL

$12.25 - $15/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Knoxville, TN

$12.75 - $15.25/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Allentown, PA · On-site

$13 - $15.75/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Wichita, KS · On-site

$11.75 - $14.25/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Pittsburgh, PA

$12.75 - $15.50/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

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Call Center Administrator information

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$36K

$76.7K

$143K

How much do call center administrator jobs pay per year?

As of Aug 4, 2026, the average yearly pay for call center administrator in the United States is $76,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by call center administrators, and how are they addressed?

Call Center Administrators often manage issues like high call volumes, scheduling conflicts, and maintaining consistent service quality among staff. They address these challenges by using advanced scheduling software, real-time monitoring tools, and supporting their teams with clear communication and targeted training. Additionally, they may collaborate closely with IT and management to resolve technical issues quickly and implement process improvements. Remaining adaptable and proactive helps administrators ensure smooth operations and a positive customer experience. Understanding these challenges and how to overcome them can help you excel in the role and prepare for leadership opportunities.

What are the key skills and qualifications needed to thrive in the call center administrator position, and why are they important?

A Call Center Administrator should possess strong organizational skills, experience in call center operations, and typically an associate's or bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, call routing systems, and workforce management tools is important, and certifications such as CompTIA Project+ or CCNA can be beneficial. Excellent interpersonal abilities, problem-solving skills, and the capacity to communicate effectively with diverse teams are valuable soft skills in this position. These qualifications ensure efficient call center operations, enhance customer service, and support both staff and management needs.

What is a call center administrator?

A Call Center Administrator oversees the daily operations of a call center, ensuring efficiency, productivity, and customer satisfaction. They manage staffing, monitor performance metrics, implement policies, and troubleshoot technical or operational issues. Their role also includes training employees, maintaining compliance with company standards, and optimizing workflows to improve service quality. Effective communication, problem-solving, and leadership skills are essential for success in this role.

More about Call Center Administrator jobs
What are the most commonly searched types of Call Center Administrator jobs? The most popular types of Call Center Administrator jobs are:
What states have the most Call Center Administrator jobs? States with the most job openings for Call Center Administrator jobs include:
What job categories do people searching Call Center Administrator jobs look for? The top searched job categories for Call Center Administrator jobs are:
Call Center Administrator jobs near you
Infographic showing various Call Center Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,697 per year, or $36.9 per hour.

Call Center Administrator

Christian Counseling Associates

Greensburg, PA • On-site

$14/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description


Christian Counseling Associates (CCA) provides individual, marriage, and family counseling.We serve Christians who want their faith integrated into the counseling process and those holding any beliefs or attitudes toward spirituality. We are the leading faith-based counseling organization in Western Pennsylvania.


Position Overview:We are seeking a dedicated and organized Client Service Representative and Scheduler to join our call center and scheduling department. The successful candidate will be responsible for answering phone calls, scheduling appointments for incoming clients, and providing exceptional customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.


Key Responsibilities:

  • Answer incoming phone calls and respond to client inquiries in a professional and courteous manner.
  • Schedule and manage appointments for clients using the company's scheduling system.
  • Confirm appointments and send reminders to clients.
  • Handle client complaints or issues with empathy and provide appropriate solutions.
  • Maintain accurate and up-to-date client records in the database.
  • Collaborate with other team members to ensure smooth and efficient scheduling operations.
  • Perform other administrative tasks as required.


Position Details

  • Mostly remote with a few in-person meetings a year.
  • Monday-Friday. Most shifts afternoon 12-5pm available
  • 20-25 hours a week to start

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