ZipRecruiter

Log In

1

Call Center Administrator Jobs (NOW HIRING)

prometric

Test Center Administrator

Greensboro, NC

$12.75 - $15.50/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator

Greensboro, NC

$12.75 - $15.50/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator

Greensboro, NC

$12.75 - $15.50/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator

Greensboro, NC · On-site

$15/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Knoxville, TN · On-site

$12.75 - $15.25/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Worthington, OH

$12.25 - $15/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ann Arbor, MI · On-site

$13 - $15.75/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION: Ann ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Nashville, TN

$12.75 - $15.50/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Raleigh, NC

$13 - $15.50/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Las Cruces, NM

$13 - $15.75/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION: Las ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI

$12.75 - $15.25/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Asheville, NC

$12.50 - $15.25/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION ... Minimum of one year of customer service experience required, in person (call center, retail ...

next page

Showing results 1-20

All JobsCall Center Administrator Jobs

Call Center Administrator information

See salary details

$36K

$76.7K

$143K

How much do call center administrator jobs pay per year?

As of Jul 13, 2026, the average yearly pay for call center administrator in the United States is $76,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Call Center Administrators, and how are they addressed?

Call Center Administrators often manage issues like high call volumes, scheduling conflicts, and maintaining consistent service quality among staff. They address these challenges by using advanced scheduling software, real-time monitoring tools, and supporting their teams with clear communication and targeted training. Additionally, they may collaborate closely with IT and management to resolve technical issues quickly and implement process improvements. Remaining adaptable and proactive helps administrators ensure smooth operations and a positive customer experience. Understanding these challenges and how to overcome them can help you excel in the role and prepare for leadership opportunities.

What are the key skills and qualifications needed to thrive in the Call Center Administrator position, and why are they important?

A Call Center Administrator should possess strong organizational skills, experience in call center operations, and typically an associate's or bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, call routing systems, and workforce management tools is important, and certifications such as CompTIA Project+ or CCNA can be beneficial. Excellent interpersonal abilities, problem-solving skills, and the capacity to communicate effectively with diverse teams are valuable soft skills in this position. These qualifications ensure efficient call center operations, enhance customer service, and support both staff and management needs.

What is a Call Center Administrator job?

A Call Center Administrator oversees the daily operations of a call center, ensuring efficiency, productivity, and customer satisfaction. They manage staffing, monitor performance metrics, implement policies, and troubleshoot technical or operational issues. Their role also includes training employees, maintaining compliance with company standards, and optimizing workflows to improve service quality. Effective communication, problem-solving, and leadership skills are essential for success in this role.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include bonuses or performance incentives.

What is the 3 month rule for jobs?

The 3 month rule in a call center administrator role often refers to a probationary period of three months, during which performance is evaluated before confirming permanent employment. This period allows employers to assess skills, reliability, and fit for the position. Successful completion may lead to benefits, increased responsibilities, or contract renewal.

What jobs pay 4000 a week without a degree?

A Call Center Administrator typically earns less than $4,000 a week, but some high-level sales or management roles in sales, real estate, or freelance consulting can reach or exceed that income level without requiring a degree. These positions often rely on experience, skills, and performance rather than formal education. Earning this level may also involve commission, bonuses, or entrepreneurial efforts.

What is the role of a call Centre administrator?

A call center administrator manages daily operations of a call center, including supervising staff, ensuring quality service, handling scheduling, and maintaining customer records. They often use call management software and require strong organizational and communication skills to ensure efficient customer support.
More about Call Center Administrator jobs
What are the most commonly searched types of Call Center Administrator jobs? The most popular types of Call Center Administrator jobs are:
What states have the most Call Center Administrator jobs? States with the most job openings for Call Center Administrator jobs include:
What job categories do people searching Call Center Administrator jobs look for? The top searched job categories for Call Center Administrator jobs are:
Call Center Administrator jobs near you
Infographic showing various Call Center Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $76,697 per year, or $36.9 per hour.
UC & Call Center Administrator

UC & Call Center Administrator

Eating Recovery Center

Aurora, CO

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Eating Recovery Center rating

6.4

Company rating: 6.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Who We Are

At ERC Pathlight, we're on a mission to change lives—and we're looking for people who feel called to do the same.

As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.

Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.

Why Join Us

When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.

Here, your work matters. Your ideas matter. You matter.

If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.

Come build hope. Come save lives. Come grow with us.

**This position requires current, unrestricted authorization to work in the United States on a permanent basis. **

What You'll Be Doing:

The Systems Administrator, Unified Communications & Contact Center is responsible for the administration, maintenance, support, and continuous improvement of the organization's enterprise unified communications and contact center technologies. This role serves as the primary technical administrator for Microsoft Teams Phone, Amazon Connect, CallTower, Retarus fax services, and other enterprise communication platforms that support corporate operations, patient admissions, clinical teams, and treatment facilities nationwide.

Working closely with Infrastructure, Service Desk, Clinical Operations, Patient Admissions, Security, and third-party vendors, this individual ensures highly available, secure, and reliable voice communication services while supporting infrastructure modernization initiatives, troubleshooting complex technical issues, automating operational processes, and implementing new technologies that improve the teammate and patient experience.

Success in this role requires strong technical ownership, proactive communication, effective cross-functional collaboration, sound engineering judgment, and a commitment to documenting work, following through on commitments, and continuously improving both technology and operational processes.

The ideal candidate combines strong technical expertise with excellent analytical, troubleshooting, and customer service skills and is comfortable working across cloud and on-premises infrastructure in a healthcare environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Unified Communications & Contact Center Administration: Administers Microsoft Teams Phone, Amazon Connect, CallTower, Retarus, and other enterprise communication platforms. Configures, maintains, and supports telephony, contact center, auto attendant, call queue, voicemail, routing, enterprise fax, messaging, and related services to ensure secure, reliable, and highly available operations.
  • Infrastructure Operations & Technical Support: Provides advanced Tier II/III support for unified communications and related infrastructure. Troubleshoots complex issues across Microsoft 365, Windows Server, Active Directory, networking, identity services, virtualization, and integrated enterprise systems. Participates in an after-hours on-call rotation for critical incidents, maintenance, and operational emergencies.
  • Engineering, Automation & Continuous Improvement: Improves operational efficiency, service reliability, and user experience through infrastructure modernization, PowerShell scripting, workflow automation, process optimization, and the implementation of new technologies aligned with organizational goals.
  • Cross-Functional Collaboration & Technical Leadership: Collaborates with Infrastructure, Service Desk, Clinical Operations, Patient Admissions, Information Security, vendors, and business stakeholders to design, implement, support, and improve enterprise communication services. Contributes engineering expertise, operational insight, and implementation recommendations during Technical Exchange Meetings (TEMs), project planning, technical reviews, architecture discussions, and other cross-functional initiatives.
  • Operational Excellence & Service Ownership: Owns assigned systems and services by proactively identifying issues, communicating status and risks, following through on commitments, and driving problems to resolution. Contributes to incident, problem, change, and knowledge management processes aligned with ITIL best practices.
  • Documentation & Knowledge Management: Creates and maintains accurate technical documentation, implementation procedures, standard operating procedures, operational runbooks, system diagrams, and knowledge articles to promote operational consistency, knowledge sharing, and business continuity.
  • Professional Development: Keeps technical skills current through professional development, training, certifications, independent learning, and participation in organizational initiatives. Supports the continued growth and maturity of the Infrastructure & Operations team.

Education Requirements:

  • Associates Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent relevant professional experience and/or industry certifications.
    (REQUIRED)
  • Bachelor's Degree or higher in Information Technology, Computer Science, Information Systems, or a related field, or equivalent relevant professional experience and/or industry certifications.(PREFERRED)

Licenses and Certifications

  • Relevant industry certifications, such as Microsoft Teams Administrator Associate (MS-700), Microsoft 365 Certified: Messaging Administrator Associate, AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, ITIL Foundation, or related Microsoft, AWS, Cisco, or VMware certifications. (PREFERRED)
Required Knowledge, Skills and Abilities
  • Three (3) or more years of experience administering enterprise unified communications, contact center technologies, Microsoft 365, or related enterprise infrastructure.
  • Experience supporting enterprise unified communications platforms, including Microsoft Teams Phone, Amazon Connect, CallTower, RingCentral, Lingo, or comparable unified communications and contact center solutions.
  • Strong analytical, troubleshooting, communication, and customer service skills, with the ability to support both technical and non-technical stakeholders.
  • Ability to work independently and collaboratively, manage multiple priorities, and participate in an after-hours on-call rotation as needed.
  • Ability to occasionally work evenings or weekends as needed and travel up to 25% of the time

Bonus Qualities:

  • Experience administering Microsoft 365, Active Directory, Exchange, SharePoint, Windows Server, virtualization, networking, or similar enterprise infrastructure technologies.
  • Experience using PowerShell, scripting, automation, workflow optimization, Infrastructure as Code (IaC), or AI-assisted tools to improve efficiency, documentation, troubleshooting, and service delivery.
  • Experience with ITIL or other IT service management frameworks, including incident, problem, change, and knowledge management.
  • Experience supporting healthcare, behavioral health, or other highly regulated enterprise environments.

Location & Schedule:

Per company policy, candidates residing within a 35‑mile radius of ZIP code 80230 will be required to follow a hybrid schedule, even if they applied to the remote posting.
  • Remote: Mondays and Fridays
  • On-site in our Denver Office: Tuesdays, Wednesdays, and Thursdays

The compensation range for this position is based upon candidate experience and market expectations.

Colorado pay range
$95,000—$110,000 USD

What We Offer

At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.

We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.

We also recognize that mental health is part of every person's experience. That's why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.

When you thrive, you can do your best work. And your best work changes lives.

What Eating Recovery Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom