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Remote Call Center Administrator Jobs (NOW HIRING)

MCI Careers

Remote Call Center Representative

ID · Remote

$7.25 - $11.50/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

$7.25 - $16/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

$7.25 - $13.50/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

$7.25 - $11.50/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

MCI Careers

$7.25 - $13.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect ...

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect ...

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

Remote Call Center Sales Representative

ID · Remote

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect ...

MCI Careers

Remote Call Center Sales Representative

SD · Remote

$11.50 - $16.10/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect ...

MCI Careers

Remote Call Center Sales Representative

MO · Remote

$15 - $16/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

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Remote Call Center Administrator information

See salary details

$36K

$76.7K

$143K

How much do remote call center administrator jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote call center administrator in the United States is $76,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Call Center Administrator vs Remote Customer Service Representative?

AspectRemote Call Center AdministratorRemote Customer Service Representative
CredentialsBasic customer service skills, possibly some administrative experienceCustomer service skills, often no formal certifications required
Work EnvironmentOversees call center operations, manages teams remotelyHandles customer inquiries directly, often from a home office
Employer & IndustryCall centers, customer support companiesRetail, telecom, tech companies

The Remote Call Center Administrator typically manages call center operations and supervises staff, requiring some administrative skills. In contrast, the Remote Customer Service Representative directly interacts with customers to resolve issues. Both roles often work remotely and are common in customer support industries, but the administrator has a broader oversight role.

What is a Remote Call Center Administrator?

A Remote Call Center Administrator is a professional who oversees the daily operations of a call center while working from a remote location. Their responsibilities typically include managing staff schedules, monitoring call quality, implementing policies, and ensuring that customer service standards are met. They also handle technical issues, provide training to agents, and generate performance reports. Remote administrators use various communication and management software to coordinate with their team and maintain productivity. This role allows businesses to operate efficiently without requiring administrators to be physically present at the call center.

What are some common challenges faced by Remote Call Center Administrators, and how can they be managed effectively?

Remote Call Center Administrators often face challenges such as coordinating teams across different time zones, maintaining clear communication, and ensuring consistent performance monitoring. To manage these effectively, it's important to use robust collaboration tools, establish clear protocols, and schedule regular check-ins with team members. Staying proactive in addressing technical issues and fostering an inclusive virtual team environment can also improve workflow and morale.

What are the key skills and qualifications needed to thrive as a Remote Call Center Administrator, and why are they important?

To thrive as a Remote Call Center Administrator, you need strong organizational skills, experience in customer service management, and typically a background in business administration or a related field. Familiarity with call center software (such as Zendesk or Five9), CRM systems, and workforce management tools is essential. Excellent communication, problem-solving abilities, and leadership skills help you effectively manage remote teams and resolve issues quickly. These skills and qualities are vital for maintaining operational efficiency, high customer satisfaction, and team cohesion in a virtual environment.
More about Remote Call Center Administrator jobs
What cities are hiring for Remote Call Center Administrator jobs? Cities with the most Remote Call Center Administrator job openings:
What are the most commonly searched types of Call Center Administrator jobs? The most popular types of Call Center Administrator jobs are:
What states have the most Remote Call Center Administrator jobs? States with the most job openings for Remote Call Center Administrator jobs include:
What job categories do people searching Remote Call Center Administrator jobs look for? The top searched job categories for Remote Call Center Administrator jobs are:
Remote Call Center Administrator jobs near you
Infographic showing various Remote Call Center Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $76,697 per year, or $36.9 per hour.
Remote Call Center Representative

Remote Call Center Representative

MCI Careers

ID • Remote

$7.25 - $11.50/hr

Full-time

Posted 16 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries in a professional manner.
  • Resolve customer issues efficiently while maintaining a positive attitude.
  • Document all interactions accurately in the CRM system.
  • Follow communication scripts and standard operating procedures.
  • Escalate complex issues to the appropriate department when necessary.
  • Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma/GED
  • 1+ year of experience in a call center or customer service role.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively in a remote setting.
  • Proficient with computers and customer service software.
  • Reliable internet connection and a quiet home workspace.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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