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Call Center Administrator Jobs in Michigan (NOW HIRING)

prometric

Test Center Administrator (FT)

Troy, MI

$12.50 - $15.25/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Grand Rapids, MI

$12.75 - $15.25/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Troy, MI · On-site

$12.50 - $15.25/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Troy, MI · On-site

$12.50 - $15.25/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ann Arbor, MI · On-site

$13 - $15.75/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION: Ann ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ann Arbor, MI

$13 - $15.75/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION: Ann ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Grand Rapids, MI · On-site

$12.75 - $15.25/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ann Arbor, MI · On-site

$13 - $15.75/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION: Ann ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Grand Rapids, MI · On-site

$12.75 - $15.25/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator (PT)

Ann Arbor, MI · On-site

$15/hr

Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION: Ann ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator (FT)

Troy, MI · On-site

$17/hr

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center ... Minimum of one year of customer service experience required, in person (call center, retail ...

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Call Center Administrator information

See Michigan salary details

$31.4K

$66.8K

$124.6K

How much do call center administrator jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center administrator in Michigan is $66,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $83,700.00 per year, depending on experience, location, and employer.

What is a call center administrator?

A Call Center Administrator oversees the daily operations of a call center, ensuring efficiency, productivity, and customer satisfaction. They manage staffing, monitor performance metrics, implement policies, and troubleshoot technical or operational issues. Their role also includes training employees, maintaining compliance with company standards, and optimizing workflows to improve service quality. Effective communication, problem-solving, and leadership skills are essential for success in this role.

What are some typical challenges faced by call center administrators, and how are they addressed?

Call Center Administrators often manage issues like high call volumes, scheduling conflicts, and maintaining consistent service quality among staff. They address these challenges by using advanced scheduling software, real-time monitoring tools, and supporting their teams with clear communication and targeted training. Additionally, they may collaborate closely with IT and management to resolve technical issues quickly and implement process improvements. Remaining adaptable and proactive helps administrators ensure smooth operations and a positive customer experience. Understanding these challenges and how to overcome them can help you excel in the role and prepare for leadership opportunities.

What are the key skills and qualifications needed to thrive in the call center administrator position, and why are they important?

A Call Center Administrator should possess strong organizational skills, experience in call center operations, and typically an associate's or bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, call routing systems, and workforce management tools is important, and certifications such as CompTIA Project+ or CCNA can be beneficial. Excellent interpersonal abilities, problem-solving skills, and the capacity to communicate effectively with diverse teams are valuable soft skills in this position. These qualifications ensure efficient call center operations, enhance customer service, and support both staff and management needs.

Is a call center administrator a good job?

A call center administrator manages daily operations, supervises staff, and ensures customer service standards are met. It often requires strong organizational and communication skills, with typical work hours during business shifts, and can offer opportunities for advancement in customer service or management roles.

What are the most commonly searched types of Call Center Administrator jobs in Michigan?

The most popular types of Call Center Administrator jobs in Michigan are:

What are popular job titles related to Call Center Administrator jobs in Michigan?

For Call Center Administrator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center Administrator jobs in Michigan look for?

The top searched job categories for Call Center Administrator jobs in Michigan are:

Call Center Administrator jobs near you
Infographic showing various Call Center Administrator job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $66,848 per year, or $32.1 per hour.

Test Center Administrator (FT)

prometric

Troy, MI

$12.50 - $15.25/hr

Full-time

Vision, Retirement, PTO

Posted 5 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

478th of 496 rated business services

Job description

JOB TITLE:                               Test Center Administrator

REPORTS TO:                          Test Center Manager

DEPARTMENT:                         Test Center

LOCATION:                               Troy, MI

TEST CENTER ADDRESS:      5480 Corporate Dr Ste 120, Troy, MI 48098

Please complete this brief questionnaire 

What To Expect On First Day(VIDEO)  

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.  These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.  

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.       


PERKS for employees hired for 20+ hours: 

  • 12 Paid Holidays Off annually based on work schedule and start date 
  • No selling or quotas 
  • Office setting environment 
  • No inventory, stocking, floor moves or overnight shifts! 
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA

Include these PERKS for employees hired for Full Time: 

  • Legal
  • Vacation

AVAILABLE SCHEDULE:

  • Full Time - Hours Will Vary
  • Schedule:  Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
  • Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
  • Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

  • Maintain and apply expert knowledge of test center policies, practices and procedures 
  • Greet examinees and verify identification 
  • Perform required security checks including the use of wands
  • Continuously monitor candidates as they complete exams
  • Report and/or resolve candidate issues with urgency   
  • Maintain secure environment and materials in the test center at all times 
  • Ensure every candidate receives a fair and comfortable testing experience
  • Report any occurrences outside company guidelines
  • Ability to be flexible with scheduling based on Prometric days of operations  
  • Represent Prometric's vision, mission and values
  • Safeguard the test center from misconduct  
  • If applicable, digitally scan and record candidate fingerprint identification  

QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent required
  • College experience a plus

EXPERIENCE:

  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Must be 18 years of age to qualify

SKILLS:

  • Ability to communicate professionally and effectively with candidates and coworkers
  • Ability to write detailed and accurate reports and correspondence 
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

  • Must be able to bend, stoop, and lift up to 40 pounds 
  • Ability to remain in a stationary position for extended periods of time while administering exams 
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room 
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

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