ZipRecruiter

Log In

1

Contact Center Manager Jobs in Decatur, GA (NOW HIRING)

OTR Solutions

Contact Center Manager

Roswell, GA

We are looking for a highly organized, execution-minded Contact Center Manager to serve as the first point of contact for all inbound client communications. This role plays a critical part in ...

OTR Solutions

Contact Center Manager

Roswell, GA · On-site

We are looking for a highly organized, execution-minded Contact Center Manager to serve as the first point of contact for all inbound client communications. This role plays a critical part in ...

OTR Solutions

Contact Center Manager

Roswell, GA · On-site

We are looking for a highly organized, execution-minded Contact Center Manager to serve as the first point of contact for all inbound client communications. This role plays a critical part in ...

Deloitte

Contact Center AI & CCaaS, Manager

Atlanta, GA · On-site

Manage teams in the design, build, test, and deployment of cloud-based contact center solutions, while promoting quality, delivery discipline, and adoption. * Contribute to business development and ...

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Good knowledge of the Google Contact Center AI solution * Bachelors / Masters in Computer Science ... Environment Management * Identification and implementation of best practices for the design and ...

Navtech

Google Contact Center AI

Alpharetta, GA · Remote

$15.75 - $21.50/hr

Good knowledge of the Google Contact Center AI solution * Bachelors / Masters in Computer Science ... Environment Management * Identification and implementation of best practices for the design and ...

next page

Showing results 1-20

People also search for

All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Decatur, GA

Contact Center Manager information

See Decatur, GA salary details

$21K

$64.1K

$95.7K

How much do contact center manager jobs pay per year?

As of May 30, 2026, the average yearly pay for contact center manager in Decatur, GA is $64,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Decatur, GA? The most popular types of Contact Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Contact Center Manager jobs? Cities near Decatur, GA with the most Contact Center Manager job openings:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,087 per year, or $30.8 per hour.
Contact Center Manager

Contact Center Manager

OTR Solutions

Roswell, GA

Full-time

Posted 15 days ago

Job description

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.

OTR has been recognized as a "Top Workplace" by the Atlanta Journal-Constitution since 2016!

We are looking for a highly organized, execution-minded Contact Center Manager to serve as the first point of contact for all inbound client communications. This role plays a critical part in ensuring client inquiries are handled quickly, accurately, and with a strong client-first mindset.

In this role, you will act as the central intake hub for inbound phone calls, emails, and digital communications, including Dialpad call routing and shared inbox management. You will be responsible for interpreting client needs, triaging requests, and ensuring each inquiry is routed efficiently

Responsibilities:

  • Serve as the primary point of contact for inbound client communications across phone, email, and voicemail channels
  • Answer and triage incoming calls with a professional, client-focused approach
  • Monitor shared inboxes and communication queues to ensure timely response and acknowledgment
  • Ensure clients receive fast, clear, and professional communication across all inbound touchpoints

Call Triage, Routing & Intake Management

  • Act as the central intake hub for all client inquiries and requests
  • Interpret client intent, urgency, and context to ensure accurate routing to internal teams
  • Manage and maintain Dialpad call routing rules, call trees, and escalation paths
  • Ensure inbound requests are routed correctly on the first attempt to minimize delays and miscommunication
  • Provide basic support or information to clients when appropriate prior to escalation

Coordination & Internal Collaboration

  • Partner closely with Client Operations, Account Management, and Support teams to ensure smooth handoffs
  • Document call notes and email context clearly to support downstream resolution
  • Identify patterns in inbound requests and surface opportunities to improve routing efficiency
  • Support ongoing alignment between intake workflows and internal teams to improve resolution speed

Reporting & Process Improvement

  • Track and categorize inbound communication trends, call dispositions, and inquiry types
  • Generate regular reporting on call volume, email trends, and client communication drivers
  • Identify recurring issues or inefficiencies and recommend improvements to intake processes
  • Support continuous refinement of SOPs and communication workflows to enhance client experience and operational efficiency
What we look for:
  • 5-7 years of experience in client services, call center operations, customer support, or client-facing intake roles
  • Strong communication skills with a professional and client-first mindset
  • Ability to quickly interpret client needs and route requests accurately under pressure
  • Experience managing high-volume phone and email environments
  • Strong attention to detail and organizational skills
  • Familiarity with call routing systems, CRM platforms, or shared inbox tools is a plus
  • Experience in transportation, logistics, or financial services environments is preferred but not required

OTR's mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.

OTR Solutions is an Equal Opportunity Employer