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Contact Center Director Jobs in Decatur, GA (NOW HIRING)

OTR Solutions

Contact Center Manager

Roswell, GA · On-site

We are looking for a highly organized, execution-minded Contact Center Manager to serve as the first point of contact for all inbound client communications. This role plays a critical part in ...

OTR Solutions

Contact Center Manager

Roswell, GA · On-site

We are looking for a highly organized, execution-minded Contact Center Manager to serve as the first point of contact for all inbound client communications. This role plays a critical part in ...

OTR Solutions

Contact Center Manager

Roswell, GA

We are looking for a highly organized, execution-minded Contact Center Manager to serve as the first point of contact for all inbound client communications. This role plays a critical part in ...

Georgia

Contact Center Specialist

Decatur, GA

Description Under direct supervision, this entry-level position provides a full range of front line ... Experience working in an automated customer service call center. All selected applicants may be ...

New

Ivywood Academy

Center Director

Stockbridge, GA

$40.10K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Ivywood Academy

Center Director

Stockbridge, GA

$40.10K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Ivywood Academy

Center Director

Stockbridge, GA · On-site

$40.10K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Mathnasium

Center Director - Snellville

Snellville, GA

$20 - $22/hr

We set ourselves apart by providing our centers, instructors, and center directors with: * A rewarding leadership opportunity to transform the lives of 2nd-12th grade students * A full-time, salaried ...

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Contact Center Director information

See Decatur, GA salary details

$52.7K

$120.9K

$155.2K

How much do contact center director jobs pay per year?

As of May 30, 2026, the average yearly pay for contact center director in Decatur, GA is $120,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,200.00 and $146,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Director, and why are they important?

To thrive as a Contact Center Director, you need strong leadership abilities, extensive experience in customer service management, and a relevant bachelor's degree, often in business or communications. Familiarity with contact center software platforms (like Genesys or Five9), workforce management systems, and quality assurance tools is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you motivate teams and drive continuous improvement. These competencies are crucial for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational goals.

What are some common challenges faced by a Contact Center Director, and how can they be managed?

Contact Center Directors often face challenges such as maintaining high service levels during peak periods, ensuring consistent training and development for agents, and managing turnover. To address these, directors implement robust workforce management systems, foster a positive work culture, and invest in ongoing coaching and technology upgrades. Collaborating closely with HR and IT teams is essential to streamline processes and support both staff and customers effectively.

What does a Contact Center Director do?

A Contact Center Director is responsible for overseeing the operations and performance of a company's contact or call center. They develop strategies to improve customer service, manage budgets, and ensure that the center meets its goals for customer satisfaction and efficiency. This role involves leading teams, implementing new technologies, and analyzing data to optimize workflows. Contact Center Directors also coordinate with other departments to align customer service with the company’s overall objectives.

What is the difference between Contact Center Director vs Customer Service Manager?

AspectContact Center DirectorCustomer Service Manager
ResponsibilitiesOversees entire contact center operations, strategy, and performanceManages customer service team, handles escalations, improves service quality
Required CredentialsBachelor's degree, experience in contact center management, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentCall centers, customer support centers, corporate officesCustomer service departments, retail, or service-oriented settings
Industry UsageCommonly used in large organizations with multiple contact channelsUsed in various industries focusing on direct customer interaction

The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.

What are the most commonly searched types of Contact Center jobs in Decatur, GA? The most popular types of Contact Center jobs in Decatur, GA are:
What are popular job titles related to Contact Center Director jobs in Decatur, GA? For Contact Center Director jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Contact Center Director jobs in Decatur, GA look for? The top searched job categories for Contact Center Director jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Contact Center Director jobs? Cities near Decatur, GA with the most Contact Center Director job openings:
Contact Center Director jobs near you
Infographic showing various Contact Center Director job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $120,943 per year, or $58.1 per hour.

Microsoft Director, Dynamics 365 Contact Center

Alithya Group inc.

Alpharetta, GA • On-site

Full-time

Posted 11 days ago

Job description

Keys to your success
  • Bachelor's degree in computer science, information systems, or a related STEM field;
  • Minimum 6 years of experience in contact center solutions, including architecture, implementation, and leadership of cloud-based platforms;
  • Deep expertise in Microsoft Dynamics 365 Customer Service, Omnichannel, Contact Center, or comparable CCaaS platforms (e.g., NICE, Genesys, Five9);
  • Proven experience engaging with executives, managing strategic partnerships, and supporting enterprise sales pursuits;
  • Experience leading distributed, remote teams across multiple concurrent initiatives;
  • Strong communication and leadership skills, with the ability to balance technical depth and business outcomes.

Extra edge
  • Experience working directly with Microsoft co-sell or partner programs;
  • Multilingual capabilities (French preferred, not required).

Language skills
  • English: Proficient

Your day-to-day
Pipeline and Growth Leadership:
  • Partner with sales and pre-sales teams to build and mature a healthy Dynamics 365 Contact Center pipeline, shaping solution strategy, deal positioning, and value propositions;
  • Support pursuit strategy for strategic and complex opportunities, including executive-level client engagement, solution validation, and proposal oversight;
  • Contribute to demand generation activities such as joint Microsoft initiatives, client briefings, and thought leadership.

Strategic Microsoft Partnership:
  • Own and manage senior-level relationships with Microsoft, including solution area specialists, partner development managers, and product teams;
  • Align offerings with Microsoft's contact center roadmap, AI/Copilot investments, and industry priorities;
  • Act as a liaison between delivery teams and Microsoft to influence roadmap feedback, resolve escalations, and unlock co-sell opportunities.

Delivery and Deployment Oversight:
  • Provide oversight for successful implementation and go-live of Microsoft Dynamics 365 Contact Center solutions, ensuring quality, consistency, and client satisfaction;
  • Guide solution architecture standards and delivery best practices across Customer Service, Omnichannel, and Contact Center as a Service (CCaaS) integrations;
  • Ensure projects incorporate AI-driven productivity capabilities such as Microsoft Copilot, virtual agents, and intelligent assist tools.

Leadership and Team Development:
  • Lead, mentor, and develop senior solution architects and delivery leaders, fostering a culture of technical excellence and client focus;
  • Facilitate effective communication between business stakeholders, technical teams, Microsoft, and clients;
  • Scale delivery capability by defining repeatable patterns, accelerators, and governance models.

Apply