HIM Representative
Fully Remote • Patient Service Center - Atlanta, GA 30345
Overview
Position Type: Full Time Education Level: High School or GED Travel Percentage: As needed for business requirements. Category: Patient Service Center
Description
General Summary Of Duties: Responsible for all duties revolving around the management of patient Medical Records.
Reports To: HIM Supervisor
Responsibilities: Duties include but are not limited to:
- Accurately files dictations, lab results, endoscopy/hospital reports, all faxes and any other patient related correspondence from Document Import in a timely manner; ensuring document names and dates are updated.
- Files scanned patient records received from Iron Mountain Image on Demand
- Faxes Office Visit Notes to referring providers as directed by the HIM Supervisor
- Tasks filed items as appropriate
- Ensures all documents received before 3:00 pm are filed the same day and tasked appropriately
- Prints, mails and/or faxes approved record requests to patients or other medical facilities
- Ensures that attorney records requests received are appropriately directed to the HIM Supervisor
- Works with HIM Supervisor and Office Manager(s) to coordinate off-site record storage and retrieval
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Ensures tasks are completed daily
- Completes requests for information from other United Digestive staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strict confidentiality with regards to patient information
- Meets or exceeds quality and productivity standards as set by the HIM Supervisor and Director of Clinic Operations
- Participates in staff meetings as directed by the HIM Supervisor
- Participates in marketing activities as directed by the HIM Supervisor
- Cross trains and performs other office functions as directed by the HIM Supervisor
- Any other duties and/or special projects as assigned
Required Education, Skills, & Experience: High school diploma or GED, 2-3 years of specialty clinical experience, gastroenterology experience preferred. HIM Representative must be computer literate and able to operate EHR Systems and multiple Microsoft Office applications.
Additional Skills And Experience: HIM Representative must be able to:
- Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan, prioritize, and complete multiple tasks as delegated by the HIM Supervisor
- Work under pressure; assess, respond, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone, email, and in-person
- Interpret and apply clinical and non-clinical policies and procedures
Physical/Mental/Environmental Demands: Requires sitting and standing associated with a normal office environment; travel within the Metro area required.
Drug Free Workplace: United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
Equal Opportunity Employer: United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.