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Contact Center Director Jobs in Decatur, GA (NOW HIRING)

Sangoma

Director of Marketing

Atlanta, GA · Remote

Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS ...

Sangoma

Director of Marketing

Atlanta, GA · On-site +1

Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS ...

Sangoma

Director of Marketing

Atlanta, GA · Remote

Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS ...

Aylo Health

Patient Service Representative

Mcdonough, GA

$16 - $20.25/hr

Meets or exceeds quality and productivity standards as set by the Contact Center Leader * Answers emails and voicemails in a timely and efficient manner * Participates in staff meetings as directed ...

Morgan Stanley

Workforce Management, ED

Alpharetta, GA · On-site

Contact Center WFM Strategy & Ownership * Own the endtoend WFM lifecycle (forecasting, staffing ... Build a strong leadership bench by enabling, training, and empowering direct leaders and teams to ...

Slalom Consulting

General Information

Atlanta, GA · On-site

$101K - $123K/yr

Lead the implementation of Contact Center Transformation solutions that meet business requirements ... Directors, Managers, Supervisors, and agents). * Strong oral and written communication skills ...

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All JobsContact Center JobsContact Center Director JobsContact Center Director Jobs in Decatur, GA

Contact Center Director information

See Decatur, GA salary details

$52.7K

$120.9K

$155.2K

How much do contact center director jobs pay per year?

As of Jul 18, 2026, the average yearly pay for contact center director in Decatur, GA is $120,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,200.00 and $146,400.00 per year, depending on experience, location, and employer.

What does a Contact Center Director do?

A Contact Center Director is responsible for overseeing the operations and performance of a company's contact or call center. They develop strategies to improve customer service, manage budgets, and ensure that the center meets its goals for customer satisfaction and efficiency. This role involves leading teams, implementing new technologies, and analyzing data to optimize workflows. Contact Center Directors also coordinate with other departments to align customer service with the company’s overall objectives.

What is the difference between Contact Center Director vs Customer Service Manager?

AspectContact Center DirectorCustomer Service Manager
ResponsibilitiesOversees entire contact center operations, strategy, and performanceManages customer service team, handles escalations, improves service quality
Required CredentialsBachelor's degree, experience in contact center management, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentCall centers, customer support centers, corporate officesCustomer service departments, retail, or service-oriented settings
Industry UsageCommonly used in large organizations with multiple contact channelsUsed in various industries focusing on direct customer interaction

The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.

What are some common challenges faced by a Contact Center Director, and how can they be managed?

Contact Center Directors often face challenges such as maintaining high service levels during peak periods, ensuring consistent training and development for agents, and managing turnover. To address these, directors implement robust workforce management systems, foster a positive work culture, and invest in ongoing coaching and technology upgrades. Collaborating closely with HR and IT teams is essential to streamline processes and support both staff and customers effectively.

What are the key skills and qualifications needed to thrive as a Contact Center Director, and why are they important?

To thrive as a Contact Center Director, you need strong leadership abilities, extensive experience in customer service management, and a relevant bachelor's degree, often in business or communications. Familiarity with contact center software platforms (like Genesys or Five9), workforce management systems, and quality assurance tools is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you motivate teams and drive continuous improvement. These competencies are crucial for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational goals.
What are the most commonly searched types of Contact Center jobs in Decatur, GA? The most popular types of Contact Center jobs in Decatur, GA are:
What are popular job titles related to Contact Center Director jobs in Decatur, GA? For Contact Center Director jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Contact Center Director jobs in Decatur, GA look for? The top searched job categories for Contact Center Director jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Contact Center Director jobs? Cities near Decatur, GA with the most Contact Center Director job openings:
Contact Center Director jobs near you
Infographic showing various Contact Center Director job openings in Decatur, GA as of July 2026, with employment types broken down into 81% Full Time, 11% Part Time, and 8% Temporary. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $120,943 per year, or $58.1 per hour.
RN Patient Connection Center Triage

RN Patient Connection Center Triage

Piedmont Healthcare Inc.

Atlanta, GA • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Piedmont Healthcare rating

7.1

Company rating: 7.1 out of 10

Based on 459 frontline employees who took The Breakroom Quiz

374th of 886 rated healthcare providers

Job description

OverviewUnder the supervision of the RN Patient Scheduler Manager, provides timely, efficient, and accurate triage response and documentation according to nursing standards and physician protocols. Evaluates patient needs, performs triage, other patient services and coordinates with other members of the clinical team at the supported ambulatory practice and operates within the scope of practice in the contact center setting. Maintains accurate and concise documentation within the medical records, assuring compliance within all guidelines. Schedules patients for visits as needed. Provides education of patient care, medication instructions, preventative services, diet and exercise, health promotion and all other medical needs as directed. Acts as a clinical resource to all other non-clinical connection center personnel.ResponsibilitiesUnder the supervision of the RN Patient Scheduler Manager, provides timely, efficient, and accurate triage response and documentation according to nursing standards and physician protocols. Evaluates patient needs, performs triage, other patient services and coordinates with other members of the clinical team at the supported ambulatory practice and operates within the scope of practice in the contact center setting. Maintains accurate and concise documentation within the medical records, assuring compliance within all guidelines. Schedules patients for visits as needed. Provides education of patient care, medication instructions, preventative services, diet and exercise, health promotion and all other medical needs as directed. Acts as a clinical resource to all other non-clinical connection center personnel.QualificationsEducation
  • Graduate of an accredited school of nursing Required
Work Experience
  • 3 years of professional nursing experience preferably in an ER, Critical Care and or Cardiovascular medical practice setting Required
  • Phone triage experience Preferred
  • Computer literate with the knowledge of EPIC and EMR Preferred
  • Ability to multi-task in a high paced environment with good organizational skills, attention to detail and ability to prioritize Required
Licenses and Certifications
  • RN - Registered Nurse - Georgia State Licensure and/or NLC/eNCL Multistate Licensure Required
  • BCLS - Basic Life Support Required
Business Unit : Company NamePiedmont Healthcare CorporateEmployment Type: FULL_TIME

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