ZipRecruiter

Log In

1

Contact Center Director Jobs in Decatur, GA (NOW HIRING)

Ivywood Academy

Center Director

Stockbridge, GA

$40K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Ivywood Academy

Center Director

Stockbridge, GA · On-site

$40K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Mathnasium

Center Director - Snellville

Snellville, GA

$20 - $22/hr

We set ourselves apart by providing our centers, instructors, and center directors with: * A rewarding leadership opportunity to transform the lives of 2nd-12th grade students * A full-time, salaried ...

Child Development Schools, Inc.

Center Director

Marietta, GA · On-site

$43K - $59K/yr

Your Role as School Director: You're the heart and soul of your school. You'll lead by example ... Supported by a dedicated team, you'll steer your center toward success while nurturing the growth ...

New

next page

Showing results 1-20

All JobsContact Center JobsContact Center Director JobsContact Center Director Jobs in Decatur, GA

Contact Center Director information

See Decatur, GA salary details

$52.7K

$120.9K

$155.2K

How much do contact center director jobs pay per year?

As of Jul 18, 2026, the average yearly pay for contact center director in Decatur, GA is $120,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,200.00 and $146,400.00 per year, depending on experience, location, and employer.

What does a Contact Center Director do?

A Contact Center Director is responsible for overseeing the operations and performance of a company's contact or call center. They develop strategies to improve customer service, manage budgets, and ensure that the center meets its goals for customer satisfaction and efficiency. This role involves leading teams, implementing new technologies, and analyzing data to optimize workflows. Contact Center Directors also coordinate with other departments to align customer service with the company’s overall objectives.

What is the difference between Contact Center Director vs Customer Service Manager?

AspectContact Center DirectorCustomer Service Manager
ResponsibilitiesOversees entire contact center operations, strategy, and performanceManages customer service team, handles escalations, improves service quality
Required CredentialsBachelor's degree, experience in contact center management, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentCall centers, customer support centers, corporate officesCustomer service departments, retail, or service-oriented settings
Industry UsageCommonly used in large organizations with multiple contact channelsUsed in various industries focusing on direct customer interaction

The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.

What are some common challenges faced by a Contact Center Director, and how can they be managed?

Contact Center Directors often face challenges such as maintaining high service levels during peak periods, ensuring consistent training and development for agents, and managing turnover. To address these, directors implement robust workforce management systems, foster a positive work culture, and invest in ongoing coaching and technology upgrades. Collaborating closely with HR and IT teams is essential to streamline processes and support both staff and customers effectively.

What are the key skills and qualifications needed to thrive as a Contact Center Director, and why are they important?

To thrive as a Contact Center Director, you need strong leadership abilities, extensive experience in customer service management, and a relevant bachelor's degree, often in business or communications. Familiarity with contact center software platforms (like Genesys or Five9), workforce management systems, and quality assurance tools is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you motivate teams and drive continuous improvement. These competencies are crucial for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational goals.
What are the most commonly searched types of Contact Center jobs in Decatur, GA? The most popular types of Contact Center jobs in Decatur, GA are:
What are popular job titles related to Contact Center Director jobs in Decatur, GA? For Contact Center Director jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Contact Center Director jobs in Decatur, GA look for? The top searched job categories for Contact Center Director jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Contact Center Director jobs? Cities near Decatur, GA with the most Contact Center Director job openings:
Contact Center Director jobs near you
Infographic showing various Contact Center Director job openings in Decatur, GA as of July 2026, with employment types broken down into 81% Full Time, 11% Part Time, and 8% Temporary. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $120,943 per year, or $58.1 per hour.
Center Director

Center Director

Ivywood Academy

Stockbridge, GA

$40K - $55K/yr

Full-time

Re-posted 19 days ago

Job description

About the Role:
Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students while fostering a nurturing and engaging learning environment.

Responsibilities:
  • Oversee daily operations of the center, ensuring a safe and positive environment for children.
  • Lead, mentor, and support teachers and staff in their professional development.
  • Implement and maintain curriculum standards that align with educational best practices.
  • Manage enrollment processes and build strong relationships with families in the community.
  • Monitor and assess student progress, implementing improvements as necessary.
  • Ensure compliance with all local, state, and federal regulations regarding early childhood education.
  • Conduct regular staff meetings and performance evaluations to promote a collaborative culture.
  • Develop and manage the center's budget, ensuring financial sustainability.
Requirements:
  • Bachelor's degree in Early Childhood Education, Child Development, or a related field.
  • Minimum of 10 years of experience in early childhood education or center management, 5 year in leadership role
  • Strong leadership skills with a passion for mentoring and developing staff.
  • Excellent communication and interpersonal skills to engage with families and the community.
  • Knowledge of state licensing requirements and best practices in early childhood education.
  • Ability to create a warm and welcoming environment for children and families.
  • CPR and First Aid certification preferred.
  • Proficient in administrative tasks, budgeting, and program planning.
  • Familar with Food program, GA Pre k and CAP program
About Us:
Ivywood Academy has been a cornerstone of early childhood education in Stockbridge, GA, for over 25 years. Families love our dedicated staff, innovative curriculum, and commitment to nurturing each child's unique potential. Join our team and experience a rewarding career in a supportive and inspiring environment.