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Call Center Director Jobs in Decatur, GA (NOW HIRING)

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...

thryvlgbt

Call Center Evening

Atlanta, GA

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

Applied ABC

Center Director

Norcross, GA

$44K - $60K/yr

Center Director - ABA Center (Norcross, GA) Full-Time | + Comprehensive Benefits Lead with Purpose. Empower with Expertise. Make an Impact. Who We Are At Applied ABC, we're passionate about helping ...

Applied ABC

Center Director

Norcross, GA

$44K - $60K/yr

Center Director - ABA Center (Norcross, GA) Full-Time | + Comprehensive Benefits Lead with Purpose. Empower with Expertise. Make an Impact. Who We Are At Applied ABC, we're passionate about helping ...

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Monday-Friday, 8:00 AM-5:00 PM About Us We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate ...

Eagle Resource Group

Be Seen First

Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor oversees a small team of 1-10 call center representatives, ensuring efficient operations and excellent customer service. Reporting directly to the Call Center ...

Johnson Controls

P3 Call Center Representative

Roswell, GA · Remote

$14.25 - $18.50/hr

Under direct supervision, the P3 Call Center Representative is responsible for handling inbound and outbound phone calls and emails related to P3 Facilities Management requests, including contractor ...

New

Brilliant Financial Search - FL

Be Seen First

Call Center Representative

Atlanta, GA · On-site

$20 - $23/hr

Seeking a dependable and customer-focused Call Center Representative to support service operations ... direct-hire and contract staffing services in accounting, finance, technology, and business ...

New

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... Perform additional tasks as directed. Essential skills and experience College degree or Junior ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Decatur, GA

Call Center Director information

See Decatur, GA salary details

$43K

$100.6K

$156.2K

How much do call center director jobs pay per year?

As of Jul 12, 2026, the average yearly pay for call center director in Decatur, GA is $100,573.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,400.00 and $117,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center Director jobs in Decatur, GA? For Call Center Director jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Decatur, GA look for? The top searched job categories for Call Center Director jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Director jobs? Cities near Decatur, GA with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Decatur, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $100,573 per year, or $48.4 per hour.

Call Center Manager

thryvlgbt

Atlanta, GA

Full-time

Re-posted 5 days ago

Job description

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center

We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.

Responsibilities:
  • Manage and lead a team of call center representatives
  • Develop and implement strategies to improve customer service and satisfaction
  • Monitor and analyze call center performance metrics to identify areas for improvement
  • Ensure compliance with company policies and procedures
  • Provide coaching and training to call center representatives to improve performance
  • Resolve customer complaints and issues in a timely and effective manner
  • Collaborate with other departments to ensure seamless customer experience
  • Prepare and present reports on call center performance to senior management
Requirements:
  • Proven experience as a Call Center Manager or similar role
  • Excellent communication and interpersonal skills
  • Strong leadership and management skills
  • Ability to analyze data and identify trends
  • Experience with call center software and technology
  • Bachelor's degree in Business Administration or related field

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