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Call Center Director Jobs in Decatur, GA (NOW HIRING)

RemX

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Onsite Call Center Specialist

Alpharetta, GA · On-site

$20/hr

... Direct Hire- No contract Fully onsite - Must live within 20-25 miles of Alpharetta GA 30005 Must ... 1 year call center, High volume 100cpd (might consider someone who handled 50+cpd) • If you do ...

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Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

RemX

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Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Call Center Customer Support Specialist * Location: Alpharetta, GA 30022 (Onsite must live within ... Direct Hire Key Responsibilities * Manage a high volume of inbound and outbound calls while ...

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Call Center Director information

See Decatur, GA salary details

$43K

$100.6K

$156.2K

How much do call center director jobs pay per year?

As of Jul 12, 2026, the average yearly pay for call center director in Decatur, GA is $100,573.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,400.00 and $117,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center Director jobs in Decatur, GA? For Call Center Director jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Decatur, GA look for? The top searched job categories for Call Center Director jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Director jobs? Cities near Decatur, GA with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Decatur, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $100,573 per year, or $48.4 per hour.
Onsite Call Center Specialist

Onsite Call Center Specialist

RemX

Alpharetta, GA • On-site

$20/hr

Full-time

Medical, Dental, Vision

Posted 12 days ago

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Job description

RemX is hiring Onsite Call Center Specialist I

Pay: $20

Hours: 8am to 5pm EST

Address: Alpharetta, GA 30005 (Must live within 20-25 miles)

Schedule: 5 days a week work schedule -Monday to Friday with rotating Saturdays (2-3 per month)


Direct Hire- No contract

Fully onsite - Must live within 20-25 miles of Alpharetta GA 30005


Must have: • Banking Experience Preferred • 1 year call center, High volume 100cpd (might consider someone who handled 50+cpd) • If you do not have banking, we will consider someone with retail/customer service experience • Want agile and adaptive candidate • Experience with metrics/KPIs



Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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