ZipRecruiter

Log In

1

Freelance Insurance Call Center Jobs in Decatur, GA

Vitalsearchgroup

Call Center Manager

Atlanta, GA

Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling * Monitor call center performance metrics, response times ...

Hiregy

Call Center Specialist

Alpharetta, GA

$20 - $23/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $20 ... Benefits after 30 days, including health, 401k matching, pet insurance, special perks and discounts.

Hiregy

Call Center Specialist

Alpharetta, GA

$19 - $22/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $19 ... Benefits after 30 days, including health, 401k matching, pet insurance, special perks and discounts.

Serenity Healthcare, LLC

Call Center Agent

Atlanta, GA · On-site

$19.50/hr

Call Center Agent Serenity Healthcare is hiring Call Center Agents to support patients taking their ... and insurance details * Enter and update patient data accurately in the EMR system * Respond to ...

Answer Mti

Full Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Full Time Call Center Agent Immediately hiring Full Time Call Center Agents at AMTI! Call Center ... Free Life Insurance policy * Legal Assistance Compensation: $16 / Hour Shifts Offered ...

ASCENSUS

Call Center Representative

Atlanta, GA · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

AnswerMTI

Full Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Immediately hiring Full Time Call Center Agents at AMTI! Call Center Agents at AMTI provide ... Free Life Insurance policy * Legal Assistance Compensation: $16 / Hour Shifts Offered ...

Propeller Health

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service ... insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA ...

MatrixCare

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service ... insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA ...

Resmed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service ... insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA ...

Brightree LLC

Manager, Call Center

Peachtree Corners, GA · On-site

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service ... insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA ...

ResMed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service ... insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA ...

next page

Showing results 1-20

People also search for

All JobsInsurance Call Center JobsFreelance Insurance Call Center JobsFreelance Insurance Call Center Jobs in Decatur, GA

Freelance Insurance Call Center information

What jobs make $3,000 a month without a degree?

A freelance insurance call center representative can earn around $3,000 a month by handling customer inquiries, providing policy information, and processing claims remotely. Success depends on experience, communication skills, and the volume of calls handled, often with flexible schedules and minimal formal education requirements.

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in Decatur, GA? The most popular types of Insurance Call Center jobs in Decatur, GA are:
What are popular job titles related to Freelance Insurance Call Center jobs in Decatur, GA? For Freelance Insurance Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Freelance Insurance Call Center jobs in Decatur, GA look for? The top searched job categories for Freelance Insurance Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Freelance Insurance Call Center jobs? Cities near Decatur, GA with the most Freelance Insurance Call Center job openings:
Freelance Insurance Call Center jobs near you

Call Center Manager

Vitalsearchgroup

Atlanta, GA

Full-time

Posted 11 days ago

Job description

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role is responsible for leading a team that helps individuals and families access care through a professional, efficient, and empathetic admissions experience.

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care and professionalism.

Key Responsibilities
  • Supervise, coach, and mentor a team of admissions coordinators and patient intake staff
  • Oversee daily call center operations to ensure timely, professional, and compassionate service
  • Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling
  • Monitor call center performance metrics, response times, admissions trends, and team productivity
  • Identify opportunities to improve efficiency, service quality, and patient experience
  • Collaborate with clinical, administrative, and billing teams to streamline the intake and admissions process
  • Develop and deliver training programs focused on compliance, communication, documentation, and patient care
  • Maintain accurate and confidential records of admissions activity, patient inquiries, and team performance
  • Prepare reports and updates for leadership regarding call volume, admissions activity, and team performance
  • Serve as the point of contact for escalated inquiries, complex cases, and sensitive patient or family concerns
  • Ensure issues are resolved promptly, professionally, and compassionately
  • Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry best practices
  • Promote a team culture built on empathy, accountability, professionalism, and service excellence
Required Qualifications
  • High school diploma or GED required
  • Proven experience in healthcare admissions, call center management, patient intake, or a related healthcare support role
  • Leadership experience with the ability to train, motivate, and support a team
  • Active HIPAA compliance / training credential required
  • Strong communication, organization, and interpersonal skills
  • Ability to handle sensitive calls and escalated situations with professionalism and empathy
  • Strong attention to detail and ability to maintain accurate documentation
  • Ability to manage multiple priorities in a fast-paced healthcare environment
  • Commitment to confidentiality, compliance, and patient privacy
Preferred Qualifications
  • Post-secondary education in healthcare administration, business, psychology, social services, or a related field
  • Experience in addiction treatment, behavioral health, mental health, or recovery services
  • Experience with insurance verification, admissions coordination, or patient scheduling
  • Familiarity with healthcare call center software, CRM systems, EHR/EMR platforms, or intake management systems
  • Experience tracking call center metrics, admissions trends, and team performance reports
Ideal Candidate

The ideal candidate is a compassionate, organized, and service-focused leader who understands the importance of first impressions in healthcare. This person should be comfortable managing a team, improving processes, handling escalated calls, and helping individuals and families feel supported as they take the first step toward care.