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Freelance Insurance Call Center Jobs in Decatur, GA

Pitch Health Solutions

Transfer Agent

Atlanta, GA · Remote

Transfer qualified customers to licensed insurance agents. * Earn commission for every billable transfer ( customer on call 3+ mins ). What We're Looking For * Prior call center or transfer agent ...

AMBA

Inside Sales Insurance Specialist

Atlanta, GA · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Atlanta, GA · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Alpharetta, GA · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Atlanta, GA · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Dunwoody, GA · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Atlanta, GA · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Alpharetta, GA · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Atlanta, GA · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Alpharetta, GA · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Dunwoody, GA · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Dunwoody, GA · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Showing results 1-20

All JobsInsurance Call Center JobsFreelance Insurance Call Center JobsFreelance Insurance Call Center Jobs in Decatur, GA

Freelance Insurance Call Center information

Can you be an insurance agent as a side hustle?

A freelance insurance call center agent can often work as a side hustle, provided they meet licensing requirements and manage their schedule accordingly. Many insurance agents work part-time or freelance to supplement their income, but they must adhere to licensing laws and company policies. Skills in communication and familiarity with insurance products are essential for success in this role.

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What is a freelance insurance agent?

A freelance insurance agent is an independent professional who sells insurance policies on a self-employed basis, often working with multiple insurance companies. They typically need relevant licenses, strong sales skills, and the ability to manage their own schedule and client relationships.

How can I make $2000 a week working from home?

A freelance insurance call center agent can potentially earn $2000 weekly by handling a high volume of calls, providing quality customer service, and working flexible hours. Success depends on experience, efficiency, and the ability to secure enough clients or contracts, often requiring strong communication skills and familiarity with insurance products and call center software.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, self-motivation, and resilience, which can lead to burnout and turnover if expectations are not managed well.
What are the most commonly searched types of Insurance Call Center jobs in Decatur, GA? The most popular types of Insurance Call Center jobs in Decatur, GA are:
What are popular job titles related to Freelance Insurance Call Center jobs in Decatur, GA? For Freelance Insurance Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Freelance Insurance Call Center jobs in Decatur, GA look for? The top searched job categories for Freelance Insurance Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Freelance Insurance Call Center jobs? Cities near Decatur, GA with the most Freelance Insurance Call Center job openings:
Freelance Insurance Call Center jobs near you
Infographic showing various Freelance Insurance Call Center job openings in Decatur, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Call Center Specialist I (Customer Service)

Call Center Specialist I (Customer Service)

Bank OZK

Alpharetta, GA • On-site

$15 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Bank OZK rating

8.1

Company rating: 8.1 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

51st of 149 rated banks

Job description

Why Bank OZK
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope
Responsible for interacting with customers on behalf of the Bank and providing information about products and services, responding to customer complaints, and processing customer requests.
Essential Job Functions
  1. Manages large amounts of inbound and outbound calls in a timely manner.
  2. Greets customers on the telephone professionally and promptly.
  3. Follows communication scripts provided for given topics.
  4. Responds to phone or email inquiries of a specific or general nature.
  5. Determines appropriate response or direction for a caller.
  6. Resolves problems within given authority.
  7. Identifies customer needs, clarifies information, researches every issue and provides solutions and/or alternatives.
  8. Performs duties, such as processing account balance or transfer requests, stop payment orders, change of address and other customer requests or authorizations.
  9. Handles and resolves customer complaints in accordance with Bank policy and procedure.
  10. Identifies and escalates priority issues.
  11. Routes calls to appropriate resources, if needed.
  12. Conducts follow-up calls with customers on items not able to be resolved on initial call.
  13. Responsible for meeting personal and team target key performance indicators (KPIs).
  14. Attends frequent training to stay informed of changes in systems, processes, and procedures.
  15. Performs assigned interactive voice response (IVR) responsibilities.
  16. Maintains good attendance and punctuality to work.
  17. Follows Bank policy, procedures and guidelines.
  18. Performs all other duties as assigned.

Knowledge, Skills & Abilities
  1. Knowledge of PC technology.
  2. Knowledge of online banking software functionality.
  3. Knowledge of internet terms, access, and usage.
  4. Ability to communicate effectively both verbally and in writing.
  5. Ability to demonstrate effective customer service skills.
  6. Ability to demonstrate effective organizational skills.
  7. Ability to use telephone technology effectively.
  8. Ability to troubleshoot and resolve general customer issues.
  9. Ability to work effectively with others on the team.
  10. Ability to adhere to Bank policies and procedures.
  11. Ability to remain professional in all work situations.
  12. Ability to multi-task and manage changing job demands.
  13. Ability to work Saturdays.
  14. Ability to work additional and/or flexible hours and shifts, as needed.
  15. Ability to apply common sense understanding to issues involving multiple variables.

Basic Qualifications
  1. High school diploma or equivalent required.
  2. Minimum of one (1) year of experience with PCs, typing and using the internet required.
  3. Minimum of one (1) year of experience in a call center, retail, or other high-touch customer service position preferred.
  4. Prior bilingual customer service experience preferred.

Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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